Gerald Annese Email & Phone Number

Braintree, Massachusetts, United States

• Conducts recruiting, hiring and onboarding staff.• Leads staff training to achieve 100% accuracy in demonstrational sales pitch and operational process. • Supervises inventory control with physical inventories and cycle counts.• Maintains merchandise the store for eye appeal and sales success.• Manage sales floor control insuring customers have the best experience.

• Worked in partnership with sales representatives to run events for vendors and customers designed to promote product and sales.• Kept an accurate, updated inventory of promotional items and demo tools.• Operated and maintained company vehicle, transported demonstration supplies between shows covering an area ranging from Maine to West Virginia, ensured adherence to all DOT regulations.• Demonstrate an active knowledge of existing products as well as newly released products.

West Roxbury, Ma

• Reviewed post-sale special orders spanning several departments to ensure orders were filled properly and expeditiously.• Maintained communication with customers, vendors, and installers for various projects. • Maintain knowledge of various programs to respond to customer inquiries related to pricing, process, and warranties. • Identified and corrected errors in special orders and partnered with management to prevent future sales processing mistakes.• Process chargebacks to vendors for mishandled or improperly billed services sold through The Home Depot and followed up on outstanding billing.• Surveyed customers on satisfaction with completed projects and assisted will claim filing on vendor warranties.

West Roxbury, Ma

• Effectively managed, trained, set goals and mentored associates in sales positions• Handled customer complaints. • Worked with management to identify employees with the potential for advancement.• Completed employee performance evaluations.

West Roxbury, Ma

• Handled customer complaints related to all aspects of the business and coordinated with various departments to obtain a resolution.• Assisted supervisor in maintaining goals in customer satisfaction as measured by surveys.• Assisted in supervising the operations of associates. • Assisted in processing daily orders, bulk orders, online sales, and high-volume orders and deliveries for “Pro” customers.

North Kingstown, Ri

• Maintained extensive product knowledge regarding Medicare supplement insurance, life insurance, and other ancillary insurance products. • Operated inbound phone lines assisted with, billing and claims questions.• Coordinated with pharmacies and doctor’s offices to assist with discrepancies in prescriptions.

Canton, Massachusetts, United States

• Maintained an active knowledge of shareholder meetings for multiple funds and corporations.• Adhered to a pre-determined call flow making sure to reach out to shareholders across various time zones without violating local regulations on when and how often solicited calls may be placed. • Called shareholders to solicit votes for shareholder meetings and provide them with all needed information pertaining to voting issues. • Ensured accurate vote count received and logged to prevent meetings from being adjourned.

Boston, Massachusetts, United States

• Managed employee productivity, schedules, payroll processing and training of new employees.• Compiled reports pertaining to employee schedules, consumption and purchase of fuel and vehicle inventory to project future needs. • Handled sensitive customer service issues.Ensured that location was in compliance and assisted in conducting audits on other locations.

Boston, Massachusetts, United States

• Managed employee productivity, schedules, payroll processing and training of new employees.• Compiled reports pertaining to employee schedules, consumption and purchase of fuel and vehicle inventory to project future needs. • Handled sensitive customer service issues.Ensured that location was in compliance and assisted in conducting audits on other locations.

• Oversaw daily operations of local office. • Processed rentals and returns and met or exceeded sales goals for all ancillary services and products. • Ensured all vehicles are serviced and cleaned quickly and cost effectively. • Built and maintained relationships with auto body shops to grow the business. • Ensured accurate billing with insurance companies when needed, assisted with updates on vehicle repair process. • Collected and submitted vehicle accident reports as well as compiled financial reports for all cash-based transactions.