• Autonomously analyse events and identify security threats and scams using the Company and 3rd party tools.• Maintain and present regularly scheduled reports.• Maintaining and building up valuable and long-lasting relationships internally and externally.• Monitor and action cases as appropriate.• Monitor Customer features and provide details back to the wider Managed Services teams.• Escalation and tracking of issues raised within the Company.• Engage with cross… Show more • Autonomously analyse events and identify security threats and scams using the Company and 3rd party tools.• Maintain and present regularly scheduled reports.• Maintaining and building up valuable and long-lasting relationships internally and externally.• Monitor and action cases as appropriate.• Monitor Customer features and provide details back to the wider Managed Services teams.• Escalation and tracking of issues raised within the Company.• Engage with cross functional teams to meet customer needs.• Assist customers with the successful adoption and monitoring of Company’s products including but not restricted to Brand Exploit Protect (BEP) and Data Services.• Provide exceptional support to all colleagues.• Cover our customers globally as part of a regular shift pattern. Show less

• Providing technical support for server infrastructure and LAN WAN networks for external customers,assisting them through onsite support and consultancy.• Providing technical support functions for the Local Area Network (LAN) and Wide Area Network (WAN) including the management of the hubs, switches, routers, firewalls and servers.• Providing technical support and consultancy either over the phone, email or directly onsite with internal and external clients.• Maintaining a high… Show more • Providing technical support for server infrastructure and LAN WAN networks for external customers,assisting them through onsite support and consultancy.• Providing technical support functions for the Local Area Network (LAN) and Wide Area Network (WAN) including the management of the hubs, switches, routers, firewalls and servers.• Providing technical support and consultancy either over the phone, email or directly onsite with internal and external clients.• Maintaining a high degree of customer service for all support queries and adhering to all to all ITservice management principles.• Taking ownership of user problems and be proactive when dealing with user issues.• Resolving all IT issues with a professional manner and allocating more complex service issues to the relevant IT support member.• Received Outstanding Performance Award (June 2019). Show less

• Installing and configuring computer operating systems and other necessary applications.• Managing and monitoring of Automated Smartgate barrier system.• Managing and procurement of network equipment, consumables and other supplies.• Installation, configuration and repair of computer hardware, printers, scanners, etc.• Installing and monitoring of Dell Sonicwall Firewall, including Website restrictions, Content filter, VPN, Dual ISP Failover, etc.• Managing of Windows… Show more • Installing and configuring computer operating systems and other necessary applications.• Managing and monitoring of Automated Smartgate barrier system.• Managing and procurement of network equipment, consumables and other supplies.• Installation, configuration and repair of computer hardware, printers, scanners, etc.• Installing and monitoring of Dell Sonicwall Firewall, including Website restrictions, Content filter, VPN, Dual ISP Failover, etc.• Managing of Windows server 2012 including Active directory, File Server, Hyper-V, DNS, IIS, DHCP, etc.• Providing technical support for all employees either locally or remotely.• Installation and managing IP CCTV system, Data backup and remote viewing.• Installation and managing biometric devices for fingerprint, face & card time attendance. Show less

• Interface with origin offices to resolve issues in daily operation• Deliver performance on timeliness, accuracy and productivity and ensure Global KPIs are met• Follow up daily jobs and ensure MODS processing is as per specific IOP• Attend weekly team meeting upon request• Work closely with team leader to meet Critical Success Factors• Ensure to follow company policies and guidance as per staff handbook• Perform other job related duties as required and assigned•… Show more • Interface with origin offices to resolve issues in daily operation• Deliver performance on timeliness, accuracy and productivity and ensure Global KPIs are met• Follow up daily jobs and ensure MODS processing is as per specific IOP• Attend weekly team meeting upon request• Work closely with team leader to meet Critical Success Factors• Ensure to follow company policies and guidance as per staff handbook• Perform other job related duties as required and assigned• Constantly review standard working procedures.• Familiarize and ensure the new SOPs are understood and being followed• Constantly review standard working procedures within your areas and update timely whenever necessary• Advise team members of new IOPs and make sure they are being followed• Creating Excel VB macro for various task including MODS processing.• Received Employee of the Month (January) Show less

• Develops information systems by designing, developing, and installing software solutions.• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.• Prepares and installs solutions by determining and designing system specifications, standards, and programming.•… Show more • Develops information systems by designing, developing, and installing software solutions.• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.• Prepares and installs solutions by determining and designing system specifications, standards, and programming.• Improves operations by conducting systems analysis; recommending changes in policies and procedures.• Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Protects operations by keeping information confidential.• Provides information by collecting, analyzing, and summarizing development and service issues.• Accomplishes engineering and organization mission by completing related results as needed.• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. Show less