Customers tend to build a perception about your business from their very first minute of contact with your brand, customers are humans and we all do appreciate being treated well, that is why I pride myself as a customer service professional, because I love my job of ensuring customers always leave with a smile and a beautiful experience by exhibiting competence through top notch quality, product and service knowledge and providing personalized services and relevant value offers.I have always gravitated naturally towards administrative and customer service roles because of my passion for problem solving and for helping others achieve individual objectives and collective goals and I think it aligns very much with my purpose. I love paying attention to customer reviews and feedbacks and incorporating better customer practices to improve client retention and customer service quality experience. At leisure i love hitting the gym and exercising, I also love growing flowers and making confectionaries. At leisure i love hitting the gym, I also love growing flowers and making confectionaries.My specialties include; excellent communication in English language, phone etiquette, email and Microsoft office application utility, modern customer relationship management (CRM)soft wares, cold calling, record keeping, persuasion, ability to maintain a positive attitude, closing skills, time management, emotional intelligence and empathy. I am an active learner and still learning to serve my clients in more interesting and engaging ways.