Gerald Cross Email and Phone Number
A versatile and accomplished global logistics and supply chain leader, with expertise in logistics, account and project management, process improvement, supply chain performance, and change management. Established capabilities in domestic and international transportation management, shipping, freight forwarding, customer onboarding, and continuous process improvement. Utilizes strong interpersonal and communications skills to guide and develop associates and liaise with cross-functional departments. An innovative and analytical top performerLed teams of client service and project managers, fostering customer relationships crucial for outsourced logistics and supply chain management programs. With over 25 years in freight forwarding and logistics, I boast a diverse background and a proven record of operational excellence, business development, and customer satisfaction.My core competency lies in tackling supply chain challenges through data-driven analysis, practical process improvement methodologies, and Lean Six Sigma principles. As an experienced leader, I bring expertise in project management, implementation management, program management, and key account management. Collaborating with internal and external stakeholders, leveraging integration, reporting, and documentation skills to deliver value-added services, ensure strategic alignment, and provide supplier training for global logistics operations.Driven by a mission to unlock supply chain value and create competitive advantages, I am dedicated to enhancing both client success and company growth.
Central Piedmont Community College
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Adjunct Faculty – Supply Chain And LogisticsCentral Piedmont Community CollegeCharlotte, Nc, Us
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Director, Client ServicesOdyssey Logistics & Technology Corporation Jan 2020 - Apr 2024Danbury, Connecticut, UsManaged Logistics Services | Supply Chain | Client Services | Project Management | Cost Savings | 4PL Freight ManagementTeam Management • Oversaw a team of client service managers and all client domestic and international logistics outsourced activities, such as 3PL transportation planning, performance, sourcing, procurement, cost optimization, freight audit, KPIs, strategic alignment, negotiating, and data storytelling.Training & Development• Led and developed internal and external workshops and training sessions to enhance team capabilities and customer satisfaction. Traveled as needed to facilitate face-to-face meetings with customers, fostering strong relationships and understanding evolving needs.Program Management• Led organized programs to analyze service levels, freight spend, network optimization, and Business Intelligence (BI) tools to identify and leverage data for cost-saving opportunities and drive data-driven decision-making. -
Senior Client Services ManagerOdyssey Logistics & Technology Corporation 2019 - 2020Danbury, Connecticut, Us• Oversaw accountability for managing all aspects of clients’ programs and projects for domestic and international logistics outsourced activities, including comprehensive responsibilities such as 3PL transportation planning, performance assessment, sourcing, procurement, cost optimization, freight audit, KPI tracking, strategic alignment, and value proposition development.Operational Excellence | Business Development | Solutions | Projects | Lean Six Sigma | Global Supply Chain & Logistics
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Branch ManagerDachser Usa 2018 - 2019Kempten, De• Held accountability as P&L owner, with responsibilities encompassing ensuring optimal financial performance while overseeing all aspects of international freight forwarding services, including air, ocean, and customs brokerage. -
Global Strategic Account Management ConsultantLogisyn Advisors 2018 - 2018Arlington Heights, Illinois, Us• Provided consulting solutions for supply chain challenges, focusing on client integration, technology, and systems. • Conducted research, developed leads, and managed IT infrastructure and fiscal performance improvements.• Offered data-driven analysis and solutions for growth and retention of global accounts.• Organized continuous improvement initiatives in support of customers' supply chain across global lanes. -
Adjunct FacultyElmhurst College 2017 - 2018Elmhurst, Il, Us• Developed and taught graduate-level supply chain management courses, SCM 512 Outsource Decisions: Selecting a Third-Party Logistics Firm, and SCM 532 Supply Chain Research and Analysis Techniques.• Guided and provided support to cohorts during capstone project planning, execution, and final delivery. -
Regional Head Lead Logistics Partner | Us And AmericasDhl Global Forwarding 2013 - 2015Bonn, De• Oversaw Profit & Loss (P&L), accountable to 12+ customers over four countries and six control towers, generating $14 million annually, with six direct and 140 indirect reports.• Achieved 44% net revenue growth through internal auditing, upselling, and supply chain engineering, and achieved budget at EBITA levels through smart contract negotiation, task automation, and off-shoring to increase productivity and efficiency.• Organized competitive service product options by establishing priorities, pricing, accuracy in measurements, training, and developing regional teams, subject matter expertise, governance, and best practices to restore predictable and sustainable pharmaceutical supply chain solutions.• Developed strategies for impact, managed customer retention and set operational standards and metrics for decision support, gain-sharing, business intelligence reporting, cost reductions, and continuous improvement for each supply chain program.• Reduced direct operating expense by 7% in the first year by off-shoring selected operational activities to Mumbai. -
Senior Director, Service Delivery, International Supply ChainDhl Global Forwarding 2007 - 2013Bonn, DeWith my experience in onboarding new customers and project management, I have learned the importance of true project management methodology, policies and procedures along with the power of effective communication throughout an organization. In my role as Sr. Director with regional / divisional leadership, the International Supply Chain group established better internal working relationships and a more positive external customer experience.The challenge most companies have is the ability to transform solution design into sustainable operations. It is the analysis of the customer requirements, consultative selling, training, resources and professional project management that I have been able to lead teams into greatness delivering in-scope projects eliminating budget creep and on-time delivery for projects.
