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Gerald Berroya Email & Phone Number

Director of Operations at Thread Jungle
Location: Metro Manila, National Capital Region, Philippines 6 work roles 1 school
1 work email found @psgglobal.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

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Role
Director of Operations at Thread Jungle
Location
Metro Manila, National Capital Region, Philippines

Who is Gerald Berroya? Overview

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Quick answer

Gerald Berroya is listed as Director of Operations at Thread Jungle based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at psgglobal.com and a matched LinkedIn profile for Gerald Berroya.

Gerald Berroya previously worked as Onboarding and Account

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{first_initial}{last}@psgglobal.com
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Profile bio

About Gerald Berroya

With over 5 years of experience as the Head of Operations and a proven track record of driving operational efficiency, strategic initiatives, and team success, I possess the skills and expertise to be your right-hand person in navigating complex challenges and achieving organizational objectives.Transformational Leader with a Process-Driven Mindset: Throughout my career, I've thrived in fast-paced environments, consistently demonstrating the ability to assess situations, identify bottlenecks, and implement effective solutions. My Six Sigma training has instilled in me a data-driven approach to process optimization, allowing me to identify and address inefficiencies with a methodical and results-oriented mindset.Beyond Process: My leadership extends beyond process improvement. As Business Development Manager and later, Head of Operations, I honed my skills in team management, strategic planning, and communication. I am adept at building strong relationships, fostering collaboration across departments, and ensuring everyone is aligned with the overall vision. Additionally, my extensive BPO background has equipped me with a deep understanding of organizational dynamics and the ability to navigate complex operational landscapes.Recruitment Expertise and Candidate Sourcing: My experience as a US Senior Recruiter further strengthens my value proposition. I possess a keen understanding of talent acquisition best practices, including candidate sourcing across diverse platforms and conducting initial screenings to ensure alignment with recruitment goals. This skill set can be invaluable in supporting your team with talent identification and onboarding, particularly for critical roles.My passion for excellence, proven leadership, and comprehensive skill set make me a highly qualified candidate for the Head of Operations position. I am confident in my ability to contribute to continued success by providing strategic support, optimizing processes, and driving performance across the organization. I am eager to discuss how my qualifications and experience can benefit your team and contribute to your long-term goals.

Listed skills include Excellent Oral And Written Communication Skills In English, Interviews, Applicant Tracking Systems, Recruiting, and 7 others.

6 roles

Gerald Berroya work experience

A career timeline built from the work history available for this profile.

Onboarding And Account

United States

Spearhead onboarding with new launching campaigns.Guide new hires through the onboarding process to ensure a smoothtransition to their new roles.Deliver a seamless handoff from Onboarding to Operational PhasePerformance monitoring in the first 90 days of the new hires duringthe onboarding phase.Facilitate performance reviews with the client and provide feedbackand recommendation when necessary.Providing progress reports to clients and upper management regardingthe successes and failures of the onboarding process.Handle issuance of the Performance improvement plan as needed duringthe onboarding phase.Serves as the main point of contact of Clients and Multipliers for allinquiries, concerns, and updates during the onboarding process.

Sep 2019 - Aug 2021

Manager Of Operations

Thread Jungle

Ontario, Canada

I have worked with startup companies and projects. I had undergone SIX SIGMA Training focusing on the management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur.Recently I was hired as a Business Development Manager and became an Operations and Quality Manager after establishing all the processes and guidelines for the company. The company was just 3 months old when I joined them and they were having issues with the delayed deliveries and a huge backlog in Customer Queries. I created a Project Plan to address all the bottlenecks that the company has. I used methodologies to improve the process and aligned all employees.I also created Standard Operation Procedures that need to be followed by all employees.I am proud to say that after a month of working with the bottlenecks a huge improvement was seen and I was able to boost the company sale.I am also in charge of managing all the VA's for both the Customer Service and Logistics Department.I have a strong background in Recruitment, I have been a US Senior Recruiter. I do candidate sourcing in different job boards like Linked-in, monster, Dice, etc. I also do the initialScreening of the candidates, checking if they are qualified for the position. I have worked in the BPO for more than 10 years. I started as an agent, promoted as Process Improvement Expert after that I was promoted to a Senior Quality Analyst, then as Team Lead.

Jan 2017 - May 2021

Business Development Operations Manager

Thread Jungle

California, United States

• Established processes and guidelines for the company.• Responsible for business development and process improvement.• Creates processes documents and training materials.• Creates and set monthly KPIs for the agents.• Manages both Amazon and Shopify stores.• Coaches and gives feedback to the team on their daily, weekly, and monthly performance• Monitor daily sales and initiates ideas on how to boost the sales• Answered, assigned, and applied tags for agents tickets on Facebook and Zen desk• Reviewed and approved Agents Marketing posts and responses on the company’s social media accounts• Responsible for Supplier's communication about product availability.• Tracked and monitored Agent's productivity and quality of work.• Responsible for hiring and employment termination for the agents• Attends to PayPal Disputes and Trust Pilot Feedback.• Responsible for processing refunds via Shopify, Stripe, and PayPal• Attended Stripe chargebacks.• Attended Customer Complaints• Processed weekly payroll to all employees.

Jan 2017 - May 2021

Talent Acquisition

• Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.• Recruiting passive candidates through phone calls, emails, and general relationship-building• Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements• Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references • Maintaining a record of candidates sourced through the SS Tracker• Creating end of day reports of productivity and results

Mar 2012 - Jan 2017

Senior Quality Assurance Analyst

Pasig City

• Audited Calls, Ensured that each associate’s call is perfect• Responsible with the client communications about the process• Initiated New Ideas to enhance the process• Called and calibrated with the clients• Attended weekly process meetings with the clients• Provided Perfect Service to customers• Created Training Materials

Jan 2010 - Apr 2012

Process Improvement Expert/ Subject Matter Expert

Libis Quezon City

• Initiated New Ideas to enhance the process• Called and calibrated with the clients• Attended weekly process meetings with the clients• Provided Perfect Service to customers

Jun 2007 - Jan 2010
1 education record

Gerald Berroya education

FAQ

Frequently asked questions about Gerald Berroya

Quick answers generated from the profile data available on this page.

What is Gerald Berroya's role at their current company?

Gerald Berroya is listed as Director of Operations at Thread Jungle.

What is Gerald Berroya's email address?

AeroLeads has found 1 work email signal at @psgglobal.com for Gerald Berroya.

Where is Gerald Berroya based?

Gerald Berroya is based in Metro Manila, National Capital Region, Philippines.

What companies has Gerald Berroya worked for?

Gerald Berroya has worked for Multiplymii, Thread Jungle, Integrity Staffing Solutions, Omega Healthcare Management Services Private Limited, and Hgs - Hinduja Global Solutions.

How can I contact Gerald Berroya?

You can use AeroLeads to view verified contact signals for Gerald Berroya, including work email, phone, and LinkedIn data when available.

What schools did Gerald Berroya attend?

Gerald Berroya holds Bachelor Of Science (B.S.), Nursing Science from Central Colleges Of The Philippines.

What skills is Gerald Berroya known for?

Gerald Berroya is listed with skills including Excellent Oral And Written Communication Skills In English, Interviews, Applicant Tracking Systems, Recruiting, Technical Recruiting, Sourcing, Talent Acquisition, and Performance Management.

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