As the Chief Operating Officer at Tipper, I lead our mission to develop and implement cutting-edge digital solutions that redefine customer engagement and optimize operations across various industries. Our comprehensive offerings, including intuitive digital menus, seamless online payments, and customizable loyalty programs, enable businesses to achieve up to a 30% increase in operational efficiency and a 25% boost in customer satisfaction.With over seven years of experience in the digital sector, I have honed my skills in Agile, Scrum, and Kanban methodologies. My expertise in business process optimization, UX/UI development, and customer interaction analysis allows me to effectively implement strategic initiatives, improving product quality and service levels. My approach combines strategic thinking with entrepreneurial insights, helping us not only meet but exceed industry standards and client expectations.In my previous roles, I managed high-impact projects and led teams to successful outcomes. I oversaw software development and consulting for over 200 global clients, delivering scalable solutions and optimizing business processes. Additionally, I successfully reduced costs by 30%, enhanced user experience, and expanded market reach.My focus on leveraging technology and strategic innovation is directed towards achieving exceptional results and sustainable business growth. I look forward to discussing how we can transform your operations and achieve outstanding results together with Tipper.
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Chief Operating OfficerTipper PortalDubai, Ae -
Chief Operating OfficerTipper Portal Mar 2023 - PresentDubai, United Arab EmiratesTipper is a leading provider of digital solutions designed to elevate businesses in the hospitality and service industries.• Comprehensive Offerings: We deliver intuitive digital menus with integrated online payment options, streamlined tipping solutions, and customizable loyalty programs.• Adaptable Solutions: Our technology is tailored to meet the unique needs of any business, regardless of size or type.• Proven Impact: Clients have reported up to a 30% increase in operational efficiency and a 25% boost in customer satisfaction.Contact us today to discover how Tipper can transform your business and drive exceptional results. -
Head Of ProductAcm Limited Feb 2022 - Mar 2023ACM Group is a leading company in software development and consulting services, serving over 200 clients globally. Since its founding in 2010, the company has successfully completed over 150 projects, delivering exceptional results and ensuring sustainable growth for its partners.• Software Development: We create high-quality, scalable solutions tailored to clients' unique requirements.• Consulting Services: We help companies optimize business processes and implement cutting-edge technologies to achieve strategic goals.• Project Management: We effectively coordinate projects, ensuring adherence to timelines and budgets.• Data Analytics: We employ advanced analytics methods to provide valuable business insights and support decision-making.With a focus on innovation, quality, and client orientation, ACM Group is committed to continuous improvement and achieving high standards in every project. -
Product OwnerVivid Money Dec 2019 - Mar 2022Berlin, GermanyUnified Vivid Platform is an advanced omnichannel solution that integrates all company services into a unified system, driving efficiency and growth.• Strategic Leadership: Formulated and executed a product strategy, optimizing the product backlog and prioritizing key initiatives.• Cost Efficiency: Reduced operational costs by 30% within two years through effective budget management.• Customer Insights: Conducted customer development research to refine product features and enhance user satisfaction.• UX/UI Enhancements: Improved user experience, reducing inquiry processing time by 8%.• System Integration: Implemented a single sign-on entry point, increasing employee satisfaction and streamlining departmental interactions.• Market Expansion: Successfully launched the platform for external company sales, expanding market reach.Unified Vivid Platform leverages integrated technology and strategic insights to deliver exceptional operational efficiency and drive business growth. -
Co-FounderPosteldomoi Aug 2019 - Dec 2020Postel Domoi is a leading supplier of bed linens and textiles, renowned for delivering high-quality products at competitive prices. The company’s strategic financial management and innovative pricing have led to the successful launch of two new sales channels, resulting in a 20% revenue increase within 6 months.• 20% Revenue Increase: Achieved within 6 months through new sales channels.• 6% Conversion Rate Growth: Enhanced over the past year through effective contract negotiations.With a focus on growth and market-driven product selection, Postel Domoi continues to set industry standards through excellence and innovation.
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Product Manager, Pos-AcquiringTinkoff Bank Jun 2018 - Dec 2019Moscow, Russia•Led the development of new scenarios from ideation to production (search for and hypothesis testing)•Managed project timelines, expectations and milestones•Launched 0->40K active customers a Square-like service — point-of-sale card readers and cash-registers•Developed new bundled tariff scheme that generated an additional 8% in profits of 3 months•Implemented killer features: terminal delivery within 24 hours, same-day rewards accrual for customers (at the end of the operational day) -
Lead Of Business Development Team SmeTinkoff Bank Feb 2016 - Jun 2018Moscow, Russia•Created a team from scratch. There were 32 team members. The team consisted of 1 deputy, 2 analysts, 2 developers, and operational staff •Developed a motivation program that increased employee efficiency by an average of 15%. They were able to accomplish 10 to 20% more work within the same timeframe•Brought together five cross-functional teams to develop a cross-selling platform aimed at launching non-banking products and increasing commission revenue by 20% within six months
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Senior Specialist Of Back-Office SmeTinkoff Dec 2014 - Feb 2016•Processed customer complaints •Created a schedule and approve shifts •Managed a workload•Trained of experienced specialists
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Several Starting Roles | Customer CareTinkoff Dec 2012 - Dec 2014•Processed incoming requests•Supported customers, found the solution in tricky situations
Rafael G. Education Details
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Financial University Of The Russian FederationFinance And Economics
Frequently Asked Questions about Rafael G.
What company does Rafael G. work for?
Rafael G. works for Tipper Portal
What is Rafael G.'s role at the current company?
Rafael G.'s current role is Chief Operating Officer.
What schools did Rafael G. attend?
Rafael G. attended Financial University Of The Russian Federation.
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Rafael Roth
Entrepreneur, B.A. Psychology & Communication , L.L.B Law Administration, Cybersecurity / Soc StudentEven Yehuda
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