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Senior Manager, Customer Program ManagementDhl Global Forwarding 2005 - 2007Bonn, DeManaging diversity of customers within a multi-national supply chain team being able to utilize my skills as a recruiter and talent development lead has been one of my greatest accomplishments and passions … teaching & leading employees to excellence in their work. In this role, I was responsible for implementation and maintenance of diverse value-add supply chain management programs for a portfolio of DHL customers. I influenced the requirement to maintain detailed procedural documentation, self-audits and aligning the best practices concept along with standard operating procedures. In today’s world, this is quite a task with all the much-needed customer customization. Through this work, my team achieved ISO certification for the division.
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Supply Chain Manager, Customer Program ManagementDhl Global Forwarding 2003 - 2005Bonn, DeElevated to this role following several successful years overseeing a stand-alone, customer-dedicated warehouse management, as well as local, domestic, and international distribution. Initially hired to establish and manage a supply chain team for control towers in Atlanta and Miami, my achievements include leading new customer implementation projects and developing and overseeing vendor, purchase order, and origin consolidation programs.
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Manager Transportation Warehouse DistributionDhl Global Forwarding 2001 - 2004Bonn, DeSupervised 50 employees with 6-direct reports. Managed inbound/outbound domestic and international flows for Hewlett-Packard (HP, formerly Compaq). Managed dedicated warehouse space (+100k square feet) and staff for HP raw materials, supplier owned inventory, finished goods and returns. • Supervised warehouse activities in an SAP inventory and order environment integrated with proprietary warehouse management systems.• Became one of the few outsourced warehouse operations to meet all of Compaq’s strict quality requirements for inventory accuracy and month-end procedures.• Performed process audits under ISO 9000 quality standards and security audits against Transported Asset Protection Association (TAPA) guidelines.
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Key Account ManagerExpeditors 1999 - 2001Bellevue, Washington, UsBeing responsible for all coordinated aspects of international air and ocean freight forwarding operations to Bell South entities throughout Latin America, I supervised warehouse receiving, outbound lane decision, gateway coordination, bookings, document preparation and final delivery of shipments.In disbanding of the sticky note culture at the desk level, I was able to institute standard operating procedures and checklists for the account at the Miami location that aligned with the destination requirements by the customer, local customs and our own offices.As the account manager, I established meaningful performance metrics, KPIs and developed corrective action and root cause analysis for the account to reduce recurring problems.
Gerald Cross Education Details
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Elmhurst UniversitySupply Chain Management -
North Central CollegeInternational Business
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Morgan Park HsGeneral Studies / French
Frequently Asked Questions about Gerald Cross
What company does Gerald Cross work for?
Gerald Cross works for Central Piedmont Community College
What is Gerald Cross's role at the current company?
Gerald Cross's current role is Adjunct Faculty – Supply Chain and Logistics.
What schools did Gerald Cross attend?
Gerald Cross attended Elmhurst University, North Central College, Morgan Park Hs.
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