Gerald Batoctoy Email & Phone Number

Atlanta Ga

Urgent Response: Address customer inquiries urgently, ensuring swift resolution of logistics challenges. Efficient Multitasking: Handle numerous customer interactions simultaneously, maintaining professionalism and precision. Customer Engagement: Skillfully manage customer queries and requests, providing assistance and information through phone, email, and chat. Logistics Expertise: Represent our logistics operations effectively, understanding shipment statuses and logistics processes to offer informed support. Problem-Solving: Quickly address and resolve logistics issues such as shipment delays, adhering to established procedures. Record Keeping: Accurately document customer interactions, actions, and solutions provided. Performance Excellence: Strive to meet or exceed targets in customer satisfaction, response times, and issue resolution. Knowledge Development: Continuously update yourself on industry trends and best practices for enhanced customer support. Data Management: Precisely enter and update logistics information in our systems.

National Capital Region, Philippines

Track and Trace ( USxpress )Dispatcher ( Transcolines, Inc. )Jan 2023 - Present (Lean Solutions Group, Inc)Responsible for tracking, communicating, and reporting the status ofevery shipment they are assigned to. Coordinators must record theircheck calls in the system and follow up with every one of themstrategicallyTrack and trace freight movements from origin to destination.Clarify load requirements with carriers, confirming drivers haveproper information (pick-up and delivery requirements)Responsible for providing information to the driver’s regarding theloads, trucks, or an information they might require. Verifying thatthe truck’s information is correct this includes temperature,number of pieces, weight, and seal number. Tracking and tracingthe different loads on the board and assisting the planning team.As well as being a dispatcher; monitoring routes, updating call logs,and recording call information. I was required to record every callinteraction, coordination with field personnel, and prioritize loadsbased on importance and act accordingly.

Chicago, Illinois, United States

Manage and create lead list to be prospective customer for our services.Supports the team for more extensive research and background tracing foraccurate transaction. Completing tasks such as constructing roof plan, coldcalling, CRM management, research, and setting up meetings for the team.

Intramuros, National Capital Region, Philippines

Shipping CoordinatorSept 2018 - June 2020 (Inland Corporation)Data processing work related to logistics field - Data search, analysis input& audit as well as reporting management. Working on email communicationand listening with customers, shipping lines, and other department. Ensuringthat all documents generated are with the highest accuracy and error-free.Incorporated with proper rates in filling of documents. Ensure documentsare escalated to superior and client for systematic transactions. eepingcustomer representative for different account updated on every transactionoccurred. Assisting with any department when needed. Having properknowledge of shipping lines process and proper procedure in case of co-worker is not available. Keeping up-to-date transaction process anddocuments to ensure the fast pacing industry.