Develop, build, and deploy images with several operating systems using Ghost, and PQI. Responsible for the repair, maintenance, and deployment of printers, monitors, scanners, laptops, desktops, and hardware. Provide assistance at the in-house help desk providing technical support by phone and in person to the facilities staff. Load and test new software. Test systems to ensure the elimination of bugs or viruses. Respond to and prioritize, efficiently, to work orders achieving high user satisfaction and up-time.Responsible for monitoring and maintaining 12 Northern Nevada offices, consisting of approximately 1500 PC's and users.Deploy, monitor, and maintain Polycom HDX 8000 video conference equipment.Update and create technical procedure documentaion.

Awarded with Teammate of the Season, prior to obtaining management.Awarded store goal bonuses for achieving 15%+ and 20%+ growth.Took over an under performing store and after 5 months created a 23% growth trend and became the quickest growing store in California.Recruited and trained multiple employees that later became supervisors.Trained potential supervisors using the management trainee program.Managed inventories, schedules, loss prevention, growth projections and goals.Organized weekly team meetings and leadership/team development.

Supervise the productivity/efficiency of staff to completion of projects.Lead morning staff meetings to express focus and goals.Train new employees on their respective positions and company expectations and accountability.Create innovative concepts for potential clients.Install and update all software: ArtCAM, FROG 3-D, CorelDRAW, Adobe CS2-3, Office 2003/2007, Windows XP Pro, Vista, McAfee Internet, Security and Virus Scan, and Symantec/Norton Antivirus and Internet Security.Design CAD files using ArtCAM and Relief Slicer for CNC cutting.Design graphics for web and printing on a variety of media, using Adobe CS 2 & 3.Create all work documents; such as, leader heads, invoices, various forms, business cards, and more using Microsoft Office 2003/2007.