Install 2S, 12S, 9S, 4S, and 16S electrical meters on both residential and commercial buildings in the Tampa Bay area. Proactively communicate with electric customers before and during service to ensure transparent communications while managing both internal and external customer expectations.

Control and implementation of Enviromental Safety Health and Quality processes. Control and implementation of documentation updating, training, and auditing of R2, ISO9001 and TL9000, and OSHA.

Partnered with business owners to build a strategic plan that accounted for process and technology efficiencies. Led a team to build and drive the strategic agenda. Provided oversight and guidance for the portfolio of programs and projects that were designed to improve operational deficiencies including owning and driving all continuous improvement initiatives. Designed, implemented, and executed strategies to ensure overall goals of the organization were met and to optimize outcomes.Planned, organized, staffed, directed, and controlled the day-to-day operations of the department; developed and implemented policies and programs as necessary; held budgetary responsibility and authority.Provided direct coaching to the leadership team within the organization on agile and operational effectiveness; attended leadership meetings throughout the organization to present progress, influence direction, and obtain strategic direction. Led efforts to perform analysis of enterprise-wide practices to identify opportunities for improvement; managed key operational initiatives through a disciplined, customer focused, program management approach; identified and resolved project and program issues. Quality ManagementOperations controlTL9000 Auditor ISO9001 AuditorISO14001ISO18001R2 RecyclingISO13485Outsource ManagementProcess AnalysisWarehouse and Logistics ManagementEngineeringIT ManagementSystem Deployment ManagementProduction control

Provided hands-on management of all day-to-day and strategic operational functions of the company - specifically, in finance (accounting, A/R, A/P, taxes, banking/cash management, insurance) and HR functions (payroll, benefits). Oversaw a 115,000 sq. ft. facility with $152 million of annual throughput. Ensured timely transaction processing and reporting while creating and maintaining a documented system of policies/procedures and system of controls. Proactively worked to make sure the operations processes were carried out with an "end-to-end" view with considerations for risk management (insurance, regulatory, human capital, etc.) and client experience. Oversaw procurement activities for Precision Communication Services in Tampa, Texas, and North Carolina facilities. Liaised with outside counsel as needed to manage contracts, employee issues, and compliance.Improved inventory flow from DC to the customer through the implementation of automated processes.Streamlined picking process and delivery to ensure unit accuracy and increase customer satisfaction.Designed and implemented company weekly cycle count audits, providing support to all facilities while ensuring orders are selected, packaged, loaded and dispatched safely and in a timely and efficient manner. Increased productivity by 12% by implementing standardized procedures for repetitive distribution tasks. Established a superior Procurement Group resulting in a 5% reduction in standard cost and a 12% reduction in raw materials.Created a Quality Assurance program resulting in a delivery performance of 98% on-time and 98% line fill.Championed technology improvements that automated processes and increased production.Quality ManagementOperations controlTL9000 Auditor ISO9001 AuditorOutsource ManagementProcess AnalysisWarehouse and Logistics ManagementEngineeringIT ManagementSystem Deployment ManagementProduction control