Geraldine Norman Email & Phone Number

Fort Wayne, Indiana

Assist customers and representatives with service and parts orders, quotes, and RGA’s. Work with Service Technicians and Service Managers to prepare Service orders, dispatch Service Technicians, coordinate return goods and complete service orders for invoicing.

Fort Wayne, Indiana Area

Contracted six month assignment to Shared Services. Worked collections for hospitals systems.

Fort Wayne, Indiana Area

Establish working relationships with dealers and suppliers to provide the highest level of customer satisfaction with the Brunswick Harris & Cypress Cay brands.Coordinating administrative tasks for key programs, including Return Material Authorization and Warranty Recovery - exceeding metrics by 8% and surpassing the stated annual reimbursement dollars.

Fort Wayne, Indiana Area

Contracted to AETNA call center- Acting as primary point of contact for customer service inquiries and problems via telephone, internet and written correspondence - Demonstrate professionalism while maintaining accuracy and production standards- Utilizing oral and written communication skills when responding to customer service inquiries- Focusing on an.

Fort Wayne Indiana Area

- Acting as primary point of contact and liaison for both internal and external customers and departments- Taking the initiative to respond, resolve, and follow up regarding customer service issues in a timely manner- Utilize J.D. Edwards software to maintain and track inquires and quotations, sales and purchase orders- Coordination of administrative tasks.

Fort Wayne, Indiana Area

- Exhibit professionalism when communicating through written and/or direct phone contact.- Coordination of both customer and vendor accounts- Creation and coordination of a production schedule, including preparation of shop work orders, specifications, and final inspection reports- Coordinate directly with various departmental managers to ensure optimal.

Fort Wayne, Indiana Area

- Establishing an import/export business providing spare and class 1 wear parts- Development and maintenance of relationships with potential new customer base and suppliers- Negotiation of purchase costs, payment terms with suppliers; and negotiation of selling price and payment terms with customers- Development and implementation of effective policies for.