● Agree on set goals with team members covering performance, quality, and development areas.● Focus on career and skills development of team members.● Resolve people-related problems e.g., conflict of interest, absenteeism, and disciplinary matters.● Manage and maintain focused and highly motivated team members.● Coach and develop the team into a high-performance culture.● Manage staffing needs, productivity, and quality.● Manage Employees by ensuring continuous communication, feedback, motivation, and Company Behaviors are being lived.● Ensure company policies and procedures are communicated to the team

BeamUP is an AI-powered facility intelligence platform that provides organizations with full observability and data-driven insights. They empower physical security leaders to unify all facility data and make better business decisions with AI-powered in...

● Engage with potential customers through email, LinkedIn, and phone outreach to build relationships and generate interest in our clients' products/services● Proactively seek new business opportunities in the market● Set up meetings or calls between (prospective) customers and sales executives● Report to sales manager with weekly, monthly, and quarterly results● Utilize Salesforce, cold calls, and email to generate new sales opportunities● Identify the needs of prospects, and suggest appropriate products or services● Identify and target new business opportunities through prospecting and lead generation activities● Book appointments and demonstrations for the sales team● Meet or exceed daily/weekly call and engagement targets set by UMG and clients● Maintain accurate records of all sales activities and pipeline updates in the sales engagement platform● Provide regular status reports to clients on sales activities and progress● Continuously improve sales skills through training and coaching provided by UMG

● Software sales, cloud based solutions (subscription based)●Account Management (+ 100 accounts)● Completing daily and weekly reports● Updating CRM system● Build lasting Relationships with customers and businesses

●Managing a Team of 20 Customer Service Agents●Reporting and Tracking Average Handling Time●Reporting and Tracking First Contact Resolution●Reporting and Tracking Customer feedback●Escalating complaints, payments and missing orders●Managing timeous Log ins, chat times●Pursuing Quality and assurance initiatives●Presenting recommendations for improvement●Coaching and Training (Weekly Feedback)●Improving Customer Agent Metric initiatives●IT, hardware and system issue ticket escalation●Dealing with international departments (UK, China, Singapore, Netherlands and India)●Key Performance Indicator Reports

● SAAS● B2B and B2C sales● Cold calling● Lead generation, booking Demo's and follow ups● Proactively work on Demo's● Software sales, cloud based solutions (subscription based)●Account Management● Completing daily and weekly reports●Updating CRM system

● Risk Assessment and Needs Analysis● Create lasting relationships with customers and businesses● Results Driven- work towards targets and benchmarks● Having sound product knowledge of various insurers● Built relationships with various insurers/ underwriters

● Sell the services and solutions that the company/manufacturer offers● Maintain and grow a strong client base● Find new business opportunities and maintain a healthy pipeline for future deals● Respond to new and current client base regarding complaints and service enquiries● Be a “brand ambassador” that represents the company’s brand and values

● Contribute towards and ensure continuous improvement in own and team performance● Training new staff● Monitoring and assisting agents to achieve benchmark standards● Rate policies● Request, obtain and/or provide clients with all required information and/or documents● Arrange valuations and reinsurance● File all relevant documentation electronically and in hard copy