Leading EUC globally, for our 450 Retail stores, 10 x Corporate offices and 16 x Supply Chain sites...

Leading at team of 50, including global Service Management, including Change, Major Incident, Asset Management and the Global Service Desk

Partnering role to help bridge the gap between business and school...

Leadership of:- Internal IT service desk- External Client Service Desk- Internal Application Support- End User Support Delivering a fantastic user experience for the CallCredit group...

Accountable for the engagement between Information Services and a number of central business areas, namely IS, Legal, Sage Group PLC, Business Services and Brand Marketing. Enabling our business to deliver the business plan and deliver systems and services to run their operations. Stakeholder management and building strong relationships across all levels of the business. Deep understanding of central business areas and their business plan, including the translation of those needs into IT requirements. Accountability for the tools and hosting/networking roadmaps, creating and managing the delivery of a 12 month rolling view of development and delivery that delivers the UKI IS Business plan, encompassing the architectural steer, resource deployment and CAPEX spend per quarter. Accountable for making conscious decisions on what we execute based on changing business priorities.

Service Delivery Manager responsible for the delivery of Collaboration and Green computing solutions, to time and budget. This included understand the business requirements, exploring and piloting solutions and if they delivered against the requirements, planning, resourcing, financing and rolling out the solutions across Sage UK and Ireland. The ethos was to find cost effective, innovative solutions which aligned to our corporate social responsibilities. This included supplier management of key strategic partners, Google, Microsoft, Citrix and Cisco.

Reporting directly into the CIO, Head of IS Customer Services for Sage UK and Ireland accountable for customer experience. This involved management of the Service Desk, Desktop Support, Application Support, Service and Asset Management teams (22 people including 5 direct reports). Accountability for the £1.1 million P&L budget, all major incidents and delivery of projects to improve customer satisfaction.

Management of a team of customer services specialists provide hardware (laptops/PC’s/mobile devices) and software (Microsoft OS/Office and house applications) for Sage UK and Ireland.

Providing desk side IS customer service for hardware, software and telephony for Yorkshire Electricity’s leadership and Energy trading business at the Headquarters in Scarcroft (Leeds).

The role involved dealing with desktop related hardware and software incidents and request across the Yorkshire region. During my time as a technician I was seconded onto a project to develop and rollout standard builds across 3000 desktops.