Gerald Honma Email & Phone Number

Scottsdale, Arizona, Us

• Oversee the Production Support Tier 3 and QA Automation Teams.• Ensure Production Support Tier 3 Team resolves production support defects by implementing and observing software development life cycle (SDLC) best practices from gathering business requirements to production implementation. • Work with Production Support Teams, Product Team, and Scrum Masters to prioritize, plan, and triage production defects for the Operation and Maintenance Team to resolve. • Analyze production defects to determine root cause and establish a mitigation plan to prevent reoccurrence.• Receive production defects from Production Support Tier 2 Team; create features/user stories; and collaborate with QA and Development staff to ensure requirements satisfy the production issue.• Assign tasks to Production Support Tier 3 Team members based on priorities and progress of the tasks based on the estimates from the Production Support Tier 3 Team. • Participate in daily Agile stand-up ceremonies with internal stakeholder teams to determine status and challenges. • Ensure the QA Automation Team creates and maintain regression and smoke test cases by observing software development life cycle (SDLC) best practices from user stories.• Design and develop QA automation framework guidelines and standards to drive consistent automated test practices across delivery teams.• Perform HR activities including updating job descriptions, interviewing candidates, approving PTO and expense reports, and conducting performance reviews. • Review existing process from departmental procedural processes and/or Jira software development tools for inefficiencies. Key Accomplishment• Successfully migrated Java/Selenium QA automation test scripts to AccelQ.

Scottsdale, Arizona, Us

• Set operational objectives by understanding business needs and challenges. • Led and managed discussions to elicit, document, and evaluate business requirements that aligned with concrete business problems/needs across a variety of impacted teams and stakeholders. • Served as a supporting resource to bridge business stakeholders with operational IT teams on projects where IT resources were required and surfaced technology challenges or risks to project management. • Sought solutions proactively and worked with subject matter experts in IT and cross-functional teams to assess impact on the broader IT ecosystem of systems and applications. • Built a trusting relationship with business constituents.• Negotiated requirements with the business by presenting options and their associated costs/timelines. • Demonstrated in-depth knowledge of Business Analysis and Process Improvement experience and led analysis for key functional areas, while directly managing analysts and ensuring team members achieved their potential in an Agile environment. • Organized and prioritized deliverables and ensured analysts in the team were ready for the requirements of upcoming releases.• Participated in daily Agile stand-up ceremonies with stakeholder teams to determine status and challenges. • Reviewed and provided recommendations on Business Requirement Documents (BRDs) created by Business Analysts. • Scheduled meetings with Product Managers to plan features for future Sprints and assigned priorities to the backlog. Key Accomplishments• Collaborated with Project Managers to synchronize the Jira workflow and Issue Types for all Client Projects.• Created Jira Dashboards & Boards to assist in tracking progress and to plan for future features. • Established similar procedures for each Client to allow the other Business Analyst to support different Clients with minimal additional training.

Us

• Responsible for data conversion, which involved creating a data migration plan, defining a methodology for the conversion, creating/updating the data mapping document, data mining to ensure the quality of the data, and testing by utilizing CloverETL.• Partnered with clients and internal staff to outline business, functional, and technical requirements to create data conversion functional specification design documents.

Florham Park, New Jersey, Us

• Oversaw software development activities and infrastructure for Conduent’s Commercial Vehicle Services Line of Business, which consisted of more than 30 contracts, and managed a staff of 20 domestic and offshore employees, including 3 software development groups, 1 Oracle Database team, 2 technical project managers, and 1 IT Manager. • Ensured comprehensive compliance with all organizational requirements, including tracking projects, coordinating software development methodologies, and providing recommendations regarding changes to processes as required.• Oversaw data center projects, including networking, servers, backup, disaster recovery, and operations to ensure all applications and databases were functioning in accordance with service level agreements (SLAs).• Managed multiple simultaneous software application and infrastructure projects by ensuring milestones were delivered on time and under budget. • Led project team meetings to ensure tasks were achieved; created and implemented mitigation plans to prevent issues and applied adjustments when required. • Collaborated with business managers and analysts to plan, develop, and implement application and infrastructure roadmaps to facilitate future improvements.• Led cross-functional technical teams on all software development and infrastructure projects within the data center environment and provided continuous training to reduce business risks and maximize adherence to operational processes.Key Accomplishments• Formalized Software Development Life Cycle (SDLC) process.• Effectively reorganized the software development team into a legacy/modernization team, which allowed for the integration of new technologies with legacy applications.• Successfully managed 3 new implementations, which consisted of the installation of custom software applications and circuits. • Reconfigured application servers, redesigned 3 software applications, and tuned the databases to prevent cancellation of contracts.

Florham Park, New Jersey, Us

• Managed all software development activities for two legacy applications, and oversaw two software development groups, which consisted of eight software developers. • Oversaw the design, development, and implementation for two software applications utilizing the IBM iSeries and Mainframe with Jacada for web enablement.• Led a team of Software Engineers responsible for developing new features and maintaining applications, and provided continuous support in accordance with requirements.• Partnered with project owners and management to ensure that projects were completed within strict time constraints and met required objectives. • Monitored team workloads on a regular basis to adjust priorities and assign resources in order to meet business requirements.• Supported the Project Manager by producing development schedules, apply resources accordingly, and translate business requirements into action items for the software engineering team. • Key member of the request for proposal (RFP) team; responded to queries, and created project schedules to develop implementation timelines and costs.• Collaborated with data center system administrators for the business unit, and ensured there were clear lines of communication. Key Accomplishments • Established and implemented an email notification and distribution system in cases of failed processes. • Successfully executed two new client implementations, which consisted of installation of custom software applications and installation of circuits.

Florham Park, New Jersey, Us

• Designed and implemented new software applications and features and maintained applications. • Collaborated with cross-functional teams to provide continuous support and meet business objectives.

Culver City, Ca, Us

Shinagawa-Ku, Tokyo, Jp