Senior Client Services Manager
Current• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods• Provides leadership, guidance and direction to team members in the absence of the director• Manage escalated issues and provide direction.• Collaborate with peers to establish best practices• Analyze team statistics and prepare reports for the Director• Evaluate associates on performance and complete annual performance appraisals.• Work in collaboration with associate to establish Individual Development Plans.• Develop and administer corrective action and performance improvement plans.• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
