System Engineer
Current- Specialized in endpoint solution– EDR, threat hunting, automation, integration and attack surface management.- Identified and documented specific pain points and business needs with prospects and provided a technical demo to propose validated solutions.- Provided support as the trusted advisor for prospects and customers that required technical assistance and follow up until the issue is resolved.- Managed technical feature request for customers to ensure that requirements are met to improve process workflow.- Performed hands on workshop and product enhancement for prospects, customers, and partners.- Collaborated with the Account Team to ensure that customer requirements are met and to strengthencustomer relationship.- Collaborated with the Account team to complete request for proposal to address customer’s complex issues and provide a viable solution.
