Faced with a traditional business and limited marketing budget, our management team focused on customer experience to grow the company. By engaging, listening to and communicating with our customers we have been able to expand our retail locations, increase staff teams and successfully grow revenues. We send our product globally via online sales and have continued to deliver growth year on year at a time when niche retailing has been challenging. This has been achieved by being customer… Show more Faced with a traditional business and limited marketing budget, our management team focused on customer experience to grow the company. By engaging, listening to and communicating with our customers we have been able to expand our retail locations, increase staff teams and successfully grow revenues. We send our product globally via online sales and have continued to deliver growth year on year at a time when niche retailing has been challenging. This has been achieved by being customer focused.www.macgregorandmacduff.co.uk Show less

Opinurate’s customer experience software enables brands to easily capture multi-channel customer feedback and ensure that the customer’s voice is heard from boardroom to shop floor with crystal clear, actionable and financially-relevant reporting.Our software helps brands to improve:*Customer loyalty, retention and word-of-mouth referrals*Strategic decision-making, KPI setting and business processes*Competitive position based on real time insight*Net Promoter Score… Show more Opinurate’s customer experience software enables brands to easily capture multi-channel customer feedback and ensure that the customer’s voice is heard from boardroom to shop floor with crystal clear, actionable and financially-relevant reporting.Our software helps brands to improve:*Customer loyalty, retention and word-of-mouth referrals*Strategic decision-making, KPI setting and business processes*Competitive position based on real time insight*Net Promoter Score, Customer Satisfaction and Share of Wallet*Training, employee satisfaction and engagement Show less

Responsible for maintaining and improving the key skill of customer service which is fundamental in the hospitality industry. This meant a keen focus on excellent customer experience and customer retention which required motivated, knowledgeable and engaged staff teams.