Gerald Ejike Email & Phone Number

Cape Town Area, South Africa

Day-to-day tactical escalation point for shiftEnsure shift is closing a high number of tickets to meet team goals. Ensure shift is hitting goals daily, weekly, and monthly. Handling ticket queue and ensuring a quick response to customer issues when loggedInitial problem diagnosis and resolution, and do investigation on the issueAdjusting video analytics within the softwareUploading of customer configuration data and troubleshooting basic issuesInitial problem diagnosis and resolutionMaintain a high level of customer service and satisfaction in our customer base♣ Lead Technical Support Engineer.♣ Support on Linux (centos and fedora OS) servers and IP cameras♣ Network management and firewall support♣ Managing support Team

Cape Town Area, South Africa

Verifying RetailNext servers, Cameras and Allied Telesis PoE connectivity switches.Provide Initial problem diagnosis and resolution.Adjust video analytics within the software.Conducting remote and, in extreme cases, local support to diagnose and resolve incidents.Create and run the Shell/Python/Perl/SQL Scripts required to automate resolution of customer issues.

Cape Town Area, South Africa

Managing TAC cases / Incident Management, Raising new incidents / Closing Incidents upon resolution, Updating Incidents to reflect accurate data / follow up on queries and keep the flow of communication going until query is resolved to customer satisfaction.Assisting customers with queries pertaining to network outages (Routers / switches etc), liaising with Cisco logistics to acquire replacement equipment to be delivered to customer site within the agreed SLA, analyzing of data/logs from the faulty router/switch to determine which of its components is faulty and needs to be replaced.Troubleshooting router/switch unexpected reboots, analyzing the data with client’s network team and a dedicated cisco TAC engineer over webex.Customers Managed and Supported Include but not limited to, Man Investment, Clyde and Co, Atos Siemens Germany China and UK, Delloite UK, NYSE, Assistant trainer equip/train new starters with the knowledge, practical skills and motivation to carry out work-related tasks enabling them to fulfil their potential within the organization, Creation of training documents for the Cape Town staff and execution with the training programme,Keep employee records updated with performance as well as employee conduct in the company, Keep records of individual achievements / conducting reviews to assist in progression and goals

Cape Town Area, South Africa

♣ Systems and Network Administrator (18 Months Contract)♣ D-link Firewall and network configuration♣ Daily backup on window server 2008♣ Desktop Support♣ E-mail setup and backups on outlook

Cape Town Area, South Africa

♣ Desktop Support (Contract)♣ Troubleshooting hardware and software issues♣ Responsible for computer and LCD upgrades.♣ Monthly backups and upgrades on client PCs

Cape Town Area, South Africa

♣ Desktop Support- 6 months Internship at FoschiniData (part of University curriculum) - (2009). ♣ The job entails a list of tasks I was responsible for (which I will gladly supply on request)

Master Of Business Administration - Mba, International Business

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor'S Degree Information Technology, Communication Networks

Development Software 1 Information Technology Skills 1 System Software 1 Information Systems 1 Technical Programming 1 Communication.

Ccna Certification, Information Technology

Activities and Societies: ♣ Computer Orientation (incl. Win2000) ♣ CCNA1 Certificate passed (Discovery 4.0: Networking for Home and small.