Hart Insurance Group INC. is a dynamic and client-focused independent brokerage dedicated to providing personalized insurance solutions to individuals and businesses. As an independent broker, we represent multiple reputable insurance carriers, enabling us to offer a diverse range of products and tailor-made coverage options to meet the unique needs of our clients. Our commitment to excellence, integrity, and customer satisfaction sets us apart, making us a trusted partner in protecting what matters most.

* Make accounts receivable adjustments to clear erroneous charges to dealer accounts and refund any credit balance due the account. Adjust parts account credit lines when needed to accommodate dealers purchase level.*Advise dealers on questions regarding miscellaneous charges, and other items appearing on the monthly statement for which Yamaha does not create any invoice.* Adjust parts account credit lines when needed to accommodate dealers purchase level.* Review credit applications, financial statements and references for prospective new dealers. * Interface daily with GE Capital and internal sales team regarding problem accounts and the collection of past due parts, sold and unpaid units, unpaid disputed balances and cancelled account balance. * Review refund reports for profit reserve, dealer bonus, and month-end credit balances. Make necessary change in the system to prevent credit from being refunded in the case of delinquent or problem dealer.* Coordinate repossessions with Logistics, GE Capital and the dealer in cases where dealer is delinquent and unable to make payment.* Verifies validity of account discrepancies by obtaining and investigating information from sales, parts departments, and customers.* Keep sales force advised of present and potential past due, or credit hold situations.

• Reviews and analyzes computer printouts and performance indicators to locate SQL using SAS code problems.• Maintain the Teradata database, update and upgrade it from time to time and ensure safe storage of data• Leverage tools like SQL, Hyperion (Brio), Excel, HTML, PDF to drive efficient analytics and reporting and performing data extraction from SAS with very large text files• Research, implement and document code changes to improve the current data accuracy as well as establish processes to check for compliance on an ongoing basis.

Major: Mathematics Minor: Applied Statistics and Data Analysis

• Promoted to assistant manager position to recruit, train and supervise customer service and collection representatives.• Oversaw daily operations, processing of sales contracts, dealer’s account resolution, and all dealers’ billing and invoicing.• Worked on aged DQ and key accounts to maintain a consistent level of performance as it relates to the branch’s delinquency and write-off tolerances.• Presented agreed judgments and forbearance for delinquent dealers; filed suit through the magistrate court system against delinquent dealers for insufficient funds.

• Oversaw 6 collection representatives reviewing and collecting on consumer’s auto loans.• Reviewed approved loans prior to closing to determine what additional information may be needed to improve our ability to collect on the loan.• Negotiated re-payments & restructured loan repayments• Initiated repossession on past due accounts where delinquency has not been resolved.

3rd party collection