As a Lead ISE at Apple, I apply my diverse skill set to manage team coverage, provide feedback and recognition, and enhance customer satisfaction. With a BS in Biology from UMass Boston, I have developed technical expertise and interpersonal proficiency that enable me to solve complex problems and communicate effectively. In my previous roles as a Technical Expert and Specialist, I leveraged my knowledge of Apple products and services to troubleshoot hardware and software issues, maintain a high Net Promoter Score (NPS), and train other technicians. I also gained practical skills in molecular biology techniques, cell culture, microscopy, and data analysis as a Biology Lab TA/LA. Additionally, I hold certifications in Mac and iPhone repair and CPR & AED, and I served on the Board for the Black Student Committee, demonstrating my commitment to community involvement and continuous learning. Fluent in English, Haitian Creole, and intermediate Spanish, and proficient in various technical tools and software, I am poised to contribute effectively to dynamic teams and drive positive outcomes in any professional setting. Beyond my career pursuits, I am passionate about reading, fashion, and cooking, reflecting a well-rounded and engaged approach to life.