Geraldine Norman Email & Phone Number

Fort Wayne, Indiana

Assist customers and representatives with service and parts orders, quotes, and RGA’s. Work with Service Technicians and Service Managers to prepare Service orders, dispatch Service Technicians, coordinate return goods and complete service orders for invoicing.

Fort Wayne, Indiana Area

Contracted six month assignment to Shared Services. Worked collections for hospitals systems.

Fort Wayne, Indiana Area

Establish working relationships with dealers and suppliers to provide the highest level of customer satisfaction with the Brunswick Harris & Cypress Cay brands.Coordinating administrative tasks for key programs, including Return Material Authorization and Warranty Recovery - exceeding metrics by 8% and surpassing the stated annual reimbursement dollars goal in the first nine Months. Increased year after year the Recovered Material Warranty Dollars at the rate of 48%. Coordinating directly with Department Managers to achieve optimal results for the Warranty reimbursement program while maintaining highest level of customer Service and satisfaction. Developed and maintain spreadsheets of supplier warranty and return policiesInitiated corrective action process for supplier warranty claims, saving the company lost revenue by avoiding future claims.Administered key programs, including Return Material Authorization and Warranty Recovery exceeding $250,000.00 in one calendar year.Process Accessory Orders, invoice shipments, process warranty claims, and issue credits and debits.

Fort Wayne, Indiana Area

Contracted to AETNA call center- Acting as primary point of contact for customer service inquiries and problems via telephone, internet and written correspondence - Demonstrate professionalism while maintaining accuracy and production standards- Utilizing oral and written communication skills when responding to customer service inquiries- Focusing on an attention to detail and utilizing negotiation abilities to successfully respond, resolve, and follow-up regarding customer service issues- Exhibiting strong technical skills in working with multiple system platforms

Fort Wayne Indiana Area

- Acting as primary point of contact and liaison for both internal and external customers and departments- Taking the initiative to respond, resolve, and follow up regarding customer service issues in a timely manner- Utilize J.D. Edwards software to maintain and track inquires and quotations, sales and purchase orders- Coordination of administrative tasks for key programs, including the Return Material Authorization and Corrective Action process- Producing export shipping documents including: Shippers Letter of Instruction (SLI), Shippers Export Declaration (SED), Country of Origin Certificates, Certificate of origin, etc.

Fort Wayne, Indiana Area

- Exhibit professionalism when communicating through written and/or direct phone contact.- Coordination of both customer and vendor accounts- Creation and coordination of a production schedule, including preparation of shop work orders, specifications, and final inspection reports- Coordinate directly with various departmental managers to ensure optimal and efficient operations- Management of raw material inventory for production and finished products inventory while accounting for scrap/waste- Coordination of shipments -- domestic and international -- via common carriers, as well as freight companies (TL & LTL), and the railroads

Fort Wayne, Indiana Area

- Establishing an import/export business providing spare and class 1 wear parts- Development and maintenance of relationships with potential new customer base and suppliers- Negotiation of purchase costs, payment terms with suppliers; and negotiation of selling price and payment terms with customers- Development and implementation of effective policies for continuous improvement of On Time Delivery (OTD)- Maintaining an inventory database -- tracking quantities, costs, pricing and profit margins