Gerald Ken Email and Phone Number

Leads a team of nine developers, designers, and analysts delivering custom applications and web sites for the State Department’s Foreign Service Institute (FSI).

Producing analysis, presentations, and processes to support the migration of a proprietary, Guard specific, mission critical solution into an MS Azure Government environment. Developing strategic proposals and cost models on standing up a financially sustainable enterprise cloud in compliance with DoD Cybersecurity policy and guidance. Using DevSecOps to improve governance processes through collaborative and agile workflows.

Program Manager – Managing a team of five contractors that provide touch support, server administration, web development, and SharePoint portal support for DCS, G-9. Responsible for submitting all contract deliverables.Cloud Engineer – Coordinating and leading the migration of seven applications to the MS Azure Government environment. Drafted governance framework to plan, monitor, and control cloud migration activities. Developed project plans to capture the full scope of activities… Show more Program Manager – Managing a team of five contractors that provide touch support, server administration, web development, and SharePoint portal support for DCS, G-9. Responsible for submitting all contract deliverables.Cloud Engineer – Coordinating and leading the migration of seven applications to the MS Azure Government environment. Drafted governance framework to plan, monitor, and control cloud migration activities. Developed project plans to capture the full scope of activities necessary to successfully migrate to the Azure Government environment and integrate DoD compliant HBSS and ACAS scanning, vulnerability assessments, and mitigations. Using the Azure Portal to provide near real time statistics, trend analysis, and reporting. Show less

Establishing a Cloud Governance Framework and associated processes to manage IT Cloud investments using a consistent and repeatable governance model. Creating workflows in CA Service Desk Manager to streamline cloud provisioning for Integrated Project Teams (IPT) and drive financial accountability. Drafting Service Level Agreements and Operating Level Agreements (SLA/OLA) to facilitate cloud vendor management. Providing consultation on Project and Program Management for both Federal and… Show more Establishing a Cloud Governance Framework and associated processes to manage IT Cloud investments using a consistent and repeatable governance model. Creating workflows in CA Service Desk Manager to streamline cloud provisioning for Integrated Project Teams (IPT) and drive financial accountability. Drafting Service Level Agreements and Operating Level Agreements (SLA/OLA) to facilitate cloud vendor management. Providing consultation on Project and Program Management for both Federal and Contractor project managers. Show less

Provides on-site program and project management support at the Department of Labor (DOL). Analyzes healthcare trends and healthcare informatics to produce daily reports on opioid and compound drug prescriptions as part of a fraud and addiction reduction effort for DOL’s $5B central bill processing program (CBP). Develops independent cost estimates in support of acquisition activities and evaluates of responses to government contract solicitations for FedRAMP and FISMA compliance. Drives… Show more Provides on-site program and project management support at the Department of Labor (DOL). Analyzes healthcare trends and healthcare informatics to produce daily reports on opioid and compound drug prescriptions as part of a fraud and addiction reduction effort for DOL’s $5B central bill processing program (CBP). Develops independent cost estimates in support of acquisition activities and evaluates of responses to government contract solicitations for FedRAMP and FISMA compliance. Drives contractor accountability by proposing performance metrics for inclusion in Performance Work Statements (PWS). Uses ITIL compliant change management procedures to update existing business processes while coordinating a continuous flow of enterprise level changes and acceptance tests. Show less

Worked in the Program Management Office assisting the Program Manager. Coordinates and facilitated a weekly, high profile, customer facing Technical Status meeting with dozens of attendees. Drove an initiative to collect, draft, and validate Standard Operating Procedures across all functional areas of a 350+ person tech support organization that is integrating IaaS processes and procedures.Managed a portfolio of enterprise-wide projects that included coordinating portions of DHS's… Show more Worked in the Program Management Office assisting the Program Manager. Coordinates and facilitated a weekly, high profile, customer facing Technical Status meeting with dozens of attendees. Drove an initiative to collect, draft, and validate Standard Operating Procedures across all functional areas of a 350+ person tech support organization that is integrating IaaS processes and procedures.Managed a portfolio of enterprise-wide projects that included coordinating portions of DHS's Continuous Diagnostics and Monitoring (CDM) program, developing Cloud Backup/Recovery MVPs and implementing High Availability DHCP. Worked with Subject Matter Experts to map and understand the dependencies of systems, applications, and servers to develop technical configurations, processes, and procedures. Coordinated schedules and resource requirements with Project Managers both inside and outside of the GEO program. Generates all relevant Project Management documentation including Project Concepts, Charters, Schedules, Management Plans, Risk Registers, and Requirements. Show less

