Gerald Bloss Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona Area

Troubleshoot issues with Microsoft Office add-ins including LegalBar, PDF Converter, ChangePro, Outlook, FileSite/WorkSite. Use IQtrack web based ticketing system to enter problem and fixes for issues and to research past tickets to resolve reoccurring problems.Install new equipment including laptops, desktops and printers.Responsible for imaging/re-imaging and inventory of all IT equipment. Use RDC and Remote Assistance to help users working remotely to resolve computer and connection issues.Win7 imaging/configuration.Win10 upgrade/migrationSCCM (console management) to push/install software/applications.Mobile device troubleshooting, installing exchange service on both android and apple products.MaaS 360 secure mobile troubleshooting on mobile devices.

Leawood, Kansas

A+ Certification completed. Currently working on MCP, MCTS, MCITP, Security+ and Cisco CCNA.

Kansas City, Missouri Area

Delivering of vehicles across the United States

Responsible for managing day to day facility operations of the Corporate OfficeInteract with customers, outside vendors and contractors such as Filterfresh, IKON, Advance Tech, Culligan, JE Dunn, White Construction, Otis Elevator, BG Solutions, OfficeMax, and DataSource MediaManage facility maintenance in collaboration with building owner, Corporate Woods Work with internal clients and sales personnel to identify issues and develop viable solutions as part of establishing long-term strategic client partnershipsManage fleet vehicles and partner with Wyeth Corporate Fleet Management team to make accurate recommendations for field personnel by evaluating vehicles, reviewing vehicles bi-annually, ordering new vehicles, maintaining Wheels, Inc.database for fuel and vehicle maintenance Implemented online process for drivers to order new vehicles on lineConduct ongoing scheduling monitoring for monthly reports on fleet vehiclesPartner with Sr. Director of Sales Training to implement fleet safety goals for sales personnel Coordinate in-house office/cubicle moves and buildouts

Efficiently handled key process and office management activities Supervised personnel and trained new hire on office practices Introduced work processes that improved efficiency in activities and work productivityHandled staff on a variety of projects and trained new hires on work processes Coordinated between clients and vendors on various projectsHelped in preparation of key project proposals and prepared important business reports Handled client queries and employee matters

Managed day-to-day facility operations of the Corporate OfficeInteract with customers, outside vendors and contractors such as Filterfresh, IKON, Advance Tech, Culligan, JE Dunn, White Construction, Otis Elevator, BG Solutions, OfficeMax, and DataSource Media.Manage facility maintenance in collaboration with building owner, Corporate Woods. Performed daily walks and inspections and reported to Corporate Woods Engineering department and followed up on all repairs.Work with internal clients and sales personnel to identify issues and develop viable solutions as part of establishing long-term strategic client partnerships.Manage fleet vehicles you need to include the size/scope/activity and partner with Wyeth Corporate Fleet Management team. Made accurate recommendations for field personnel by evaluating vehicles, reviewing vehicles bi-annually, ordering new vehicles, maintaining Wheels, Inc. database for fuel and vehicle maintenance.Implemented online process for drivers to order new vehicles on line. Conducted ongoing scheduling monitoring for monthly reports on fleet vehicles to ensure proper vehicle size for driver to conduct daily sales and also to ensure proper fit for driver's comfort to reduce fatigue and sickness.Partnered with Sr. Director of Sales Training to implement fleet safety goals for sales personnel.Coordinated in-house office / cubicle moves and build-outs. Office Services Manager 2000 - 2007Efficiently handled key process and office management activities. Supervised personnel and trained new hire on office practices. Introduced work processes that improved efficiency in activities and work productivity.Handled staff on a variety of projects and trained new hires on work processes. Coordinated between clients and vendors on various projects. Helped in preparation of key project proposals and prepared important business reports. Handled client queries and employee matters.

Supervised Office Services staffVendor contact for all facilities related items i.e., kitchen supplies, copier/printer supplies and general office supplies

Bought and sold pre-owned vehiclesPrepared paperwork according to Missouri Department of Revenue requirements

General route sales/deliveries to retail chains of Eagle snack products (chips, nuts, etc)

Ordered, sold and delivered Pepsi Cola products to wholesale and retail customers.Collected monies and deposited at end of day.Performed pre-trip checklist on trucks.Set up order for next day deliveries. Worked with owners and managers to set up displays, specials of Pepsi products.CERTIFICATIONS & TRAININGNAFA - National Association of Fleet AdministratorsHold Class "A" CDL - Commercial Driver's License

Honorable Discharge

A+, Network Administration

Currently working on Microsoft Certifications, Cisco CCENT and Network + Certifications.

Computer Technology

Activities and Societies: Computer basics