Gerald M work email
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Gerald M personal email
Extensive experience as a System Engineer in Cyber Security. Demonstrated in providing guidance and technical expertise on architecture and deployment as well as configuration best practices for large enterprise, government and service provider customers. Thrive in a fast-paced, high-pressure environment to support deployment, integration and maintenance of software solutions and services. Consistently exceed targets and achieve customer satisfaction. Service and result oriented, resilient, dedicated and has the ability to communicate effectively with customers and cross-functional teams internally.Prior experiences in Support Engineer and Information Technology Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Python, Microsoft Excel, SQL, Microsoft Word, and Sales. Strong education professional with a Bachelor of Business Administration (B.B.A.) focused in Management Information Systems, General from San Jose State University.
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System EngineerPalo Alto Networks Jul 2021 - PresentSanta Clara, California, Us- Specialized in endpoint solution– EDR, threat hunting, automation, integration and attack surface management.- Identified and documented specific pain points and business needs with prospects and provided a technical demo to propose validated solutions.- Provided support as the trusted advisor for prospects and customers that required technical assistance and follow up until the issue is resolved.- Managed technical feature request for customers to ensure that requirements are met to improve process workflow.- Performed hands on workshop and product enhancement for prospects, customers, and partners.- Collaborated with the Account Team to ensure that customer requirements are met and to strengthencustomer relationship.- Collaborated with the Account team to complete request for proposal to address customer’s complex issues and provide a viable solution. -
Technical Support EngineerPalo Alto Networks Feb 2019 - Jun 2021Santa Clara, California, Us- Provided configurations, troubleshooting and best practices to enterprise customer and partners.- Provided fault isolation and root cause analysis for technical issues.- Managed support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in timely manner.- Developed robust online knowledge base for support staff to reference when responding to request forassistance.- Created New Hire training documentation supporting endpoint products.- Assisted customers, sales team, and channel partners with Cortex XDR advanced endpoint protection related questions and hands on training.
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Startup MemberGo Paladin May 2020 - Dec 2022Sunnyvale, Ca, UsMember focused on learning, collaborating, sharing and creating authentic connections as part of a wider accelerator startup community consisting of the underrepresented or underserved. -
It Customer Support AnalystCa Technologies Jul 2018 - Jan 2019San Jose, California, Us- Provided technical support for 400+ users and ensure proper maintenance for Windows 7/10, MacOS,printers, VoIP, Cisco phones, networking communications, and VMware virtualization.- Support disaster recovery plan by performing backups, imaging computers, and encrypting hard drives to ensure security standards. -
It Support InternCa Technologies Jun 2017 - Aug 2017San Jose, California, Us
Gerald M Education Details
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San José State UniversityGeneral -
De Anza CollegeC.I.S. Emphasis
Frequently Asked Questions about Gerald M
What company does Gerald M work for?
Gerald M works for Palo Alto Networks
What is Gerald M's role at the current company?
Gerald M's current role is System Engineer at Palo Alto Networks.
What is Gerald M's email address?
Gerald M's email address is ge****@****eid.com
What schools did Gerald M attend?
Gerald M attended San José State University, De Anza College.
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