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Geralyn F. Email & Phone Number

Customer Service Team Lead at Infosys BPM Philippines
Location: Manila, National Capital Region, Philippines 5 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Service Team Lead
Location
Manila, National Capital Region, Philippines
Company size

Who is Geralyn F.? Overview

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Quick answer

Geralyn F. is listed as Customer Service Team Lead at Infosys BPM Philippines, a with 470 employees, based in Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Geralyn F..

Geralyn F. previously worked as Project Coach at Afni, Inc. and Sr. Team Manager at Psg Global Solutions. Geralyn F. holds Bachelor Of Science In Secondary Education from Tanauan Institute.

Company email context

Email format at Infosys BPM Philippines

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Infosys BPM Philippines

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Profile bio

About Geralyn F.

I oversee a team of mentors, future leaders, and outliers, who provide exceptional customer service and quality to our clients. With my strong background in operations, I analyze data and implement solutions that improve our site's efficiency and effectiveness. My passion for education and teaching drives me to create engaging and impactful learning and coaching opportunities for my team. I have a BS in Secondary Education and Teaching from Tanauan Institute. I also leverage my experience as a Team Manager in TDCX and Operations Supervisor at iQor, where I managed and trained the site's outliers and SMEs. My goal is to foster a positive and collaborative work environment that enables growth, innovation, and excellence.

Current workplace

Geralyn F.'s current company

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Infosys BPM Philippines
Infosys Bpm Philippines
Customer Service Team Lead
Pasay, NCR, PH
Employees
470
AeroLeads page
5 roles · 11 years

Geralyn F. work experience

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Sr. Team Manager

Makati, National Capital Region, Philippines

Supports Healthcare Accounts (Recruiting and Admin)Manage a team and drive performance providing the best possible results for clients.Build competencies in sourcing and recruiting, specialized by industry/client. Provide mentorship and supervision to build the team's competencies. Promote excellent relationships between the company and its clients. Ensure successful implementation, continual operation, and growth of accounts by collaborating with different work groups Other duties include data analysis, coaching, internal process improvement, attrition and account implementation.

2022 - 2023 ~1 yr

Operations Team Manager- Mentoring

Responsible for training mentors, mentoring future leaders, performance management, providing data analysis and insight of site’s new hires and outliers, creating a schedule and mentoring assignments, observe mentoring sessions, provide leadership training and developmental sessions, creating reports, generating score card data and strategic analysis of the outliers of the outliers on site level.

2020 - 2022 ~2 yrs

Operations Supervisor

Dasmariñas, Calabarzon, Philippines

Responsible for managing the site’s outliers by performance analysis and data, developing and providing intensive coaching, implementing updates and strategy’s to help them perform in a short span of time. Handling and training SME/SMEs and incoming leaders, thinking and implementing initiatives to know the gaps and looking at historical data and analysis to pinpoint the drop in performance, conversing with clients about the progress of the site’s outliers, action plan and execution, acting as POC of the cluster or group of leaders when needed and upholding the company policy in high regards all the time.

2016 - 2020 ~4 yrs
2 education records

Geralyn F. education

Bachelor Of Science In Secondary Education

Tanauan Institute

Education record

Tagaytay City Science Highschool
FAQ

Frequently asked questions about Geralyn F.

Quick answers generated from the profile data available on this page.

What company does Geralyn F. work for?

Geralyn F. works for Infosys BPM Philippines.

What is Geralyn F.'s role at Infosys BPM Philippines?

Geralyn F. is listed as Customer Service Team Lead at Infosys BPM Philippines.

Where is Geralyn F. based?

Geralyn F. is based in Manila, National Capital Region, Philippines while working with Infosys BPM Philippines.

What companies has Geralyn F. worked for?

Geralyn F. has worked for Infosys Bpm Philippines, Afni, Inc., Psg Global Solutions, Tdcx, and Iqor.

How can I contact Geralyn F.?

You can use AeroLeads to view verified contact signals for Geralyn F. at Infosys BPM Philippines, including work email, phone, and LinkedIn data when available.

What schools did Geralyn F. attend?

Geralyn F. holds Bachelor Of Science In Secondary Education from Tanauan Institute.

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