Logo Online Pros understands the importance of a business that is why we take complete ownership of the assigned custom logo design, website design, stationery and other designing projects. We utilize our full efforts and produce quality results within a very short turn around time that can fully satisfy you and your business needs.For better prospects I switched to this platform. Having being inclined towards designing field provided me an opportunity to work here.Being at LOP following operations come under my jurisdiction:● Provide customers with product information, lead-time and making product recommendations● Create and run reports as necessary to discover or track customer ordering trends manufacturing lead times, testing timetables, etc● Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction● Develop standard procedures and policies to better serve customers● Manage recruiting, training, and performance management of customer service associates● Evaluate customer support results and prepare action plan for improvements● Resolve problems that affect the service, efficiency, and productivity of the customer service● Perform business market analyses to determine customer needs and new opportunities● Implement strategic plans to improve customer service and company’s revenue● Ensure to provide 24/7 support of exceptional customer service

VimpelCom Ltd. is a global provider of telecommunication services based in Amsterdam. It is the sixth largest mobile network operator in the world by subscribers with 214 million customers in 18 different countries.I worked for a subsidiary "Wind Mobile" a canadian wireless telecommunications provider in Toronto. I joined as a Floor Supervisor and later on with the passage of time promoted to Assistant Floor Manager.While on the job I had the following tasks to be monitored: ● Setting and meeting performance targets for speed, efficiency, sales and quality● Managing the daily running of the call centre● Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues● Maintaining up-to-date knowledge of industry developments and involvement in networks● Monitoring random calls to improve quality, minimise errors and track operative performance● Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff● Reviewing the performance of staff, identifying training needs and planning training sessions● Recording statistics, user rates and the performance levels of the centre and preparing reports● Handling the most complex customer complaints or enquiries● Organising staffing, including shift patterns and the number of staff required to meet demand● Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes● Forecasting and analysing data against budget figures on a weekly and/or monthly basis● Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products

Rogers Communications Inc. is a diversified public Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets.The past four years spent at Rogers with hard work, dedication really helped me lot in paving up my way for the upcoming future. Starting my career as an agent from Rogers platfrom gave me opportunity to learn a lot.Being at Rogers, I had the following assigned duties:● Assisting new employees in their duties● Maintaining floor regarding defined policies● Scheduling the agents on the basis of call ratio ● Supervision calls● Willingness to answer any questions customers may have● Preparing ABUs and MIS