Gerald Mckinnon

Gerald Mckinnon Email and Phone Number

Chairman of Board of Organisation Development International Pty (Ltd) @
Gerald Mckinnon's Location
City of Cape Town, Western Cape, South Africa, South Africa
Gerald Mckinnon's Contact Details

Gerald Mckinnon work email

Gerald Mckinnon personal email

n/a
About Gerald Mckinnon

I have managed businesses across the full customer service, administration and operations in the financial services industry - from call centres, life insurance, branch management, health care businesses to back offices and managing projects.Have some program management experience having been senior leads on strategic program portfolios in large organisations.My professional goal is to make businesses relevant for today and tomorrow leading the changes required to enable this relevance.Specialties:Operational Excellence People LeadershipCustomer Service LeadershipChange Management

Gerald Mckinnon's Current Company Details
Organisation Development International Pty (Ltd)

Organisation Development International Pty (Ltd)

Chairman of Board of Organisation Development International Pty (Ltd)
Gerald Mckinnon Work Experience Details
  • Organisation Development International Pty (Ltd)
    Chairman
    Organisation Development International Pty (Ltd) Aug 2022 - Present
  • Organisation Development International ( Pty) Ltd
    Director
    Organisation Development International ( Pty) Ltd Mar 2019 - Aug 2022
    Cape Town Area, South Africa
  • Gwm Consulting
    Managing Director
    Gwm Consulting Aug 2009 - Dec 2020
    Consult to Organisations on Customer Experience management processes and systems
  • Organisation Development International Pty (Ltd)
    Associate
    Organisation Development International Pty (Ltd) Jun 2009 - Feb 2019
    Consult on continuous business improvement strategies such as 20 Keys. Consult on the implementation of complaints mangement and enterprise feedback management systems. Implementation of learnerships in management and leadership.
  • Ransys
    Methodological Consultant
    Ransys Jul 2009 - Jan 2014
    Implementation of Customer experience management solutions at organisations
  • Douglas Murray Home
    Management Consultant
    Douglas Murray Home Jun 2011 - Nov 2013
    Retreat
    Douglas Murray Home is an old age and frail care centre. The new board asked me to assist them in developing a new set of shared values as well as assisting them in developing a strategic analysis of the environment and an action plan to achieve efficiency and to be financially sustainable. The home has 60 staff and 90 residents.
  • Old Mutual
    Service And Operations Executive
    Old Mutual Oct 2004 - Jun 2009
    Customer Experience management executive responsible for client contacts management and complaints management
  • Old Mutual
    Manager Client Service
    Old Mutual Aug 1999 - Sep 2004
    Managed the 99 client service offices of Old Mutual throughout South Africa. Responsible for customer experience management and operations

Gerald Mckinnon Skills

Change Management Program Management Management Leadership Management Consulting Business Strategy Business Analysis Business Process Improvement Call Centers Project Management Financial Services Strategy Customer Experience Process Improvement Analysis Performance Management Business Transformation Customer Experience Management Business Process Call Center Operations Management Governance Business Development Stakeholder Management Award Winning Photographer Consulting Strategic Planning

Gerald Mckinnon Education Details

Frequently Asked Questions about Gerald Mckinnon

What company does Gerald Mckinnon work for?

Gerald Mckinnon works for Organisation Development International Pty (Ltd)

What is Gerald Mckinnon's role at the current company?

Gerald Mckinnon's current role is Chairman of Board of Organisation Development International Pty (Ltd).

What is Gerald Mckinnon's email address?

Gerald Mckinnon's email address is gm****@****msa.net

What schools did Gerald Mckinnon attend?

Gerald Mckinnon attended University Of Cape Town, University Of Stellenbosch.

What skills is Gerald Mckinnon known for?

Gerald Mckinnon has skills like Change Management, Program Management, Management, Leadership, Management Consulting, Business Strategy, Business Analysis, Business Process Improvement, Call Centers, Project Management, Financial Services, Strategy.

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