Gerald Hibbs Email & Phone Number

Overland Park, Ks

In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes and handles quotations, services existing book of business. Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information. * Underwrites new submissions to ensure new policies are correct, per NFIP guidelines. * Process endorsements, cancellations and reinstatements, and handle billing issues. * Completes policy issuance. * Review all underwriting information to correctly underwrite the policy.

Lees Summit, Mo

Conduct comprehensive research and analysis to identify and quickly resolve key billing, financial and service discrepancies within customer accounts. Utilize CRM tools to effectively communicate with customers to overcome account issues and improve retention levels. Key Accomplishments Include:Manage key customer records of interactions and transactions to note service inquiries, complaints and implemented resolutions to track customer service success. Successfully analyze customer accounts to identify and solicit opportunities for additional products and services.

Olathe, Ks

Served as an expert liaison between staff and upper management to support administrative contracts, assist with questions and resolve issues to ensure streamlined operations aligned with corporate policies. Key Accomplishments Include:Analyzed data to develop and maintain statistical reports regarding new hires, transfers, performance appraisals and absenteeism rates. Provided key personnel forecasts to upper management regarding employment needs and recommended process improvements.

Chong Qing, China

Developed and implemented innovative course materials to engage student and encourage immersive learning. Key Accomplishments Include:Performed high-level analysis and evaluations of class work, laboratory activities and course assignments to grade student performance. Enhanced student learning and curiosity be engaging and motivating students.

Bachelor Of Science (B.S.), Business - Finance, Summa Cum Laude

Delta Mu Delta Honor Society

Associate Of Arts (A.A.), Dean'S List