Provided business and programme management for the design and implement a new London wide Counter Fraud Hub, with the potential to cover all 32 London local authorities and the City of London. Responsible for all workstreams including new business mobilisation, requirements definition, procurement, development, testing and onboarding. In addition, I was responsible for the management of the BAE analytics system delivery and the implementation of the cloud hosting solution.

Lead a cross-functional team to successfully deliver a large Mobilisation and Transition Programme in support of a DWP contract migration Drove decisions and facilitated discussions that defined the design for all elements of the migration including practices, policies and documenting the implications to the SAP finances systems and Maximo CRM application Key deliverables included: • Establish a governance model to provide control across the entire programme• Implemented a… Show more Lead a cross-functional team to successfully deliver a large Mobilisation and Transition Programme in support of a DWP contract migration Drove decisions and facilitated discussions that defined the design for all elements of the migration including practices, policies and documenting the implications to the SAP finances systems and Maximo CRM application Key deliverables included: • Establish a governance model to provide control across the entire programme• Implemented a cross functional team to define and agree the solution design, architecture & business change• Vendor selection and negotiation including contract novations and outsourcing to SaaS solutions where possible• Development of solution to migrate client legacy IT application infrastructure from data centre to new Cloud environment• Managed the migration and transformation of multiple data sources into the Cofely data warehouse• Solution design and development of enhancements to SAP and Maximo including Middleware and Interfaces changes• Oversaw large office migrations including setup of new offices• Managed all IT requirements in support of 3000+ staff transferring to Cofely including HR – TUPE, Facilities, EUC, Access and Security• Managed migration of Customer Support Centres (CSC) including setup of facilities, networking telephony, Cloud Contact Centre solution and EUC Show less

Identify improvements required within the current Maximo installation in support of Queen Elizabeth hospital contract. • Established project governance and detailed improvement plan• Lead series of management workshops to establish priorities • Managed team of consultants in all aspects of delivery• Created communication plans to report progress at executive level• Coordinated testing between project team and client• Defined migration plan and guidelines to… Show more Identify improvements required within the current Maximo installation in support of Queen Elizabeth hospital contract. • Established project governance and detailed improvement plan• Lead series of management workshops to establish priorities • Managed team of consultants in all aspects of delivery• Created communication plans to report progress at executive level• Coordinated testing between project team and client• Defined migration plan and guidelines to introduce changes to production Show less

Responsible for the design, development and installation of a new scanning and indexing solution for Department of Work and Pensions. This project included the fit out of two new Mail Opening Units (MOUs) and building a new IT infrastructure within the DWP secure network.. • Lead team of consultants in creating initial architecture and proposal• Worked with DWP security team to integrate DWP stringent security guidelines• Created overall project plan, project documentation and… Show more Responsible for the design, development and installation of a new scanning and indexing solution for Department of Work and Pensions. This project included the fit out of two new Mail Opening Units (MOUs) and building a new IT infrastructure within the DWP secure network.. • Lead team of consultants in creating initial architecture and proposal• Worked with DWP security team to integrate DWP stringent security guidelines• Created overall project plan, project documentation and budget• Managed team including Cofely resource, third party suppliers and security consultants• Provided executive level communication to Cofely and DWP executive steering committee• Collaborated with additional suppliers and DWP to create an integrated project plan• Managed the delivery of networking, security, cabling and EUC set up for two new MOUs• Coordinated delivery of BT secure plus line plus back up to both locations• Defined and coordinated testing between DWP and other third party suppliers Show less

Manager responsible for ensuring ISO27001 certification renewal. Loss of ISO certification would have impact on several government contracts. This was a high profile project reporting directly to the CTO.• Developed project templates and communication documentation• Created a project plan to address all non-compliance issues• Worked with security consultants to establish a risk register and mitigation plan • Established monthly communication with auditors to report progress… Show more Manager responsible for ensuring ISO27001 certification renewal. Loss of ISO certification would have impact on several government contracts. This was a high profile project reporting directly to the CTO.• Developed project templates and communication documentation• Created a project plan to address all non-compliance issues• Worked with security consultants to establish a risk register and mitigation plan • Established monthly communication with auditors to report progress and review high risk • Documented project close out report and processes required to ensure ongoing adherence• Achieved recertification on first audit review within required timeline Show less

