Gerald Gitobu Email & Phone Number

Kenya

Nairobi

Some Products;Sales and Marketing of Business Information Systems e.g; Intell _ Erp, Websites, Payrolls, Cms, and Various Custom Made Software’sRoles include;Examining the business problem that organization plans to solve with an information systemGathering information about the existing system in order to determine the requirements of a new systemIndentifying the specific user/requirements that the system must satisfyEnsuring new technical requirements are properly integrated with existing processes and skillsInteracting with external users/customers Writing technical requirements in case the information system needs to be tweaked to suit the client requirementInteracting with designers to highlight and understand any software limitationsPerforming live system testing Deploying the completed systemProviding appropriate response to support in order to meet customer/client expectationsEnsuring all working procedures are kept up to date and documentedEnsuring product knowledge is updatedLiaising with staff and customers on matters training and support requirementsFollowing structured training and support checklistBuilding and maintaining strong working relationships with customers/prospects and third party associatesProblem analyzing and decision making depending on the situationCommunicating and team working with colleagues to achieve a common goalResponding to customer needsMeeting projects timelines/deadlines with accuracySystem IntegrationPerforming installations, Configurations and maintenance for customer siteswork with customers to identify appropriate configurations settings, document and implement themEscalating within shortest time if fault is outside fix realmSupporting new and existing projectsImplementing full project lifecycles, from initiating a project, client training, implementation, UAT support and live running

Industrial Area,Nairobi

Roles Assigned and Perfectly Delivered:Data entryAccounts payable-Managing day to day processing of accounts receivable and payable, using QuickBooks, and generating reports as requested Payroll managementManaging the company human resourceHandling Operational systems, processes and policies in line with the company mission i.e information flow and management, business process PlanningManaging the effectiveness and efficiency of IT servicesChecks disbursement for agency expenses with authority from the directorsRegular meetings with the directors on matters Budget, Progress reports, and planningSupervising and coaching staff on regular basisReconciling monthly activity, and other seasonal trips made by the salespersons Assisting directors in creating annual organizational budget and monitoring cash flowMaintaining archives and administrative files Overseeing Inventory, Distribution of goods and facility LayoutManaging quality assurance of the productsEnsuring safety regulations are adhered toCustomer reviews and customer related stats

Westlands,Nairobi

Westlands,Nairobi