As the eCommerce Web team Product Owner, my responsibilities include:~ I participate in sprint planning, daily standups, and other scrum ceremonies to ensure that the team is aligned and progressing towards the sprint goals. That involves defining and prioritizing the product backlog based on customer needs, stakeholder feedback, and overall project goals.~ I work closely with my development team to ensure that items from the product backlog are delivered on time and meet specific quality standards. I collaborate with the development team to define user stories, acceptance criteria, and product features. ~ I have the ability to communicate effectively with our stakeholders, customers, and team members to ensure that everyone is aligned on the project and product vision, goals, and progress. My communication style allows me to continuously monitor and analyze customer feedback, market trends, and industry best practices to identify opportunities for product improvements.~ I enable my team and I to contribute to the overall strategy and roadmap of the product, including Palmetto GBA's long-term vision and short-term goals. This is done by making trade-off decisions when necessary to ensure that the products my team releases meet the product business objectives and customer needs.Notable Achievements:~ Implementation of Avaya Oceana Chat (2/2023) - New chat application for all Palmetto GBA externally facing websites~ Division 34 Team of the 4th Quarter (2022), Division 34 Team of the Year (2022): ETPOE Project Team~ Implementation of AddSearch Search Engine (9/2022) - New search engine for all Palmetto GBA externally facing websites~ Division 34 Team of the 2nd Quarter (2022): Website Event Calendar Update Team

As the IT Project Manager and Systems Support Analyst for the CSSC Operations (CSSC) and Third-Party Administrator (TPA) contracts I had the following responsibilities:~ I provided first level technical support to the CSSC and TPA teams for various website and web-based applications. I ensured system security and integrity by implementing security protocols, monitoring system logs, and identifying potential security vulnerabilities. I conducted system upgrades and maintenance tasks, such as patching and backup management.~ I maintained accurate records of technical issues, resolutions, and system configurations using SharePoint. This allowed for more efficient collaboration between myself and my customers and assisted my customer with generating monthly reports for all website updates.~ I collaborated with other teams within our department to resolve complex technical issues or implement upgrades or new web-based applications.~ I developed and implemented technical documentation, standard support operating procedures, and knowledgebase articles to improve efficiency of the technical support process. This allowed me to provide a very efficient response time to all customer-based inquiries.Notable Achievements:~ The CSSC Operations contract received a 5-Star rating from the Centers for Medicare & Medicaid Services (CMS) while in my position.~ The Third-Party Administrator contract received a 5-Star rating from the Centers for Medicare & Medicaid Services (CMS) while in my position.

As Webport Administrator (aka Webport.Admin) my responsibilities included the following:~ I managed and maintained the company's Intranet website, ensuring its availability, security, and functionality. I assisted with developing and implementing Intranet policies and procedures, including user access controls, content standards, and publishing workflows.~ I created and edited Intranet content using various web development tools and content management systems. I collaborated with various divisions and departments throughout our organization to identify Intranet content needs and ensure that the Intranet meet their requirements.~ I conducted user research and usability testing to evaluate the effectiveness and usability of the Intranet website along with its associated web applications. I troubleshot technical issues related to the Intranet website, including server, network, and software issues.~ I identified and implemented opportunities to improve the Intranet website and its corresponding web applications, such as introducing new features or redesigning the user interface.~ I provided training and support to Intranet user and content contributors, ensuring that they understood the Intranet policies and procedures and can use the Intranet tools effectively. This was highly important for our upper-level management and their support staff. ~ I maintained accurate records of Intranet content, user access requests, and technical issues in order to identify trends and opportunities for improvement.

2012 Boys Challenge Blue & 2012 Boys Classic Blue Head Coach2012 Boys Premier 2 Head Coach (Lexington Academy Cup Champions, SCUFC St. Patrick's Day Cup Finalists)05/06 Boys Challenge Black Head Coach04/05 Boys Classic Head Coach (Finalists in James Island Cup: U19 Boys First Division)

Assist in the coordination and supervision of the Cardinal Newman soccer program and its Varsity team with a primary focus on the Reserve players. Promote an appreciation of physical fitness, teamwork, and sportsmanship. Assist in the design of a training program and game program. Assist in the organization and supervision of the coaching staff to assure that the program is properly implemented.

I provide IT Support and Business Support services. This includes Web Design & Development, Web Hosting, Domain Name Management, PC Services, Consulting, Education, Graphic Design, Internet Research and many other services. Check me out at www.gqellc.com.

Coerver Carolinas Elite Coach in the Northeast Columbia and Blythewood areas. I work with U12 Boys on helping to improve their overall technical and tactical understanding of soccer. We have eight coaching points that we work to improve their understanding in order to develop the most well balanced, technical, and invested soccer players in today's wonderful game.

Assist in the coordination and supervision of the Spring Valley soccer program and its teams. Promote an appreciation of physical fitness, teamwork, and sportsmanship. Assist in the design of a training program and game program. Assist in the organization and supervision of the coaching staff to assure that the program is properly implemented.

I am an Assistant Soccer Coach for the Men's Varsity and Junior Varsity teams.Quote: "Coaches should not be measured by the number of games they win but by the number of winners they create. I want to develop grounded, well-rounded young men that are eager to succeed in life and give back to their community."Accolades:2019 Region 3 Champions (Undefeated Regular Season, 10-0)2019 Yellow Jacket JV End of Season Soccer ClassicJV Boys Black Division - EPL Champions

As a Help Desk Analyst at the Technology Support Center some of my responsibilities included the following:~ I provided first-level technical support to end-users via phone and email. During those customer interactions I troubleshot and resolved technical issues related to hardware, software, and network connectivity for the entire BlueCross BlueShield of SC organization.~ I logged and tracked technical issues in the TSC's web-based help desk ticketing system, ensuring that issues were resolved within an agreed-upon service level agreements (SLAs). If I was unable to resolve any issues, I would escalate them to higher-level support teams when necessary.~ I provided training and support to end-users on how to use various software and hardware systems. I created and maintained technical documentation, knowledgeable articles, and standard operating procedures.~ I maintained accurate records of technical issues, resolutions, and system configurations. When necessary, I participated in the development and testing of new systems, software upgrades, and patches.~ When necessary, I worked on the 2nd (CIM) and 3rd (PROACT) level teams to participate in the management of after-hours support, collaborating between customers and assigned groups, and technicians to find suitable resolutions to reported issues and outages.

My main role as a Database Manager was to keep track of all of the contributions received by South Carolina State University's Educational Foundation. I used FileMaker Pro to create a custom made database and used that information to generate a variety of reports. I provided that information directly to the Vice President of Institutional Advancement allowing them to report the information to the President and Board of Trustees. During special times of the year I would help create and assist with the presentation of PowerPoint presentations that represented the amount of money received by the school for that fiscal year. This aspect of my job allowed me to interact directly with the Board of Trustees and helped me to become comfortable during presentations with lots of people. Lastly, I assisted with most technical related issues within my department.