Leading a team of mobile repair technicians across the Tennessee and Northern Alabama markets. We travel to your facility and perform mechanical work, diagnostics, electrical repair, programming, & calibrations.

"He really makes learning fun"I have the incredible opportunity to come along side of employees and train them to be successful in their role. We work together as I empower them to find the answers to their questions while instilling standard operating procedures and best practices.I love to make personal connections that bring the employee to "light bulb moments" through engaging discussions that include real world scenarios.One post training survey said, "Mr. Gerald Gabriel is an awesome instructor. He brings a personalization to his position that works. His low key style with relentless forward progress teach you when when you don't think you are being taught. By giving real world examples, and asking probing questions, Gerald takes the complex ideas he is tasked with instructing and makes them fun to learn."

Automotive claims adjuster, providing a positive customer experience while professionally managing the claim experience. While serving our customers, I also served repair facilities through the management and oversight of proper repair estimates in accordance with manufacturer approved repair procedures. Also served as an arbitrator for industry claims.

I led and enabled one of the market's most successful teams of customer service champions with a combined team size of 12-15 contributors.During daily operation, I oversaw the handling of multiple direct repair programs, managed shop workflow, and maintained a high quality repair standard built around manufacturer approved procedures. Restored shop's I-CAR Gold status and maintained staff training.-Multi award winning customer service-Most improved repair center-Leading team in employee satisfaction-I-CAR Gold repair facility

Worked closely with, and led a small team of 7 employees. We successfully identified process opportunities while we designed and implemented standard operating procedures. I actively monitored production workload and balanced shop production to increase workflow effectiveness. Jan-June 2014 yielded 5.56 avg cycle time on an average repair over $2,200 without DRP accounts. June 2014 customer satisfaction rate was an outstanding 99.69%.

I was entrusted with an opportunity to lead a team of 15+ during a transformational period of company growth. I oversaw a team of estimators with multiple DRP accounts while actively building business relationships. We significantly improved employee morale while increasing shop productivity and quality.

Provided customers with a top tier repair center experience while coordinating the repairs of their vehicle. Successfully oversaw the DRP program for State Farm while supporting multiple other insurers. Blueprinted vehicles after disassembly and ensured a proper vehicle repair according to manufacture approved procedures.-Repair center was certified for multiple high end vehicles including Audi, Land Rover, Jaguar, Mercedes Benz, Porsche, and more. Also handled corporate vehicle repairs for Tesla.

Provided world class customer service during the collision repair process. Ensured proper repair guidelines were followed. Handled numerous DRP accounts and communicated with multiple insurance representatives. Supported the maintenance of accounts receivable.This unique location was an independently owned franchise affiliated with a multi-line GM dealership.

Handled multiple roles in the daily operation of claims handling. I performed parts coordinator activities while spontaneously being introduced to the estimating role. I provided support to the team through the proof-reading & auditing of workfiles along with verifying estimate accuracy & DRP compliance.