• Effectively managed multiple key accounts within my territory, building long-lasting client relationships grounded on customer-centric terms. I resolved complaints and ensured customer satisfaction, utilising adept skills in account management, relationship building, and strategic business development. • Sustained robust relationships with key account personnel, serving as the primary point of contact for inquiries and requests.• Developed sales forecasts in collaboration with the Regional Manager, Brand Leads, and Finance team to estimate future revenue.• Formulated and executed projects and sales business plans for GSK products within my territory.• Applied critical thinking to understand the decision-making unit within accounts, facilitating coordination, cooperation, and navigation across accounts, thereby fostering sales growth.• Collaborated seamlessly across various internal teams, ensuring effective communication and flawless execution of marketing strategies leveraging the Veeva CRM tool.• Earned 3 global employee recognition awards for outstanding performance, and collaborative teamwork.• Attained market share objectives within territory through meticulous business analysis and subsequent targeted sales activities.Territory activity championed: •Business Intelligence Lead: Gathered insights on competitor activities within territory, compiled reports and fed this data to the marketing team which led to creation of new market strategies and campaigns.Impact Highlight:• 95% achievement versus 2021 sales revenue target• Developed and implemented a territory business plan that delivered 115% revenue target FY 2022 at a 7% growth.

• Drove the growth of GSK's portfolio business within my assigned territory by actively generating and converting high-quality sales leads.• Demonstrated immense product expertise while interacting with customers, gathering insights to understand their needs, and ensuring alignment with potential business opportunities.• Developed and maintained a dynamic database of relevant stakeholders and accounts within my territory, strategically segmenting them for the efficient allocation of time and resources ensuring maximum impact on engagement and outcomes.• Identified, developed and sustained professional relationships with Key Opinion Leaders and industry influencers, securing their advocacy for promoted products.• Employed omnichannel strategies to create a cohesive customer experience across both online and offline touch points, enhancing the customer journey, leading to in increased sales.• Exceeded all Key Performance Indicator (KPI) expectations, consistently ranking within the top 5% of the best-performing sales representatives between 2018 and 2020.Strategic operation championed: •Order Tracker champion: Utilised my data analytics and Microsoft office skills in compiling all orders generated by my team, following up on them ensuring swift fulfilment.Impact Highlights:• Successfully activated 40 new accounts for the promoted brands under my portfolio, resulting in an average territory growth of 19% versus the planned target over three years.

• Demonstrated commercial effectiveness by leading a team to boost sales, foster relationships, identify potential opportunities, and exceed the revenue target by 25%.• Developed and executed effective customer acquisition strategies such as memberships, loyalty rewards and offers, resulting in a notable 35% increase in new customer acquisition rates.• Proactively identified opportunities for business revenue growth by diversifying stock and implementing impactful, ethical upselling, and cross-selling strategies.• Applied expertise in informatics and data analytics employing tools like Microsoft Power BI to strategically drive sales growth. This involved allocating resources based on business strengths and promptly identifying areas for improvement.Impact Highlight:•I applied performance metrics and utilised data analytics to make informed decisions, resulting in the successful expansion of store inventory from $1 million to $3 million within one year, achieving profits exceeding $1.4 million.

• Collaborated with other healthcare functions such as diagnostic centres, insurance providers and clinics to expand the pharmacy's role in community health, establishing strategic partnerships that contributed to the pharmacy's growth and community impact.• Partnered with global health organisations such as W.H.O. on public health awareness campaigns for issues such as Deworming, Hypertension, Diabetes and Drug Abuse, aligning the pharmacy's services with community health priorities• Implemented cost-effective measures through strategic sourcing and negotiations with vendors leading to a 30% reduction in procurement costs for the pharmacy showcasing my keen focus on operational efficiency.• Initiated and led training programs for pharmacy staff, enhancing their product knowledge and customer service skills which enhanced productivity and translated to increased sales.• Successfully managed and resolved customer queries and concerns utilising customer relationship management skills, establishing a reputation for excellent customer service.Impact Highlights:• My strategic cost-saving initiatives and revenue-generating collaborations had a direct positive impact on the pharmacy's bottom line with profit increasing by over $200,000 in 2016.

• Introduced local health awareness programs and community engagement initiatives, fostering a positive image for the pharmacy resulting in almost double the number of new customers in my first quarter.• Led streamlined inventory management systems, minimizing waste and guaranteeing the prompt availability of medications.• Executed patient-centric services and tailored pharmaceutical solutions, including patient counselling and medication monitoring, enhancing customer satisfaction and loyalty.Impact Highlight:• Increased the number of return customers on file by 30% compared to same time previous year.