Gerald Henderson Email & Phone Number

Dallas, Tx, Us

Strategically managed over 300+ accounts valued at over $52M. Responsible for counseling borrowers on the best way to bring their loans to a current state through education of resolution alternatives. Collected an average of 98% of debts on all accounts. Determined early identification of loss mitigation and credit counseling referrals in an effort to help the borrower avoid any foreclosure action and to minimized risk exposure to the company. Managed customer contact on an average of 150 inbound and outbound calls to service low risk and/or pre-foreclosure accounts. Maintained inbound call service levels and increased borrower contact through outbound attempts. Determined customer’s capacity and willingness to pay loan. Educated customers on resolution alternatives, offered optimal solutions and completed a thorough review of each customer’s financial hardship.

Provided direct patient care under the supervision of a registered nurse. Ensured a safe and therapeutic living environment. Expertly managed and assisted with crisis intervention. Planned and executed daily activities. Assisted with registering patients; prepared and submitted vital signs and behavioral reports. Oversaw and ensured the safety of high-risk patients.

Manufactured and assembled harnesses and wired structural assemblies for Boeing Commercial Airplanes, Boeing Integrated Defense Systems, and Bell Helicopter. Communicated as required to receive and understand work assignments. Performed complex aircraft inspections, repairs, modifications, and error-free, with minimal supervision. Ensured that all work accomplished met quality standards and specifications. Received the “Monthly Quality Award” for nearly 1 year. Coordinated with the Inspection Department to ensure compliance with internal and FAA inspection and documentation requirements. Properly identified customer property and equipment. Stored aircraft components and other customer property securely and safely.

Responsible for the overall sales and merchandise maintenance. Maintained the department according to company merchandising standards and store operations policies. Developed and implemented a strategy that maximized weekly sales. Ensured that all merchandising and operational activities took place on a consistent basis. Made recommendations to the Sales Manager to improve and enhance company merchandise and operational policies and procedures. Provided and ensured quick, responsive, friendly customer service. Successfully operated, demonstrated and explained merchandise in assigned area. Trained employees on sales tactics and strategies.

Certification, Spanish Language Media Sales

Ba, Radio,Television, And Film

Activities and Societies: Director of Representative of The Coalition of Black Organization at the University of North Texas Director.