Gerald Chan Email & Phone Number

Sydney, Nsw, Au

Australia

HOYA Lens Australia makes and supplies ophthalmic lenses to Opticians located within Australia and New Zealand. Manufacturing a wide range of lenses in single vision, multi-focal and bi-focal designs. A commitment to providing excellent high-quality products and customer service to the Optometry Industry.

Sydney, Australia

As a committee member, my role is to assist the organisation to oversee, review and make recommendations to enhance the integrity and effectiveness of the Clinic Governance practices, systems, and internal controls. To monitor the process of compliance with laws, regulations and Westfund's policies and procedures.

Sydney, Australia

Provided a comprehensive audit of business and retail operations, providing recommendations to enhance operational effectiveness and meet industry benchmarks. The scope was to review diagnostic equipment, analysis procurement process, audit branding and signage, pricing, and marketing strategies. Derive a competitive strategic plan to ensure growth and sustainability.

Australia

This project was to drive the successful integration of Marchon and 3rd party provider. Supporting the customer Service function and team in solving immediate challenges created by the transition. Driving the development of improving the process in all facets of the lens ordering process and fulfillment of orders.

Sydney, Australia

A member of the Executive Management team, led a team of five direct and 80 indirect reports across five sites in South Australia, Victoria and New South Wales. Expertly managed operations, and spearheaded national expansion of Teacher Health Centre’s, which spanned strategic direction, operational projects, business plans and budgets across diverse health discipline channels. CONTRIBUTIONS & HIGHLIGHTS SNAPSHOT: 🔶 Executed growth opportunities to bolster revenue, and established annual budgets and business plans. 🔷 Built a culture of collaboration and service excellence, and grew business from $500K to $16M revenue with 93% customer retention.🔶 Initiated and implemented strategic pillars to Health Services to drive alignment with organisational objectives.◼️ Presented a business case for national expansion of Teachers Health Fund Health Centres; and a philanthropy business case to introduce ‘Teachers Health Foundation’.🔶 Implemented Physiotherapy, Chiropractic and Remedial Massage services in Health Centres; and purchased property and expanded Newcastle business to include Dental services.🔷 Established market position and ensured business serviced middle market segment rather than budget or niche sectors, which strengthened customer service and retention. ◼️ Devised and project managed an online appointment initiative to enable straight through processing, which provided direct access for customers (24/7/365) to Dental and Optical appointment books.🔶 Created and facilitated workshops for leaders within the business unit, and designed Learning & Innovation facilities to build capability and improve staff performance.🏆 Recipient of ‘Special Recognition’ Award, 2017 for the development and implementation of Learning & Innovation facilities.

Sydney, Australia

Promoted to build a foundation for operational success, and position the business for growth and transformation, which included a national presence for Teachers Health, the acquisition of existing businesses and greenfield expansions. Reported to CEO and led a team of 22 direct and indirect reports across three sites. CONTRIBUTIONS & HIGHLIGHTS SNAPSHOT: 🔷 Established people, customer and financial processes to support a transformational change program.◼️ Developed strategy, plans and processes to achieve growth and retention goals.🔶 Implemented initiatives to align activity with organisational objectives; and chaired meetings and workshops to establish and garner support for new concepts and ideas.🔷 Introduced formal leadership training and development framework, which resulted in an engaged, proactive, high performing team. ◼️ Led refurbishment of Optometry and Health Fund’s enquiry counter; established a dental business in Surry Hills, and optometry business in the Newcastle/Hunter region, partnering with Teachers Mutual Bank.

Sydney, Australia

Appointed as a qualified Optical Dispenser to help organise a thriving business selling and dispensing prescription eyewear across two locations, establish frontline processes, and manage retail and workshop operations. CONTRIBUTIONS & HIGHLIGHTS SNAPSHOT: 🔷 Implemented retail initiatives, engaged team and drove operational, sales and service excellence, exceeding growth targets. 🔶 Established the organisation’s first optical e-commerce store, which captured more revenue.◼️ Initiated and implemented objectives, projects, programs, and strategies that built brand awareness, broadened revenue stream and met growth targets.

Sydney, Australia

Contracted to Teachers Eyecare to manage day-to-day operations of their Optometry practices. Recruited, led and coached staff and project managed a practice relocation from Bathurst to Day Street, Sydney.

Sydney, Australia

Managed all facets of customer service, the sale and dispensing of prescription eyewear, and laboratory functions, which included the production of prescription lenses.

Applied Clinical Governance

Introduction to clinical governance The role of quality and safety in healthcare Credentialing and professional development in clinical.

Strategic Thinking, Business Administration And Management, General

Learning Outcomes • Implement a range of strategy tools and frameworks to improve strategic thinking • Understand the drivers that create.

Certificate, Governance And Risk Management

The Certificate provided essential insights in Governance and Risk Mangement responsibilities: - Meeting ASIC Requirements - Meeting.

Brand Management Essentials, Marketing/Marketing Management, General

Foundation Of General Management, Business Administration And Management, General

Diploma Of Management And Leadership, Business Administration And Management, General

Advance Certificate Of Optical Dispensing

Associate Diploma Of Engineering (Survey Drafting)

Master Of Business Administration - Mba, Business Administration And Management, General

Currently on a pathway to a postgraduate qualification. Building on my body of experience, knowledge and skills in key management.