Gerald Muna Email & Phone Number

Jacksonville, Florida, United States

✓ Provide comprehensive technical support for corporate desktops, laptops, mobile devices, and software systems, ensuring promptresponses to helpdesk requests to minimize downtime and enhance productivity.✓ Upgrade desktop computers, printers, thin clients, and network equipment, optimizing office and remote user experience.✓ Collaborate with management to review ongoing projects, tasks, and helpdesk tickets, ensuring timely updates and project delivery.✓ Troubleshoot enterprise user accounts, restore critical files from backups, and deliver tailored remote support to offsite users.✓ Examine internal documentation, including FAQs and procedural guides, improving user training and operational processes.✓ Maintain proficiency in key technologies such as Windows, Active Directory, MS Office, DNS, DHCP, and VPN, with ongoingimprovements in Linux, virtualization, and scripting.Update printers on AVD by using the Epic ID and IP address. Discover AVD by its serial number (S/N) and Epic ID, and complete the installation of the WOW cart.”

United States

✓ Develop and implement identity and access management (IAM) solutions such as Single Sign-On (SSO), Multi-Factor Authentication(MFA), and Role-Based Access Control (RBAC).✓ Automate and streamline user account provisioning/de-provisioning processes for new hires, transfers, and terminations.✓ Perform regular access reviews and audits to ensure compliance with internal policies and external regulations.✓ Monitor and analyze access logs and activities for any unusual or suspicious behavior, responding to incidents as necessary.✓ Resolve access-related issues for users by diagnosing and addressing system access problems.✓ Work closely with security, IT, and business teams to align access management strategies with organizational objectives.✓ Maintain detailed documentation for access management processes, system configurations, and policies

Jacksonville, Florida, United States

As a server workstation engineer, I manage the critical process of decommissioning server hardware in control roomenvironments, ensuring minimal disruption to ongoing operations. I collaborate closely with the Stores Hosting ComputeTeam to confirm successful migrations before safely un-racking and removing hardware, maintaining seamlesscommunication throughout the process.My role also involves coordinating the secure processing and recycling of decommissioned equipment with the SAVE teamat HQ Depot, as well as organizing timely transport logistics with CEVA to ensure everything is handled with precision.By maintaining accurate records and conducting thorough site inspections, I ensure compliance with company regulationswhile optimizing workflows to enhance overall efficiency.

Freelance

In my key performance, I spearheaded the implementation of secure data transmission and robust access controls, includingMFA and BitLocker, to protect cloud desktop environments. I was responsible for configuring authentication protocolssuch as MFA, SSO, RBAC, and ABAC, and provided hands-on troubleshooting for network devices like Aruba routers andCisco switches.My efforts in automating processes and optimizing cloud resources led to a 30% reduction in incident resolution time anda 20% decrease in service costs. Additionally, I managed the successful migration of over 200 users to a new cloud desktopenvironment, achieving a 95% user satisfaction rate and a 40% reduction in security incidents.

Cape Town, Western Cape, South Africa

As an IT support engineer, I provided advanced technical support and resolved complex IT issues to enhance client systemperformance and reliability. I managed access administration through directory services, maintained critical networkinfrastructure, and ensured the seamless integration of systems such as Office 365, AWS, and Azure AD.My role involved regular updates and troubleshooting of various operating systems and software, including Windows andLinux distributions. By collaborating with teams to implement robust security protocols, I addressed vulnerabilities andreinforced system security to align with best practices.

Master'S Degree, Cyber Security

Activities and Societies: Activities and SocietiesGlobal trends computer science Security Engineering and Compliances Applied Cryptography.

Master'S Degree, Computer Information Security, Pass With Merits

BIG DATA COMPUTER STRUCTURE NETWORKING PROGRAMING LANGUAGES VIRTUALIZATION SOFTWARE ENGEERING DATABASE STRUCTURE DATA STRUCTURE DATA.