Gerald Hicks Email & Phone Number

United States

Centreville, Va, Us

Sterling, Virginia, Us

Cincinnati, Oh, Us

• Provides methods and tools for establishing 2-D X-rays and 3-D Computed Tomography (CT) images for consistent and reliable evaluation of parts for Initial Baselining, Non-Destructive Testing, and Failure Analysis techniques of printed circuit boards, electronic components, and semiconductor devices.• Provided technical inspections, non-destructive testing, component x-raying, photo imaging, analysis, evaluation, assessments, and inspections of COMSEC/CRYPTO equipment. Applied protective technologies to communications security (COMSEC) equipment such as Secure Terminal Equipment (STE),voice-over-internet protocol (VoIP) devices, and other cryptographic equipment.• organized and led worldwide trips to ensure compliance with Department of State and NSA regulations for the Decertification, Destruction, and Disposal of tempest devices.• Provided instruction and training on Classified Equipment Lifecycle Management to department employees stationed globally.• Installed, maintained, troubleshooted, and repaired Tempest equipment both domestically and internationally.• Performed technical security design evaluations in accordance with government regulations and standards.• Managed and organized shops, storerooms, shop tools, equipment, parts, and supplies.• Received, documented, inputted, and managed equipment from external agencies for testing and certification purposes.

London, Gb

Stamford , Ct, Us

Fall Church, Va, Us

• Performed MacAfee Security updates.• Updated and implemented new security policies.• Responsibilities primarily included coordinating, tasking, and ensuring successful operation in the following areas: desktop support, infrastructure operation and maintenance, data backup, and computer imaging.• Performed installation of application software upgrades.• Submitted trouble tickets into the NEC Remedy online system, tracked responses, and followed up on services• Analyzed (PC) hardware and software problems, identified issues, and determine appropriate corrective measures. Hardware corrective measures encompassed actions such as swapping boards, memory, hard drives, or software applications. Documented unique problems, and resolutions, and submitted trouble tickets in Remedy.• Assisted customers with instructional support and product troubleshooting.• Provided support to the Army in various capacities.

Irvine, Ca, Us

• I was responsible for ensuring the security and safety of the client's property and personnel.• Managed traffic flow by directing drivers.• Prevented losses and damages by promptly reporting irregularities, informing violators of policy and procedures, and restraining trespassers.

Bellevue, Wa, Us

• Acquired hands-on experience and comprehensive knowledge of wireless services, IT, and mobility solutions through involvement in the installation, testing, monitoring, operation, and troubleshooting of client hardware and software.• Performed installations, configurations, upgrades, and troubleshooting of hardware and software components as required.• Proactively interact with customers, showcasing products, equipment, and network functionality.• Successfully built client loyalty and expanded the client base by 80% within a span of 2 years. This achievement was attributed to consistently exceeding sales targets, resulting in exceptional client satisfaction. Key contributions included recommending relevant products and features, explaining promotions and discounts, and offering personalized suggestions based on thorough analysis of customer needs, lifestyle, and budget.• Effectively executed sales responsibilities by conducting rate package evaluations and proposing personalized solutions that maximized benefits for both customers and the company, ensuring competitiveness in the market.• Developed comprehensive project plans that encompassed technical specification requirements and milestones for intricate technical solutions.• Provided support to the Army in various capacities.

New Braunfels, Texas, Us

Finish Training at New Horizon computer learning center

Arlington, Virginia, Us

Over 10 years of experience as a chemical and hazardous materials specialist in the US Army. Duties included  Assisting in the establishment and application of Chemical, Biological, Radiological and Nuclear defense measures  Operated and performed operator maintenance on smoke generating equipment, CBRN identification/detection, decontamination equipment, and military vehicles .  Formal training in diagnostics and repair of generators, electric generators, and air conditioner generators.  Dispatching experience. Also maintained through CIGARS communication systems.  Hazardous Material Assessment  Highly skilled in the identification of the presence of hazardous materials within diverse environments  Adept in utilizing advanced survey instruments and equipment of classify and verify known and unknown substances  Emergency Planning  Expertise in establishing, coordinating, and maintaining effective disaster and emergency response plans  Guided operations on methods of mitigating effects of disasters and hostile incidents, ensuring rapid response and recovery  Capable of developing, updating, executing and reviewing Emergency Management planning documents.  Safety and Hazardous Materials Training  Trained and educated team of 4-5 soldiers/personnel on practices for protecting human capital and assets before, during, and after disasters, major accidents, civil emergencies, terrorists events, or hostile action  Provided training advice and supervision regarding the proper use and maintenance procedures for CBRN equipment and operations.  Instructed less experienced personnel on reading, applying, and complying with hazardous material documentation.  Provided training on the wearing and use of protective equipment  Good keyboarding skills with experience using word processing, spreadsheet and database applications.  Possesses TWIC card  Proven ability to make appropriate decisions and perform job duties under stressful

Fort Liberty, Nc, Us

• Served honorably in the United States Army.• Effectively mitigated chemical, biological, radiological, and nuclear (CBRN) threats, while preparing preliminary reports that outlined observations on all incidents.• Identified, collected, and analyzed potentially hazardous samples using ruggedized instrumentation, interpreted the results, and ensured the careful disposal of hazardous materials.• Demonstrated successful operation and maintenance of detection and decontamination equipment, while collaborating with Biological Integrated Detection Teams, Special Forces, and Ranger Units.• Organized and conducted weekly maintenance on assigned CBRN detection equipment, including smoke-generating equipment, while diligently maintaining logbooks.• Conducted regular decontamination operations on a daily, weekly, and monthly basis, encompassing chemical detoxification, disinfection/sterilization, and sanitization processes.• Utilized SINCGARS (Single Channel Ground and Airborne Radio System) as a communication tool for dispatching emergency responders.

Informations System, Cyber Security

Certificate, Software Testing

Certificate, Software Testing

Comptia A+

Comptia Network +