Recruited to provide support and technical analysis as part of enterprise-wide infrastructure planning and maintenance, I also handled support desk responsibilities and conducted site visits. My tasks involved maintaining Windows workstations and servers, as well as providing support for macOS computers. I gained experience in securing environments through the implementation and management of SonicWall firewalls and HP ProCurve switches. Additionally, I coordinated data backup and recovery, and leveraged capacity planning and analysis to deliver improvements to performance, application response time, and software features.

Demonstrated exceptional leadership in overseeing IT operations for the enterprise-wide physical and virtual technology environment. Implemented effective strategies to enhance uptime, including the successful execution of key technology implementation and upgrade projects. Fostered team building and provided clear direction to ensure a cohesive working environment. Achieved optimal stability by reducing hardware costs, strengthening disaster recovery capabilities, introducing monitoring automation, and significantly cutting power requirements through virtualization, resulting in a remarkable reduction of servers from 12 to 1. Upgraded the phone system with a scalable solution, minimizing business impact while significantly improving call quality and persistence. Pioneered the transition from Windows XP to Windows 7, accompanied by an infrastructure upgrade to Procurve switches for enhanced network performance and reliability. Successfully negotiated a 12% reduction in supplier costs. Streamlined operations and improved payment speeds by deploying wireless ticketing through laptop deployment, resulting in a remarkable 300% increase in efficiency. Enhanced visibility of IT asset tracking through the implementation of an advanced inventory system. Upgraded helpdesk operations to ensure efficient and seamless support. Strengthened security measures by deploying Sophos on 300 field laptops, yielding significant cost savings and reducing spam with the implementation of Barracuda as a spam filter. Successfully negotiated and implemented Barracuda, further optimizing costs. Achieved cost savings by migrating to Linux for mail services. Minimized helpdesk calls by introducing a user-friendly staff portal.

I not only provided technical expertise and consulting recommendations pertaining to IT infrastructure management, maintenance, and administration, but I also played a crucial role in building the entire network and systems from scratch. Starting with no server, I designed and implemented a robust server infrastructure and successfully set up twenty workstations to support the organization's operations.Additionally, I took charge of installing and configuring all the managed switches required for the network. This involved ensuring proper connectivity, optimizing network performance, and implementing necessary security measures.With my hands-on involvement in constructing the network and systems, as well as installing and managing the switches, I ensured the seamless functioning of the organization's IT infrastructure.

I contributed to business infrastructure upgrades, modifications, and administration. Additionally, I managed project planning, systems analysis, physical IT asset inventory, configurations, testing, and troubleshooting. My responsibilities also included ensuring oversight of systems performance and improving uptime and performance through expert user support. To simplify and expedite user system imaging, I implemented cost-effective, centralized imaging software.One notable achievement was leading the successful upgrade from Windows NT to Windows XP. This was accomplished through the utilization of automated scripts and seamless data transfer. During the deployment of Windows XP SP2, I ensured that there was no negative impact on business operations.To maintain an evergreen hardware environment, I ensured the latest deployments of operating systems and applications were consistently implemented. These efforts helped to optimize system performance and enhance overall efficiency.