Research and select prospective speakers to attend the meeting that have a background in Public Safety or Law Enforcement background or affiliation.\​http://www.slmpcaaa.org/

Provide front line security and protection of air travelers, airports and airplanes Responsibility for identifying dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto aircraft. Use diverse, cutting edge electronic detection and imaging equipment. Performs various component tasks within the duties (e.g. wanding, pat down searches, operation of x-ray machine, baggage screening, IED testing and ticket review), throughout the shift.

Supporting Microsoft products and networking issues on an on-call basis. Products supported for this Commercial Real estate client using a peer-to-peer network topology are VPN, DHCP, WINS, Microsoft Windows 98, Windows 2000, Windows XP, Microsoft Office 97, Microsoft Office 2000, Microsoft XP Office, Outlook, ACT, Trend, Norton 2000 and Palm Pilot running on Dell Computers. Install and upgrade PC’s on an as needed basis. Creating implementation plans, installation and troubleshooting procedures for new hardware and software. Technical support coordination with software/hardware manufacturers on functionality, enhancements, upgrades and changes of products.

First level of support logging calls in McAfee Help Desk software, changing passwords for NT, Novell, Shiva and Mainframe users, supporting Microsoft Office '97 Suite and Outlook '98 software, troubleshooting network connectivity and remote dial-in capabilities. Provided technical support and resolved issues within a 15 minute window. Success rate of resolution was usually 90-95 percent. Clients are running on Window 95, Windows NT and Windows 2000 operating system. Supporting additional software: Netscape Navigator, Internet Explorer, Visio, Timbuktu, VPN, MS Project 98 and Norton Anti-virus. Lotus Notes for IBM internal email using Aventail and SecurID cards. Accessing a Knowledge Management System on Internet Explorer for support of applications specific for ComEd users along with solutions for known problems an error messages received within MS Office software.Hardware environment: IBM PCs, IBM Laptops, Palm Pilot, Hewlett Packard printers (HP 4si, HP5si, and HP630C, HP1600C, HP 2500, HP4000, HP8100) and Xerox DocuColor printers (420, CS50, 6100, 6135, 6180 and 240 series).

Contracted as full time employee on Maritz campusLogged calls within HEAT call tracking software in a Help Desk setting. Reset password changes to Reflection, Windows NT, Microsoft Exchange, Mainframe, Oracle (UNIX), and Novell users. First level of technical support on application software such as, Netscape Navigator, Internet Explorer 5.0, SMS, McAfee Anti-Virus, Windows 95, Microsoft Office 97, Microsoft Exchange, and Outlook ’98. Hardware environment was Compaq 586 with 112MB of memory with CDROM drive attached to NT 4.0 network via an Ethernet card.

Contracted through GE Capital ITS as Temporary EmployeeWorked on a Help Desk resetting password changes to Reflection, Windows NT, Microsoft Exchange, Mainframe, Oracle (UNIX), and Novell users. First level support on application software such as, Netscape Navigator 4.05, Internet Explorer 4.0, SMS, Windows 95, Word 97, PowerPoint 97, Excel 97, Microsoft Exchange, and Outlook. Hardware environment was Compaq 586 with 48MB of memory with CDROM drive attached to NT 4.0 network.

Temporary EmployeeWorked in various sites providing support and assistance to clients such as Metropolitan Community College, U.S. Title Company, Edison Brother Stores in a predominately Windows 95 environment with Excel 97, Word 97, PowerPoint 97, Microsoft Outlook, Microsoft Exchange e-mail, and Visio 5.0. Other responsibilities included administrative support to managerial staff, telephone coverage, scheduling appointments, preparing presentations, coordinating meetings, handling travel arrangements and expense reports, preparing and distributing a variety of reports and sorting and delivering mail and faxes. Posses the ability to prioritize multiple tasks of varying importance and complexity in addition to being organized.

Source, screened, qualified, interviewed, turned resumes, performed technical interviews, reference checks and arranged interviews with prospective Fortune 100 and Fortune 500 clients for technical consulting services for Mesa, Arizona; Austin, Texas and the Corporate office in St. Louis, Missouri.

METAL CONTAINER CORPORATIONResponsible for providing PC technical support on a long-term contract basis, to local and remote users on a complex NetWare 3.1X network that connects 12 sites and multiple OS platforms. Supported software includes DOS, Windows, Windows 95, MS-Office, Lotus SmartSuite, cc:Mail, Organizer, Reflections, Netscape, Lotus Notes and many others. Activities include:Log/Track incidents using Expert Advisor Knowledge-based Software.Ensure an effective Solutions Database by thoroughly documenting tasks performed in problem resolution when closing incidents.Work closely with Help Desk peers to keep one another informed of current projects, incidents and high priority issues to promote group ownership of the incident Backlog.System Performance Tuning.Identify / Resolve / Escalate hardware, software and network errors.Software Installations / Upgrades.Password Resets (Novell, AS/400 and PRISM).Provide Application Usage Assistance and aid in Lotus to MS Office file migration.

BOATMEN’S TRUST COMPANY (Contractor)Maintained the Wang VS7310, LightSpeed for Windows, Windows 3.11, WordPerfect Office, Windows for Workgroups, Novell NetWare, Hewlett Packard 485/66, 586/90 PC’s in a support role.Assisted on-site System Administrator with Wang systems hardware/software troubleshooting and monitoring the LightSpeed gateway for problems.Support for the Wang user community. Monitoring the performance of the Wang system during peek usage and re-allocating resources for a more efficiently turned system.Created standard operating procedures for configurations to run LightSpeed via Hewlett Packard Vectra 488/66 MHz and 586/90 MHz.

Responsibilities included backup and support of NT server, OS/2 Lotus Notes Server and technical support for hardware and software installations, upgrades and enhancements.

ANHEUSER-BUSCH COMPANIES, INC. (Contractor)Supported software includes DOS 6.2, Windows 3.1, WordPerfect 6.0a, AmiPro 3.11, MS Excel, MS Word, Lotus 1-2-3 v4, cc:Mail v2.03, cc:Mail Mobile, Norton Anti-Virus, PCNFS, Irma LAN for SAA, Lotus Organizer. Supported hardware includes: Wang ULC Access, Compaq 486/66, Compaq 486/33 LTE, Hewlett Packard Series III printers, Hewlett Packard Series IV printer with Jet Direct cards, Compaq Page marc Postscript Fax printer, Wang VS5000, STACKER, WLOC, WINLOC, PCLIS, IWSCORE, Wang Office, Wang WP, Wang WPPLUS, SNA 3270, 3777, 3274, Soft Switch Mailbridge Server/Wang Office, 20/20 Spreadsheet software.Managed projects to convert users from a Wang VS5000 to a Novell LAN environment, using Token Ring and Ethernet topology.Coordinated the purchase of equipment, ordering site licenses for software, training, file server installation and cc:Mail installations.First point of contact for equipment and software problems. Network installs and upgrades of cc:Mail, Lotus Organizer, Lotus SmartSuite packages.Supported all Wang connectivity via ULC (Universal LAN Controller) to the PC’s for access to the Wang VS5000 system.Prepared and supported remote locations by staging and testing PC’s with software, Ethernet cards and software installed prior to shipping. Ordered the wiring for local and remote locations for connectivity to the Cabletron Hub.