Geraldine Fleury

Geraldine Fleury Email and Phone Number

Lead ISE @ Apple | Technical Expert, Biology Degree @ Apple
cupertino, california, united states
Geraldine Fleury's Location
Boston, Massachusetts, United States, United States
About Geraldine Fleury

As a Lead ISE at Apple, I apply my diverse skill set to manage team coverage, provide feedback and recognition, and enhance customer satisfaction. With a BS in Biology from UMass Boston, I have developed technical expertise and interpersonal proficiency that enable me to solve complex problems and communicate effectively. In my previous roles as a Technical Expert and Specialist, I leveraged my knowledge of Apple products and services to troubleshoot hardware and software issues, maintain a high Net Promoter Score (NPS), and train other technicians. I also gained practical skills in molecular biology techniques, cell culture, microscopy, and data analysis as a Biology Lab TA/LA. Additionally, I hold certifications in Mac and iPhone repair and CPR & AED, and I served on the Board for the Black Student Committee, demonstrating my commitment to community involvement and continuous learning. Fluent in English, Haitian Creole, and intermediate Spanish, and proficient in various technical tools and software, I am poised to contribute effectively to dynamic teams and drive positive outcomes in any professional setting. Beyond my career pursuits, I am passionate about reading, fashion, and cooking, reflecting a well-rounded and engaged approach to life.

Geraldine Fleury's Current Company Details
Apple

Apple

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Lead ISE @ Apple | Technical Expert, Biology Degree
cupertino, california, united states
Website:
apple.com
Employees:
218112
Geraldine Fleury Work Experience Details
  • Apple
    Lead Ise
    Apple Feb 2024 - Present
  • Apple
    Technical Expert
    Apple Jul 2022 - Present
    Boston, Massachusetts, United States
    Experience analyzing and solving technical problems. • Significant technical expertise on Apple products and services. • Experience solving hardware and software issues in a customer service environment. • Strong social skills and experience navigating customer service issues with empathy.
  • Apple
    Us- Specialist
    Apple Sep 2021 - Aug 2022
    Braintree, Massachusetts, United States
  • Ann Inc (Ann Taylor | Loft | Lou & Grey)
    Retail Salesperson
    Ann Inc (Ann Taylor | Loft | Lou & Grey) Jul 2019 - Aug 2022
    Wrentham, Massachusetts, United States
  • Ann Inc (Ann Taylor | Loft | Lou & Grey)
    Retail Salesperson
    Ann Inc (Ann Taylor | Loft | Lou & Grey) Jul 2019 - Aug 2022
    Wrentham, Massachusetts, United States

Geraldine Fleury Education Details

Frequently Asked Questions about Geraldine Fleury

What company does Geraldine Fleury work for?

Geraldine Fleury works for Apple

What is Geraldine Fleury's role at the current company?

Geraldine Fleury's current role is Lead ISE @ Apple | Technical Expert, Biology Degree.

What schools did Geraldine Fleury attend?

Geraldine Fleury attended University Of Massachusetts Boston, Restoration Health Institute.

Who are Geraldine Fleury's colleagues?

Geraldine Fleury's colleagues are Imani Burnett, Farman Abbasi, Feri Diantoro, Sruthi Reddy, Batha Chavhan, Ahmed. R, Tara Dolan.

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