Field Engineer
CurrentService repair tech repairing and troubleshooting computers, TV's, printersand servers for a large service providerService customers in both business and home applications for Dell, IBM,Lexmark and other major supplierAnalyze work order, schedule repair, pick up parts and perform repairResponsible for customer satisfaction and return of broken partsClose call and report final resultsApplied best practices of software development while staying abreastof advances in the practiceAnswer user inquiries regarding computer software and hardwareoperation. Conduct computer diagnostics to investigate and resolveproblems and provide technical assistance and support