Gerald Hernandez Email & Phone Number

Cabuyao, Ph

*Execute and run processes around job profile submission, one time or mass retrieval, and audit support. Adheres to the data quality standards and delivers against defined SLAs.*Participate in the roll-in of the Job Profile Management service in the entire medicine community as per the planned roadmap. Ensuring high quality service and day one readiness for every new country rolled in*Process and System Maintenance*SharePoint management such as granting access, adding libraries and sub pages.*Maintenance of existing systems (e.g automation tool update, central repository clean up, timely update for Role Specific template and authorized requester masterfile, LOS & MyServices items)*Submission of quarterly data read-out to all the live functions and countries*Regular monthly reporting of employee new hires, termination and job changes of the live functions/countries*Reviews Role Specific templates

Philippines

*Check global offer letters for accuracy, or create offer letters using appropriate line of business template*Notify recruiter that the letter is ready to be delivered to the hire, or that letter needs to be reviewed*Check candidate’s rehire eligibility status*Create projects, train new hires*Collaborates with Recruiters, Associates and Hiring Managers

Philippines

*Supporting team members with answering more complexqueries and escalations*Validating documents against our client policies.*Managing candidates’ onboarding, pre-employment screening and contract creation/extension process.*Preparing weekly, monthly and quarterly reports*Update and post jobs, manages requisition and dispositioncandidates*Perform adhoc tasks, create projects, access provisioning*Peer reviews all email communications and offers

National Capital Region, Philippines

*Review applicants that apply to the client’s ATS for specified positions and use Boolean search logic to identify those that meet the qualifications of the role*Create a short list of candidates and present to Recruitment Managers*Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role*Assist with the interview scheduling process where necessary*Conduct HR Interviews, facilitate assessment, and update ATS as soon as possible

Taguig, National Capital Region, Philippines

*Support and capture all pertinent information from customers about their claims*Conduct research and provide updates on status of new and existing claims*Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim*Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment*Receive direction from team lead and escalate questions and issues to more experienced roles*Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Muntinlupa City, National Capital Region, Philippines

*Respond to tasks in a timely and professional manner*Perform task requirement or have these assigned to the correct fulfillment agents*Manage and ensure that tasks are fulfilled with the high-quality delivery and in a timely manner*Ensure that all tasks assigned would be handled within the day*Monitor vendor service completion

Muntinlupa City, National Capital Region, Philippines

*Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty*May mentor or give direction to junior team members and provide training on best practices*May assist management in ensuring performance goals are met*Assists the Customer Service Representative (CSR) with difficult/fraud cases*Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiriesEXTENDED ROLE: MISSION AMBASSADOR*Create projects for new hires, internal employees related to the Mission and Vision of the company*Act as ambassador for the company and assist and organize events, environmental projects, and etc.*Assist recruitment in new hire talks, benefits discussion, new hire trainings, job caravans and job fairs

Muntinlupa City, National Capital Region, Philippines

*Customer Service for American consumer credit and debit card customers*Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution*Attentively service the customer’s needs and concerns; demonstrate empathy while improving opportunity to establish rapport with the customer.*Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or sales*Ability to utilize tools and resources appropriately to efficiently resolve customer inquiriesEXTENDED ROLE: Sourcing - External Marketing*Assist recruitment/sourcing team with external marketing and accomplish recruitment demands*Conduct first level interviews to gauge candidate skills and experience and endorse them to the account managers*Join job caravans and job fairs to source external candidates

Taguig, National Capital Region, Philippines

*Being able to handle customer interactions from different customer service channels such as calls, emails, chat, social media, and any other potential channels*Being able to thoroughly understand customer’s concerns and being able to gather information, assess and fulfill customers’ needs efficiently*Being able to make sound decisions in finding the balance between internal and external policies that will benefit or impact customers*Being able to continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.

Bachelor'S Degree, Tourism And Travel Services Management

Associate'S Degree, Hotel, Motel, And Restaurant Management

Bachelor'S Degree, Tourism And Travel Services Management