Gerald Tucker Email and Phone Number

Ensures the ProValet client’s satisfaction, successful adoption of the SaaS platform, and long-term customer retention. Assessing the needs, goals, and existing systems of field service companies to identify the best onboarding approach.Coordinates and leads the implementation process, ensuring proper configuration of the software, and providing training sessions for clients' teams to ensure they understand how to use the platform effectively. Collects feedback from clients to identify areas for improvement in the onboarding process and collaborating with product and development teams to enhance the platform's features and usability.Identify and resolve any issues or roadblocks that may arise during the onboarding process, working closely with technical teams to provide timely solutions.

Training - Motivation - Inspiration for BusinessesEstablished Sole Proprietor training business specializing in Sales, Customer Service and teamwork presentations and workshops.Developing and presenting courses for clients customized to their individual needs to help them make the best of any opportunities and then use success to create more opportunities.

Conducted WebEx training sessions for motorsport dealers on using proprietary finance portal and company terms to administer leasing program.Provided initial training and continued education for growth of regional sales representatives.Developed and implemented marketing and promotional initiatives to drive dealer engagement, increase lease applications, and boost overall business growth.Administered Salesforce CRM system and developed custom platform solutions and reports.

Chrome Capital delivers the dream of riding a Harley® without the long term commitment to a traditional loan. Our mission is to build exceptional relationships with our Harley-Davidson® dealer partners, and help them put more riders on more bikes at great rates and easy terms with options, not obligations.Developed online training sessions to onboard new dealers to implement a successful strategy for our leasing program.Served as a member of the senior management team to help lead Chrome Capital to a portfolio of over 750 in-network dealers with lease originations of $110 million.Participated in the hiring process for sales representatives and provided initial training and continued education for growth.

Greater Philadelphia Area / AutomotiveFamily run dealership that understands the importance of a personalized car buying experience featuring the complete line of Ford and Lincoln vehicles.