Serves as a Project Manager who works with technical leads to generate project charters, project plans, work breakdown structures, schedules, and validate requirements for long term IT projects using ITIL Management principles. Coordinates the weekly and monthly reporting efforts for the sole provider of technical support to the GSA. Also serves as a technical writer, editor, and graphic designer who drafts Task Order level briefings and reports on behalf of the Program Manager and Vice… Show more Serves as a Project Manager who works with technical leads to generate project charters, project plans, work breakdown structures, schedules, and validate requirements for long term IT projects using ITIL Management principles. Coordinates the weekly and monthly reporting efforts for the sole provider of technical support to the GSA. Also serves as a technical writer, editor, and graphic designer who drafts Task Order level briefings and reports on behalf of the Program Manager and Vice President of Civilian Programs. Show less

Coordinates the reporting efforts for the sole provider of technical support to the GSA. Primary responsibilities are compiling status reports, providing daily statistical updates, and working with project managers across the organization to coordinate schedules on special projects. Also serves as a technical writer/graphic designer and assists in the preparation, production, and distribution of white papers, technical briefs, presentations, and other related materials.

Supported a large-scale nation wide tech support effort by managing documentation, branding, and drafting various strategic documents.

Worked on-site at the Department of Labor as part of a Section 508 compliance project providing support in the areas of Section 508 document remediation, capturing and documenting remediation processes, gathering requirements for and drafting a departmental Section 508 Reference Guide, drafting departmental Section 508 policies, and developing Section 508 blended learning solutions.

Provided Section 508 remediation, support, training, and subject matter expertise to the ITS user community. Validated and updated department-wide Section 508 Reference manual that included all applicable policies, procedures, and guidance on performing Section 508 document remediation and captured the Section 508 document remediation process for publication in Remedy. Responsible for keeping Section 508 processes and documentation aligned with updated Federal laws and policies.

Conducted Knowledge Acquisition (KA) interviews and JAD sessions to capture, validate, and document professional competencies, software requirements, and business processes. Authored, edited, and updated large-scale, high-profile documents in support of USDA’s OCIO and ITS initiatives. Led instructional design efforts for various initiatives, including the initial OCIO/ITS ITSM system implementation that includes Microsoft’s Business Productivity Online Services – Federal (BPOS-F) and Remedy.

Worked on-site at the Department of Agriculture as part of a fourteen-person Program Manager’s Office that supported the USDA Office of the Chief Information Officer (OCIO) and International Technology Services (ITS) and Governance Services Division (GSD) in the areas of project management, independent verification and validation (IV&V) testing, business analysis, budget formulation & execution, Section 508 document testing, training, instructional design, development of policies & procedures… Show more Worked on-site at the Department of Agriculture as part of a fourteen-person Program Manager’s Office that supported the USDA Office of the Chief Information Officer (OCIO) and International Technology Services (ITS) and Governance Services Division (GSD) in the areas of project management, independent verification and validation (IV&V) testing, business analysis, budget formulation & execution, Section 508 document testing, training, instructional design, development of policies & procedures, technical writing, SharePoint development & administration, security, ITSM, ITIL, and systems implementation. Show less

Provided support to users of the DAIDS Enterprise System and the DAIDS PortalResponsible for long term strategic support planningDesigned the architecture of an enterprise support solution for international medical researchersIntegrated Support Team goals with the Rational Unified Process