-Preparing financial statements: Creating accurate and timely financial reports, such as income statements, balance sheets, and cash flow statements.-Analyzing financial data: Evaluating financial performance, identifying trends, and providing insights to management.-Managing accounts receivable: Following up on unpaid bills and implementing collection strategies.

Identifying potential clients: This involves researching and finding individuals or groups that may benefit from health insurance.Understanding client needs: Conducting detailed interviews to assess clients' health insurance requirements, including coverage levels, deductibles, and out-of-pocket expenses.Analyzing options: Comparing different health insurance plans to determine the best fit for the client's budget and needs.

• Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. • Manage large amounts of incoming phone calls.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Demonstrated excellent communication skills in resolving product and consumer complaints.• Fielded customer complaints and queries, fast-tracking for problem resolution.• Constant client follows up, though email/phone/chat in order to resolve client or account matters.• Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.

• Developed contract terms and conditions and administered contract changes.• Developed and maintained strong business relationships between departments.• Assisted Operations Director in all daily functions and management responsibilities in her absence.• Responsible for all daily sale’s administrative operations from invitation thru sales closing, including payment process, contract terms, and legal contract verification. Collected and entered payment data into system, maintaining complete confidentiality and accuracy.• Assisted in recruiting & training, management of employee scheduling

• Monitor and create broadcasts, including promotions, music programs, and host live on-air shifts.• Responsible for writing, editing, voicing and production of audio content for on-air fundraising, underwriting announcements and promotional campaigns.

• Delivered real-time, accurate oral translations and interpretations for clients.• Mediated conversations for one-on-one and group discussions.• Facilitated communication for people with limited language proficiency.