In my current role, I facilitate requirement gathering sessions, collaborated with business units, and delivered comprehensive design documentation for process analysis and functional design. I develop test plans and analyze results to ensure system functionality, while tracking progress and metrics for accuracy, resilience, performance, and reliability. I collect, document, and organize requirements, analyze workflows, and develop use cases, specifications, and data flow diagrams for new program implementation. I collaborate with business partners to establish project requirements to ensure successful execution. I implement shared test strategy to enhance test coverage, reduce defects, and improve efficiency without additional resource allocation.Key Successes:• Achieved 32% increase in project productivity by collaborating with users to analyze data requirements and support data analysts, modelers, and developers.• Direct “Tax Year End project 2022” by developing test cases, plans, and strategies, while providing regular progress reports to Director and senior management.• Executed defect recording, tracking, and reporting systems to optimize testing procedures and achieve metric goals.• Led Agile Scrum process as test manager to ensure successful delivery of Tax Year End project.

During this tenure, I prepared case files, identified risk patterns, and reported violations to enhance AML Compliance program through diligent record verification, activity reporting, and name screening. I collaborated with subject-matter experts to plan course design, resulting in well-structured and comprehensive curriculum. I incorporated principles of adult learning into education creation to engage effective learning experiences for participants. I updated AML guidelines, rules, and regulations by applicable to assigned countries and aligned with Bank's AML Policy and Procedure. I examined financial transactions to detect and report suspicious activity and potential money laundering/terrorist financing by providing risk assessments and opinions to risk manager.Key Successes:• Developed tests and exercises to assess trainee performance by ensuring accurate evaluation of skills and knowledge.• Performed risk assessments and investigations on diverse account types across global regions, encompassing both retail and correspondent banking by ranging from low to high-risk countries.• Conducted customer due diligence on 50 customers weekly by utilizing internet research and internal systems, leading to 10% reduction in high-risk clientele.

In this role, I was accountable for;Evaluating user needs and designing reporting solution that aligns with requirements and business goals. Leveraging statistical data analysis and gathering information from diverse sources to analyze outcomes and establish reporting capabilities, using Tableau and other relevant platforms. Formulating optimal strategies and proactive measures to strengthen company's competitive advantage in market.Key Successes:• Constructed predictive models using extensive datasets by utilizing them to formulate approaches that amplified sales growth by 15% and diminished operational expenses by 20%.• Enhanced training completion rates by 20% and refined sales training curriculum by 10% through A/B experimentation, addressing client challenges, and delivering suggestions for platform enhancements.• Improved 10% customer retention rates and informed strategic decision-making by offering counsel to senior executives for long-term business plans.• Engaged with stakeholders to formulate and execute robust business strategy by leading to 10% growth in profitability.• Recognized redundancies by optimizing operations and attaining net reduction of 7% in operational costs.• Strategized four-month initiative by leveraging Microsoft Project, Agile methodologies, and collaborative platforms to streamline work order completion time from five to four days and reduce work order backlog from 2,500 to 500.

I directed operations processes, controls, and efficiency to identify and recommend process enhancements. I executed training and coaching sessions for analysts, providing information on AML Operations procedures and policies. I contributed to creation of risk management and control policies for internal analysis. I utilized government and industry knowledge to ensure compliance with regulations. I assessed negative and suspicious activity reports, filing suspicious transactions reports as needed. I advanced new Case Note Guide to enhance AML Analysts investigation and collection of required documents for customer's cases.Key Successes:• Served as major catalyst in completing 50 validations tests, smoke tests, and others for AML Operations systems. • Applied multiple upgrades to the User Interface Design (UI) and User Experience Design (UX) of the AML Operations SharePoint Site, enhancing analysts’ ability to access resources, step-by-step training guides, corporate documentation forms, links to internal and external resources, and other tools to streamline processes. • Cooperated to development of START application, focused on improving productivity levels of analysts when composing and submitting suspicious transaction reports (STR).

I employed extensive analyses of transactions to identify patterns, trends, anomalies, and schemes to create reports on suspicious activity. I attended training opportunities to build skills and knowledge of ATM, PEP, and TPPP. I ensured proper privacy protocols by conducting searches using customer records, data, and additional information. I collaborated with colleagues in duties for Systematic Fulfillment, Terra Nova, and Beneficial Ownership testing.Key Successes:• Cooperated with management team to enhance peer-to-peer AML Training program, risk assessment model, internal controls, monitor/investigate trends in the world of financial crime, and equip staff with the tools to detect suspicious activity• Delivered 20-30 suspicious transaction reports annually to FIU.• Appointed to complex AML Operations projects, due to skill set and ability, focused on enhancing and developing the effectiveness of the compliance program.

I analyzed customer service quality assurance through monthly Adverse Action File, Call Center, Loan Application Decision, and Loan Reporting Package quality reviews, ensuring adherence with company procedures and customer satisfaction. Additionally, I utilized industry knowledge and standards in monitoring policy and procedure underwriting, credit risk policy, and regulatory changes. An important accomplishment was…• Executed 10-20 in-depth, complex reviews daily focused on quality assurance.

Tasked with contributing to a team responsible for ensuring the safety of the property and assisting in emergency procedures. I completed shift logs, vehicle inspections, and exterior guard tours ongoing as needed.

Within this role, I delivered high quality support for multiple technology related pieces, including Microsoft Windows, PC’s, printers, scanners, networks, and software. I utilized my quick thinking skills in identifying the root cause of problems and successfully resolved technical issues. I efficiently responded to customer support tickets, providing a high degree of customer satisfaction and technical expertise.