Gerald Mwanu Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Kenya

- Successfully conducted comprehensive interviews both on-site and remotely to gather valuable insights and understand the diverse perspectives of stakeholders.- Deployed design thinking methodologies with a strong emphasis on empathy, resulting in the crafting of innovative solutions that resonate with end-users. Upheld human-centered design principles throughout the design process.- Cultivated and maintained robust relationships with stakeholders, fostering a collaborative environment conducive to successful project outcomes.- Infused every project with human-centered design principles, ensuring solutions resonate with end-users, effectively addressing their unique needs and behaviors.

Remote

Got accepted into Google's Tech Equity Collective - Tech Prep program.- Tech Prep is a holistic career coaching program designed by Google, in partnership with Management Leadership for Tomorrow (MLT), to support Black professionals looking to transition into technical roles. - Through live and on-demand coaching sessions, playbooks, and workshops, Rising Innovators are equipped with the know-how to successfully navigate their career transition.

Nairobi

- My core duties involved monitoring of transactions in search of fraudulent activity, learning from a team of experienced fraud analysts and forensic investigators on the detection, communication, prevention and prosecution of fraud within and outside the institution. - Advised on improvement of alert notification time from an hour to 30 minutes in a fraud management system, so as to improve chances of detecting real time fraudulent transactions by 50%.

Nairobi, Kenya

- Implemented solutions to new and personalized problems that hindered employee operations such as network downtime. Formatted personal computers, re-installed company required software and facilitated cyber awareness trainings.- Resolved queries/concerns on Service Desk and tracked progress of implemented solutions which in general promoted productivity of affected staff. This saw through the reduction of complaints/tickets by 25% in 2 months.

Nairobi, Kenya

- As a User Experience Design (UED) leader, I thrived in a collaborative environment, working with developers and other stakeholders to craft user-centric solutions rooted in design thinking and featuring proper information architecture. - Spearheaded user experience design initiatives within a cross-functional team, fostering collaboration, iteration on feedback from research, generally ensuring seamless integration of UX design principles into projects.- Leveraging user-centered design methodologies, I led the design of a transformative cross-platform experience for an e-learning platform aimed at agricultural students and professionals in the same industry. This facilitated meaningful interactions between students and professionals, resulting in an impressive 24% surge in enrollment for targeted courses.- Built responsive solutions that got commendation for visual appeal and well crafted user experiences that captured user needs, by the company CTO & CEO. This motivation helped improve my productivity by nearly 40%, weekly.

Nairobi, Kenya

- Collaborating within a dynamic team, I actively participated in the design and export of detail-oriented PDF reports aimed at mapping out raw data into understandable and organized formats. My role focused utilizing PHP, HTML and other web design technologies to create user-friendly reports.

Certificate, Fullstack Development

- A practical coding bootcamp where I gained skills in Python (Django + Flask), Javascript, Angular, and PostgreSQL. Got exposure.

Bachelor Of Science, Information Security And Forensics

- An immersive field that covers securing of both private and organization data via taking into consideration internet safety measures.