Gerald Johnson Email & Phone Number

Greater Atlanta Area

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Provides leadership, guidance and direction to team members in the absence of the director
• Manage escalated issues and provide direction.

Alpharetta, Georgia

In this role I leverage project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

I provide stellar service to an assigned book of clients through the total ownership and timely resolution, day-to-day interaction, maintenance of specific documentation, implementation of small scale client projects, participation in the product release management activities, proactive communication of product release information that benefits or impacts.

GA Home Office

Roles and Responsibilities: Coordinate local campus activitiesPartner with other regional activitiesPromotes awareness of the resource group virtuallyMaintains communication between the site and the BRG Leadership team. Attends the Bi-Monthly Leadership Meetings (at least one per month) to provide campus event updates and represent your site Actively.

Greater Atlanta Area

Service Support Specialist assist the Client Support Specialist, and Management with technical client payroll issues. Assist with rollouts, be a back up to management in their absence. A Service Support Specialist acts as a supervisor of client services.

Works with team members to respond to client inquiries regarding payroll and HR products, assists with client product knowledge development, and ensures that client is utilizing the appropriate processing procedures. Maintains effective ADP/client communication and ensures client satisfaction, receives technical assistance from the Technical Support.

Bachelors, Business Managment - Management

Activities and Societies: Graduated - Summa cum laude

Project Management Certificate

Associate Of Arts (Aa), Business Computer Programming

Activities and Societies: Dean's List National Honor Society