*Execute and run processes around job profile submission, one time or mass retrieval, and audit support. Adheres to the data quality standards and delivers against defined SLAs.*Participate in the roll-in of the Job Profile Management service in the entire medicine community as per the planned roadmap. Ensuring high quality service and day one readiness for every new country rolled in*Process and System Maintenance*SharePoint management such as granting access, adding libraries and sub pages.*Maintenance of existing systems (e.g automation tool update, central repository clean up, timely update for Role Specific template and authorized requester masterfile, LOS & MyServices items)*Submission of quarterly data read-out to all the live functions and countries*Regular monthly reporting of employee new hires, termination and job changes of the live functions/countries*Reviews Role Specific templates

*Check global offer letters for accuracy, or create offer letters using appropriate line of business template*Notify recruiter that the letter is ready to be delivered to the hire, or that letter needs to be reviewed*Check candidate’s rehire eligibility status*Create projects, train new hires*Collaborates with Recruiters, Associates and Hiring Managers

*Supporting team members with answering more complexqueries and escalations*Validating documents against our client policies.*Managing candidates’ onboarding, pre-employment screening and contract creation/extension process.*Preparing weekly, monthly and quarterly reports*Update and post jobs, manages requisition and dispositioncandidates*Perform adhoc tasks, create projects, access provisioning*Peer reviews all email communications and offers

*Review applicants that apply to the client’s ATS for specified positions and use Boolean search logic to identify those that meet the qualifications of the role*Create a short list of candidates and present to Recruitment Managers*Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role*Assist with the interview scheduling process where necessary*Conduct HR Interviews, facilitate assessment, and update ATS as soon as possible

*Support and capture all pertinent information from customers about their claims*Conduct research and provide updates on status of new and existing claims*Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim*Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment*Receive direction from team lead and escalate questions and issues to more experienced roles*Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

*Respond to tasks in a timely and professional manner*Perform task requirement or have these assigned to the correct fulfillment agents*Manage and ensure that tasks are fulfilled with the high-quality delivery and in a timely manner*Ensure that all tasks assigned would be handled within the day*Monitor vendor service completion

*Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty*May mentor or give direction to junior team members and provide training on best practices*May assist management in ensuring performance goals are met*Assists the Customer Service Representative (CSR) with difficult/fraud cases*Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiriesEXTENDED ROLE: MISSION AMBASSADOR*Create projects for new hires, internal employees related to the Mission and Vision of the company*Act as ambassador for the company and assist and organize events, environmental projects, and etc.*Assist recruitment in new hire talks, benefits discussion, new hire trainings, job caravans and job fairs

*Customer Service for American consumer credit and debit card customers*Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution*Attentively service the customer’s needs and concerns; demonstrate empathy while improving opportunity to establish rapport with the customer.*Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or sales*Ability to utilize tools and resources appropriately to efficiently resolve customer inquiriesEXTENDED ROLE: Sourcing - External Marketing*Assist recruitment/sourcing team with external marketing and accomplish recruitment demands*Conduct first level interviews to gauge candidate skills and experience and endorse them to the account managers*Join job caravans and job fairs to source external candidates

*Being able to handle customer interactions from different customer service channels such as calls, emails, chat, social media, and any other potential channels*Being able to thoroughly understand customer’s concerns and being able to gather information, assess and fulfill customers’ needs efficiently*Being able to make sound decisions in finding the balance between internal and external policies that will benefit or impact customers*Being able to continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.