Gerald Johnson Email and Phone Number
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Gerald Johnson personal email
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A talented business professional; leader; critical thinker with a proven record of accomplishment in planning and leading in the support of business goals and objectives. I bring over 15 years of client relations background experience where I am currently working in the field of HR/Payroll, Tax, and Benefit Administration.Areas of ExpertiseCustomer Service Management, Payroll Administration, Human Resource, Benefits Administration, Mentoring & Coaching, Team building and Training, Front End Supervision, Time Management, Strategic Project Management, Critical Thinking, Process Planning, Associate Engagement, Activities Planning, Retail Supervision.Specialties: ADP PC Payroll for Windows, ADP Workforce Now, ADP Payexpert, ADP Reportwriter and Reportsmith, Microsoft Application Office Suite, IEX Totalview Workstation, Avaya Applications: CMS Supervisor and IP Agent, and Data Exchange.
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Senior Client Services ManagerAdp Nov 2016 - PresentGreater Atlanta Area• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods• Provides leadership, guidance and direction to team members in the absence of the director• Manage escalated issues and provide direction.• Collaborate with peers to establish best practices• Analyze team statistics and prepare reports for the Director• Evaluate associates on performance and complete annual performance appraisals.• Work in collaboration with associate to establish Individual Development Plans.• Develop and administer corrective action and performance improvement plans.• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units -
Team Leader, Client ServicesAdp Jul 2014 - Nov 2016Alpharetta, GeorgiaIn this role I leverage project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.
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Sr. Hcm Service ConsultantAdp Jul 2013 - Jul 2014I provide stellar service to an assigned book of clients through the total ownership and timely resolution, day-to-day interaction, maintenance of specific documentation, implementation of small scale client projects, participation in the product release management activities, proactive communication of product release information that benefits or impacts the client, and the advocacy of client issues and suggestions as input to the product roadmaps.
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Cultivate Virtual Campus CoordinatorAutomatic Data Processing Jan 2009 - 2014Ga Home OfficeRoles and Responsibilities: Coordinate local campus activitiesPartner with other regional activitiesPromotes awareness of the resource group virtuallyMaintains communication between the site and the BRG Leadership team. Attends the Bi-Monthly Leadership Meetings (at least one per month) to provide campus event updates and represent your site Actively participate in promoting the BRG through communication to site members on site specific events or BRG informationHelp plan and brainstorm ideas for events, presentations, meet & greets, training, recognition, etc and promote
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Senior Service Support SpecialistAdp May 2008 - Jul 2013Greater Atlanta AreaService Support Specialist assist the Client Support Specialist, and Management with technical client payroll issues. Assist with rollouts, be a back up to management in their absence. A Service Support Specialist acts as a supervisor of client services.
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Senior Client Account SpecialistAdp Feb 2004 - May 2008Works with team members to respond to client inquiries regarding payroll and HR products, assists with client product knowledge development, and ensures that client is utilizing the appropriate processing procedures. Maintains effective ADP/client communication and ensures client satisfaction, receives technical assistance from the Technical Support Specialist with complex issues.
Gerald Johnson Skills
Gerald Johnson Education Details
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Strayer UniversityBusiness Managment - Management -
Project Management Certificate -
Business Computer Programming
Frequently Asked Questions about Gerald Johnson
What company does Gerald Johnson work for?
Gerald Johnson works for Adp
What is Gerald Johnson's role at the current company?
Gerald Johnson's current role is Human Capital Leader | Customer Success Champion | Talent & Team Builder | Creator & Pioneer | Strategic Partner.
What is Gerald Johnson's email address?
Gerald Johnson's email address is ge****@****adp.com
What is Gerald Johnson's direct phone number?
Gerald Johnson's direct phone number is +180022*****
What schools did Gerald Johnson attend?
Gerald Johnson attended Strayer University, Villanova University, Cincinnati State Technical And Community College.
What are some of Gerald Johnson's interests?
Gerald Johnson has interest in Social Services, Children, Project Management, Environment, Human Resources, Payroll Administration, Graphic Arts, Arts And Culture.
What skills is Gerald Johnson known for?
Gerald Johnson has skills like Benefits Administration, Adp Payroll, Payroll, Human Resources, Training, Personnel Management, Coaching, Team Building, Management, Hris, Project Management, Time And Attendance.
Who are Gerald Johnson's colleagues?
Gerald Johnson's colleagues are Austin Gabriel, Aya Amr, Brenda Gregory, Basile Leleu, Gigi Mahley, Wes Mckeever, Thabsheer Thabshi.
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Gerald Johnson
Fairfield, Oh5ibm.com, illuminationworksllc.com, cinci.rr.com, us.ibm, google.com -
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Gerald Johnson
Enabling Solutions For Enterprise And Cloud Markets | Celestica Black Employee Network Erg LeadCharlotte Metro1celestica.com
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