Gerald Bierwag Email & Phone Number

• Led testing sessions of IOT and Integration between Dish and SS8. Ensuring that all applications and Access Functions are working as they should. • Responsible for deployments of CALEA software within an AWS environment. • Take ownership of customer issues reported and see problems through to resolution.• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.• Provide prompt and accurate feedback to customers.• Ensure proper recording and closure of all issues.• Prepare accurate and timely reports.• Follow SLAs for issues with respect to the severity.• Provide support to clients outside standard business hours as required.

Littleton, Colorado, United States

• Responsible for administration of SS8 Discovery; which includes the management of users, roles, and access to the program. Currently overlooking 5 personnel inside the program. • Led training sessions to ensure that Discovery users can accomplish their tasks within Discovery without error. • Led testing sessions of IOT and Integration between Dish and SS8. Ensuring that all applications and Access Functions are working as they are supposed to. • Responsible for deploying a CI/CD Pipeline within AWS and deploying SS8 updates through the Pipeline. • Create and manage Jump-Servers within AWS that are required for Dish Employees and vendors. • Led N11 testing across the country to ensure that DISH Wireless is meeting FCC requirements prior to deploying a Wireless Network.• Led efforts to meet FCC Requirements on 988 voice and text for Dish Wireless. Was able to meet FCC requirement by exceeding the timeline by six weeks.

Grafenwöhr, Bavaria, Germany

Responsible for preparing all unit level training schedules, calendars, and briefings; ensures all training requirements and logistical support are highlighted and forecasted; prepares and executes the weekly unit training meetings; provides the commander with the statistical data required to determine the unit's medical and Soldier readiness; maintains all unit level training records; tracks mandatory unit training and strictly maintains Soldier database.

Grafenwöhr, Bavaria, Germany

Provides essential support and care to the victim, providing non-clinical information on available reporting options, unit transfer options and procedures, and resources to assist the victim in making informed decisions as they progress through resolution and healing.

Grafenwöhr, Bavaria, Germany

Managed the training, health and welfare of 35 personnel and their families; taught, coached and mentored junior managers to be successful in management, training and physical fitness; advised the First Sergeant on planning and execution of all training and operational readiness; advised the Command Sergeant Major on planning and execution of operations during deployment; managed 20 million dollars’ worth of equipment during deployment operations and in garrison; coached personnel to perform to standard while complying with safety constraints.

Various Locations

Responsible for all Tactical Unmanned Aerial Vehicle flight training for 8 Soldiers; responsible for performing flight operations within applicable regulations; ensures all training is conducted with emphasis on zero soldier injury and zero equipment failure due to human error; managed the Commander's Aircrew Training Program (ATP); ensured all flight and training records were up to date.

Various Locations

Operated the UAS and Ground Control Station(GCS) systems as well as mission planning, launching, remote piloting and recovering the aerial system; prepared and conducted air reconnaissance missions operating the sensor/payload in Electro Optical (EO) or Infrared (IR) for target identification; performed pre-flight checks, directed site selection of GCS and Mission Planning Section (MPS); controlled the UAS platform as a Mission Coordinator; supervised mission planning using maps, terrain studies, and intelligence reports.

Various Locations

Responsible for handling maintenance and repair of all tactical and some armored vehicles, both heavy and light.

Bachelor Of Science - Bs, Computer Science

Associate Of Science - As, Automobile/Automotive Mechanics Technology/Technician