Geraldine Navarrette Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona Area, Spain

Collaborate closely with the marketing consultant to help optimize and improve website usability, funnels, campaigns and create new online programs. Improve business systems and streamline workflow processes. Overseeing broadcasting communications to our 250k email subscriber list and managing our VIP referral partner relationships (including: FMTV, Mark Hyman, Dr. Christiane Northrup)

Barcelona Area, Spain

As the Rockwood Group company began to expand so did my role, after one year serving as the lead Customer Service Administrator I was promoted to Web Production Manager. As part of the core Gabriel Method team I helped create products & online programs that were customized to fulfill customer's needs & demands. I directly managed & collaborated with the front-end developers where we took ideas from ideation, creation, & development stages & into execution. During my time there we were able to create a total of 25+ physical products & 18+ online membership programs (prices ranging from $20- $499+)RESPONSIBILITIES-----------------------------· Created & refined systems for web production & development to ensure site, user experience & back-end management was fast, simple & efficient for all· Defined & maintained project timelines & promotional schedules to ensure program & product development tasks moved forward to exceed deadline expectations· Actively tested, documented & tracked results of our sales pages, funnels, cart pages, order forms in order to make the checkout & online browsing process as smooth & as 'glitch-free' as possible across platforms. · Planned & created funnels, post opt-in & post purchase actions, tags & campaigns via the Infusion Soft CRM platform· Presented regular reports on progress & status of all projects & product development cycle deliverables· Liaised with the customer service team, analytics & advertising team providing feedback to help creating new marketing strategies to optimize user experienceSTANDOUT SUCCESS---------------------------------· One of the team leads in the development of what has now become ongoing annual online event summits for The Gabriel Method. Which contributed to the increase in brand exposure - attracting over 40K subscribers, increased opt-ins rates of over 40% & improved conversion rates ranging between 5-7%

Barcelona Area, Spain

In July 2011 I stepped in as the primary Customer Service Administrator for The Gabriel Method - a mind-body health & wellness e-commerce business under the management of The Rockwood Group. A start-up international health & wellness company known for their yoga teacher training courses & studios (YOGABODY). My role consisted of handling & managing the day-to-day tasks, projects & supervising the customer service agent for the Latin American market. Optimized all aspects of customer experience, managed & handled direct customer inquiries through to closure. Coordinated all aspects of consumer experience to ensure our customer satisfaction standards were met consistently.RESPONSIBILITIES----------------------------· Dealt directly with customers by telephone, online chat, & email (closed 200+ tickets daily)· Promptly resolved customer inquiries & complaints - came up with creative "make good" solutions to ensure 100% customer satisfaction· Provided pricing, delivery information & processed orders for clients, online vendors & affiliates· Ensured shopping cart front-end was up to date with the most attractive 'related product' offerings · Managed product inventory by providing weekly reports & replenishing stock when need be· Processed orders, supervised product delivery tracking & payment tracking· Managed customer accounts using CRM software: Aweber & Infusion Soft· Provided customer support during live online webinars, online support forum, monthly call-in sessions with Jon Gabriel & comment moderation within our Gabriel Method private membership area STAND OUT SUCCESS-------------------------------------· Through my customer service expertise & "all hands on deck" approach I became the primary project lead in creating the very first continuity membership program that is known as The Gabriel Method Support Group (started at 200 members & within a year grew to over 1k members a month)

Barcelona Area, Spain

After earning my TEFL (Teach English as a Foreign Language) certification in Oct. 2009. I became a freelance business english teacher, where I offered English courses/classes for clients in the marketing, finance, accounting & sales business sector.· Created lesson plans that covered grammatical, lexical, & conversational elements of the English language specific to the client's business niche· Delivered instruction on topics such as the principles of marketing, business operations, management & public speaking· Provided group & individualized courses to help prepare client's for their business proposals & project presentations STANDOUT SUCCESS-------------------------------· Helped one of my clients close a large business deal through the customized business proposal/presentation course I prepared especially for this client.

Los Angeles, Ca

Was the direct intern for Lara Shriftman, Co-Founder of Harrison & Shriftman a public relations, marketing & event agency for high-profile luxury brands such as W Hotels, Jimmy Choo & Grey Goose. Worked directly with Laura on a one on one basis while also collaborating closely with her personal assistant to provide administrative support.RESPONSIBILITIES----------------------------· Created press cover sheets for clients such as Blackberry, Crumbs Bake Shop, & Grey Goose· Assembled event invitations, handled send outs, & performed follow-up calls to create an RSVP master list for press parties· Created event re-cap book for celebrity client Gigi Levangie Grazer’s Queen Takes King book tour· Implemented SEO elements to help maximize total web traffic & boost ranking for Lara's personal web page · Edited articles & content for Lara's personal blog & her guest contributor blogs· Updated & maintained contact list of editors, publicity agency clients, & personalitiesSTAND OUT SUCCESS-------------------------------------· Gained an incredible amount of knowledge & exposure to the many facets that help make a PR agency run successfully. Not only did I see a huge improvement in my communication skills but I also developed a more solutions oriented approach when handling unexpected crises.

Sherman Oaks, Ca

As part of the concierge team my role was to provide excellent customer service to our Westfield shoppers & visitors. Additionally provided support to the customer service & promotions manager by reporting customer feedback, retailer feedback & help execute in-house promotions & events.RESPONSIBILITIES-------------------------------------· Maintained the upkeep of the concierge desk· Actively promoted the center's products, services & events· Assisted customers with the mobility & accessibility to the center to ensure a pleasant shopping experience· Supported & maintained a professional relationship with up to 130 retailers · Assisted visitors by providing additional tourist information & went the extra mile to meet their special requests· Collaborated with the Customer Service & Promotions Manager to coordinate events, promotions & special offers at Westfield Fashion SquareSTAND OUT SUCCESSES-------------------------------------· During my time as a concierge at Westfield Fashion Square I was part of the team that contributed to an 81% increase in gift card sales· Concierge team ranked #1 in Operational of Excellence in the Los Angeles region.

Master Certificate: Digital Marketing, Digital Marketing

B.A, Communication Studies, Honors

Activities and Societies: Lambda Pi Eta: The National Communication Association Honor Society and CSUN Communication Association