Director - Content Management
New York, Ny
Formed and manage a staff of professionals for this $10B health insurer, directing development teams for EDI interchange and Content Management applications. These include capture, OCR/ICR, document management/EDM, workflow/BPM, high end composition and fulfillment. I have full strategic and budgetary responsibilities for the suite including strategy, planning, procurement, development and delivery. Manage development across multiple vendors and products including Microsoft BizTalk, EMC Document Sciences and Captiva, Oracle WebCenter, and Softheon image repository managing over 300 million documents online. Delivered new electronic workflows to optimize business processes for Member Enrollment, Underwriting, and Billing, Correspondence, claims payment, Customer Service, provider credentialing, and medical records management. My group has been instrumental in business transformation efforts and implementing best practices and reducing costs enabling transition from paper to paperless. We implemented a paperless member communication process using SalesForce / ExactTarget for electronic member communications which reduced member communications costs by 20%