Gerald Presley Email & Phone Number

Santa Clara, Ca

➤ Strategically supporting the implementation of improvements to the administrative/quality assurance infrastructure.➤ Providing support with on-going chart audits, working with Clinical Supervisors as well as SCC Quality Assurance.➤ Aiding program managers with ensuring the office is running smoothly and providing administrative support to staff.➤ Ensuring quality/timeliness of all data collected and entered into various systems such as HMIS, Slate, and EHR.➤ Providing outstanding customer support and developing all procedures for ensuring accurate coordination of meetings.➤ Composing, preparing, editing, and distributing correspondence and other department documents to relevant contacts.➤ Training/developing associates to ensure they continue to provide outstanding service and represent brand standards.➤ Interviewing new applicants, participating on Safety Committees, and providing leadership regarding safety issues.➤Assists with the identification & development of appropriate technical training and training material to all stakeholders. Assists with technical documentation for word streams, initiatives, and ongoing operations. Responsible for creating and maintaining process documentation.➤ Assists with coordinating meetings and communication with various departments for understanding of processes, increasing knowledge, gathering feedback, identifying best method of communication. Collaborate with Program Manager on technical aspects of communication/tools/implementation. Works as a liaison between Operational Administration Department and other departments and the field to implement projects and identify resources and other department’s whose input is needed to complete projects within the department.➤ Track processing errors; report to program manager and other team members.➤ Submitting purchase orders for cite operational needs

Santa Clara County, California, United States

Skilled Program Manager, Administrator, and Data Coordinator with extensive experience in maintaining strong partnerships, addressing risks, identifying opportunities, analyzing performance metrics, mentoring team members, and providing customer service. Substantial experience in ensuring compliance with regulations, using insights to make informed judgement, collaborating with multidisciplinary teams, streamlining processes, and overseeing database management operations. Continually exceeds expectations and driven by building strong relationships and works well with people at all levels of the organization including stakeholders, staff, and clients.

Los Angeles, Ca

➤ Met assigned outcome goals with respect to number of rental property contacts and number of rental owners engaged.➤ Completed required housing inspections and ensured effective service delivering by notifying mangers of opportunities.➤ Maintained relationships with engaged property managers and communicated available housing opportunities weekly.➤ Determined housing barriers as well as coordinated individualized housing plans with clients and case managers.➤ Strategically maintained housing market information regarding trends and available affordable housing resources.➤ Fielded inquiries from prospective property owners to provide information on the area's housing assistance programs.➤ Networked and collaborated with area housing resources along with maintaining a presence at all case review meetings.➤ Visited prospective units as part of housing searches, completed applications, and engaged with property managers.

Norfolk, Va

➤ Performed a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports.➤ Demonstrated the ability to work efficiently and accurately to ensure the flow of various organizational strategies.➤ Efficiently answered all incoming calls, forwarded messages, and confirmed scheduled appointments when necessary.➤ Maintained office logs including office mail log of incoming/outgoing correspondence requiring signature approval.➤ Managed travel arrangements, organized meetings, sent reminders, investigated employee issues, and prioritized emails.➤ Spearheaded the organization and ordering of office supplies and equipment to ensure company supply needs were met.➤ Continuously delivered high-quality customer service via email, phone, or in person to ensure a high level of service.➤ Worked with all levels of management to ensure that appropriate processes/controls were established and documented.

➤ Mental Health Aid/Security Officer – Stanford Hospital – 01/2020 to 05/2021➤ PEMS Tech I – Lucile Packard Children's Hospital – 10/2018 to 01/2019➤ Product Auditor – Amazon – 10/2014 to 11/2017➤ Office Manager – Simply Devine Insurance Agency – 06/2006 to 03/2008