Gerald Cross Email & Phone Number

Charlotte, NC, US

Danbury, Connecticut, US

• Managed Logistics Services | Supply Chain | Client Services | Project Management | Cost Savings | 4PL Freight ManagementTeam Management
• Oversaw a team of client service managers and all client domestic and international logistics outsourced activities, such as 3PL transportation planning, performance, sourcing, procurement, cost optimization, freight.
• Led and developed internal and external workshops and training sessions to enhance team capabilities and customer satisfaction. Traveled as needed to facilitate face-to-face meetings with customers, fostering strong.
• Led organized programs to analyze service levels, freight spend, network optimization, and Business Intelligence (BI) tools to identify and leverage data for cost-saving opportunities and drive data-driven.

Danbury, Connecticut, US

• Oversaw accountability for managing all aspects of clients’ programs and projects for domestic and international logistics outsourced activities, including comprehensive responsibilities such as 3PL transportation.

Kempten, DE

• Held accountability as P&L owner, with responsibilities encompassing ensuring optimal financial performance while overseeing all aspects of international freight forwarding services, including air, ocean, and customs.

Arlington Heights, Illinois, US

• Provided consulting solutions for supply chain challenges, focusing on client integration, technology, and systems.
• Conducted research, developed leads, and managed IT infrastructure and fiscal performance improvements.
• Offered data-driven analysis and solutions for growth and retention of global accounts.
• Organized continuous improvement initiatives in support of customers' supply chain across global lanes.

Elmhurst, IL, US

• Developed and taught graduate-level supply chain management courses, SCM 512 Outsource Decisions: Selecting a Third-Party Logistics Firm, and SCM 532 Supply Chain Research and Analysis Techniques.
• Guided and provided support to cohorts during capstone project planning, execution, and final delivery.

Bonn, DE

• Oversaw Profit & Loss (P&L), accountable to 12+ customers over four countries and six control towers, generating $14 million annually, with six direct and 140 indirect reports.
• Achieved 44% net revenue growth through internal auditing, upselling, and supply chain engineering, and achieved budget at EBITA levels through smart contract negotiation, task automation, and off-shoring to increase.
• Organized competitive service product options by establishing priorities, pricing, accuracy in measurements, training, and developing regional teams, subject matter expertise, governance, and best practices to restore.
• Developed strategies for impact, managed customer retention and set operational standards and metrics for decision support, gain-sharing, business intelligence reporting, cost reductions, and continuous improvement for.
• Reduced direct operating expense by 7% in the first year by off-shoring selected operational activities to Mumbai.

Bonn, DE

With my experience in onboarding new customers and project management, I have learned the importance of true project management methodology, policies and procedures along with the power of effective communication throughout an organization. In my role as Sr. Director with regional / divisional leadership, the International Supply Chain group established.

Bonn, DE

Managing diversity of customers within a multi-national supply chain team being able to utilize my skills as a recruiter and talent development lead has been one of my greatest accomplishments and passions … teaching & leading employees to excellence in their work. In this role, I was responsible for implementation and maintenance of diverse value-add.

Bonn, DE

Elevated to this role following several successful years overseeing a stand-alone, customer-dedicated warehouse management, as well as local, domestic, and international distribution. Initially hired to establish and manage a supply chain team for control towers in Atlanta and Miami, my achievements include leading new customer implementation projects and.

Bonn, DE

• Supervised 50 employees with 6-direct reports. Managed inbound/outbound domestic and international flows for Hewlett-Packard (HP, formerly Compaq). Managed dedicated warehouse space (+100k square feet) and staff for HP.
• Supervised warehouse activities in an SAP inventory and order environment integrated with proprietary warehouse management systems.
• Became one of the few outsourced warehouse operations to meet all of Compaq’s strict quality requirements for inventory accuracy and month-end procedures.
• Performed process audits under ISO 9000 quality standards and security audits against Transported Asset Protection Association (TAPA) guidelines.

Bellevue, Washington, US

Being responsible for all coordinated aspects of international air and ocean freight forwarding operations to Bell South entities throughout Latin America, I supervised warehouse receiving, outbound lane decision, gateway coordination, bookings, document preparation and final delivery of shipments.In disbanding of the sticky note culture at the desk level.

Masters Of Science, Supply Chain Management

Ba, International Business

Hs Diploma, General Studies / French