Geraldine Gallagher Email & Phone Number

County Cork

We provide two main services into corporations, which can be bespoke depending on the clients needs and the nature of the business. The programmes are designed to support the organisations talent management model, supporting the employees through the transition phases and re-integrating them successfully back into the workplace. The two programmes are referenced below and additional information can be found in our attached brochure.1. Managing Career, Motherhood and You2. Returning to Work

As a Senior Consultant I worked on several change management projects acorss a number of client sites (Virgin Media, ESB, Central Bank, McKesson Pharmaceutical, Bord Gais)using my leadership, coaching and interpersonal skills. I was responsible for the following:• Successful delivery of the testing phases of the various projects and systems, which included a trading platform and mobile telephone service.• Provided career coaching to senior members of staff focussing on their career roadmap.• Mentored junior members of staff and offered advise on CV’s and personal branding.• Ensured a collaborative relationship was established with different teams across project and business divisions to enable successful delivery of projects.• Managed onshore and offshore teams throughout the lifecycle of the projects.

Dublin & Worthing

As an Executive Coach/Facilitator, building trust with the teams was Fundamental to the change process. I worked on a number of service innovationand behavioral change projects and was responsible for the following:• Influenced and supported teams across a number of divisions, to excel at delivering excellent customer service experience and service improvements within both the insurance and utilities sectors.• Managed the service design and transformation processes leading to behavioural change within the new business, underwriters and customer service agents. • Planned and facilitated group learning sessions with various teams (ranging in size from 24-30 people) over an intensive 8 week period to consistently improve learning and deliver quality service designed conversations.• Tracked progress of individuals and provided constructive feedback .

Waterford

As a Service Ambassador, I was the liaison between the backoffice head office staff and the front office branch staff. I utilized my project management experience to bring structure and focus to the project along with my coaching skills to challenge and support mindset shifts in the people.• Planned, co-ordinated and engaged with multiple stakeholders across BOI to work collaborately to achieve a 24 hour promise for BOI customers.• Provided onsite support to the branch staff in mobilising the customer promise using the new processes and technology.• Provided key learning insights from the pilot to support future roll out.• Provided direction and support to the project team.

Scotland

Responsibilities: • Built and managed key relationships between the development teams, test teams, environment teams and key project stakeholders including subject matter experts within the business• Developed best practice training material and delivered training to the business users and relevant project teams onshore and offshore to ensure consistency in the use of the tool and an understanding of the process for defect management.• Developed, implemented and owned the defect management process for the programme.• Communicated and prioritized defects ensuring prompt delivery of defect fixes for all phases of testing.

Edinburgh, United Kingdom

Responsibilities: • Utilised my leadership and coaching skills by galvanising the support of a team and ensuring that they felt they were able to deliver within a challenging timeframe.• Managed the relationship with other programmes within the business and co-ordinated the delivery of key dependencies.• Managed all functional test areas within the scope of FMIT datawarehouse releases and the migration of data from legacy systems to a new platform.• Managed the relationship with other programmes within the business and co-ordinated the delivery of key dependencies• Planned and managed the relationship with the onshore and offshore staff.

Amsterdam Area, Netherlands

Responsibilities: • Based in Amsterdam, I ensured the people, technology and processes were ready for the migration of corporate customers from Spain to the Netherlands on the Wholesale Integration Europe Spain Day1 programme.• Managed, planned and co-ordinated the testing, working alongside the SME’s from loans admin, treasury front office, treasury back office and finance.• Worked closely with Business Analysts on site and offshore to ensure successful transfer of products and knowledge.• Responsible for defect Management and co-ordinated defect resolution including tracking gold build requirements.

Responsibilities:• Communicated and implementing effective managerial and testing techniques, to support the testing of the Tracked+ project (which won the Gartner Global Mobility Excellence Award) to ensure deadlines were met. This enabled a successful rollout of new software to 27,000 PDA handheld devices nationwide, an increase to the existing 3,000 PDA’s.• Facilitated risk based testing workshops with the technical and business teams.• Travelled to vendor sites to establish relationships and build rapport with the relevant teams.• Organised and lead field testing of 200 users in 3 Royal Mail sites.• Conducted Interviews and mentored members of the team.

Responsibilities:• Contributed to providing a successful credit card and loan application for Barclaycard. The credit card application processed 28,000 applications per month.• Effectively communicated key messages to relevant stakeholders during the lifecycle of the agile project. • Built solid relationships with the Project manager, customer, development team and test teams and became a ‘go to’ point of contact.• Strong interpersonal skills enhanced the relationship with the customer, resulting in a proactive working relationship.• Discussed the status and progress of defects on a daily status call which reflected my positive can do attitude in meeting targets and demonstrated my leadership skills in achieving results.

• Responsible for successfully testing a P2P (person to person) payment system. It was a white label, stored value wallet service, which needed to support a number of different interfaces, for a number of different actors as well as multiple financial transaction types based on the different services available to the customer.• Scheduled all QA testing, implementing testing strategies and procedures. My main responsibility was testing TurboSWIFT to ensure it met with Swift's qualifications and conformance's standards required for Phase2.

I was responsible for successfully testing a P2P(person to person) payment system. It was a white label, stored value wallet service, which needed to support a number of different interfaces, for a number of different actors as well as multiple financial transaction types based on the different services available to the customer.

• Based in Arizona for 3 months, lead the testing of a new multimillion dollar system, which used a customized MS-CRM application to replace many of the existing legacy systems within the Prudential Real Estate and Relocation Services Company.• Mentored new members on the AOS systems.• Ensured successful transition of a project from the US to Ireland on the DAP Outputs team.

County Dublin, Ireland

Responsibilities:• Developed and tested the interstandard gateway, which allowed routing of messages between PDC (2G) and IMT-2000 (3G) networks in Japan.• Installed and tested the product on customer site in Japan.

Responsibilities:• Resolved bugs in the production system through system investigation, analysis and coding.

Genos Emotional Intelligence Practitioner, Leadership

Certificate In Career Coaching, Coaching

Certificate In Group Coaching & Team Facilitation

Education record

Nlp Practitioner, Nlp Practitioner Programme

Executive And Life Coaching Diploma - Positive Success Group

Accredited by the LBCAI FETAC Level 6 Component Certificate

Computer Science