Gerald Mckinnon work email
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Gerald Mckinnon personal email
I have managed businesses across the full customer service, administration and operations in the financial services industry - from call centres, life insurance, branch management, health care businesses to back offices and managing projects.Have some program management experience having been senior leads on strategic program portfolios in large organisations.My professional goal is to make businesses relevant for today and tomorrow leading the changes required to enable this relevance.Specialties:Operational Excellence People LeadershipCustomer Service LeadershipChange Management
Organisation Development International Pty (Ltd)
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ChairmanOrganisation Development International Pty (Ltd) Aug 2022 - Present
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DirectorOrganisation Development International ( Pty) Ltd Mar 2019 - Aug 2022Cape Town Area, South Africa
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Managing DirectorGwm Consulting Aug 2009 - Dec 2020Consult to Organisations on Customer Experience management processes and systems
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AssociateOrganisation Development International Pty (Ltd) Jun 2009 - Feb 2019Consult on continuous business improvement strategies such as 20 Keys. Consult on the implementation of complaints mangement and enterprise feedback management systems. Implementation of learnerships in management and leadership. -
Methodological ConsultantRansys Jul 2009 - Jan 2014Implementation of Customer experience management solutions at organisations -
Management ConsultantDouglas Murray Home Jun 2011 - Nov 2013RetreatDouglas Murray Home is an old age and frail care centre. The new board asked me to assist them in developing a new set of shared values as well as assisting them in developing a strategic analysis of the environment and an action plan to achieve efficiency and to be financially sustainable. The home has 60 staff and 90 residents.
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Service And Operations ExecutiveOld Mutual Oct 2004 - Jun 2009Customer Experience management executive responsible for client contacts management and complaints management -
Manager Client ServiceOld Mutual Aug 1999 - Sep 2004Managed the 99 client service offices of Old Mutual throughout South Africa. Responsible for customer experience management and operations
Gerald Mckinnon Skills
Gerald Mckinnon Education Details
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Leadership -
Certificate In Project Management
Frequently Asked Questions about Gerald Mckinnon
What company does Gerald Mckinnon work for?
Gerald Mckinnon works for Organisation Development International Pty (Ltd)
What is Gerald Mckinnon's role at the current company?
Gerald Mckinnon's current role is Chairman of Board of Organisation Development International Pty (Ltd).
What is Gerald Mckinnon's email address?
Gerald Mckinnon's email address is gm****@****msa.net
What schools did Gerald Mckinnon attend?
Gerald Mckinnon attended University Of Cape Town, University Of Stellenbosch.
What skills is Gerald Mckinnon known for?
Gerald Mckinnon has skills like Change Management, Program Management, Management, Leadership, Management Consulting, Business Strategy, Business Analysis, Business Process Improvement, Call Centers, Project Management, Financial Services, Strategy.
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Gerald Mckinnon
Charlotte Metro -
Gerald McKinnon
Us Embassy Air Program Manager At United States Agency For International Development (Usaid)Mililani Town, Hi1yahoo.com -
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2idg-corp.com, chemtex.com
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