Managed large global project across multiple European sites with stringent quality and cost controls• Utilized Agile and RUP methodologies throughout project lifecycle• Provided weekly and ad hoc reporting to Irish and US executive stakeholders • Identified resourcing requirements locally and offshore• Established a project office and create a detailed project plan and project templates• Developed programme dependencies document and integrated project dependencies… Show more Managed large global project across multiple European sites with stringent quality and cost controls• Utilized Agile and RUP methodologies throughout project lifecycle• Provided weekly and ad hoc reporting to Irish and US executive stakeholders • Identified resourcing requirements locally and offshore• Established a project office and create a detailed project plan and project templates• Developed programme dependencies document and integrated project dependencies plan Show less

IT programme manager responsible for managing Vodafone PMO and also establishing strategic IT programme for 2010• Directed team of senior architects and consultants in creating high level plan and cost estimates• Responsible for assignments and coordinated all ongoing project office work• Established quality control and compliance across all projects for Vodafone Ireland• Ensured billing accuracy and utilization across all projects• Forecast profitability against… Show more IT programme manager responsible for managing Vodafone PMO and also establishing strategic IT programme for 2010• Directed team of senior architects and consultants in creating high level plan and cost estimates• Responsible for assignments and coordinated all ongoing project office work• Established quality control and compliance across all projects for Vodafone Ireland• Ensured billing accuracy and utilization across all projects• Forecast profitability against utilization and mitigated any overrun Show less

Managed and coordinated the outsourcing of O2 IT department to IBM Ireland and IBM India• Responsible for delivery of the first major release containing 15 individual projects • Defined process and managed migration of projects offshore to IBM India• Interviewed IBM India project management candidates and coordinated the onsite transition• Implementation of new project office and defined stakeholder communication plan• Created financial management, utilization and cost… Show more Managed and coordinated the outsourcing of O2 IT department to IBM Ireland and IBM India• Responsible for delivery of the first major release containing 15 individual projects • Defined process and managed migration of projects offshore to IBM India• Interviewed IBM India project management candidates and coordinated the onsite transition• Implementation of new project office and defined stakeholder communication plan• Created financial management, utilization and cost control plans across all projects• Negotiated with vendors and suppliers and implemented contracts when necessary• Liaised with external groups onshore and off shore to identify and manage dependencies• Managed and mentor all project office employees Show less

Managed the implementation of a CRM Call and Problem Management solution to support up to 40,000 concurrent users world wide• Managed a budget of $60 million over 5 years with a strict variance of +/- 2%• Created executive stakeholder communication plan and provide weekly status updates • Responsible for the full project lifecycle from requirements definition to end user support • Ran complex process definition workshops to define best of breed global… Show more Managed the implementation of a CRM Call and Problem Management solution to support up to 40,000 concurrent users world wide• Managed a budget of $60 million over 5 years with a strict variance of +/- 2%• Created executive stakeholder communication plan and provide weekly status updates • Responsible for the full project lifecycle from requirements definition to end user support • Ran complex process definition workshops to define best of breed global processes• Established end user education team to create eLearning classes and documentation• Negotiated a fixed price contract with penalties with the lead contractor • Coordinated a team of over 50 professionals and vendors world wide• Managed complex plan with multiple inter dependencies and several critical subprojects Show less

Established a new project office and created a matrix management organisation for IBM IDC Call Centre• Defined and create all project office documentation templates • Created training plan for all project managers• Ensured project quality process in place• Established stakeholder communication plan

Responsible for multiple CRM and bespoke application projects from feasibility to post go live phase• Managed overall budget of $15 million • Created stakeholder communication plan and provide weekly status updates • Responsible for the full project lifecycle from requirements definition to end user support • Ran complex process definition workshops to define best of breed global processes• Managed the evaluation of the top 5 industry leaders in back office CRM… Show more Responsible for multiple CRM and bespoke application projects from feasibility to post go live phase• Managed overall budget of $15 million • Created stakeholder communication plan and provide weekly status updates • Responsible for the full project lifecycle from requirements definition to end user support • Ran complex process definition workshops to define best of breed global processes• Managed the evaluation of the top 5 industry leaders in back office CRM solutions • Lead a team of IBM consultants through the RFI / RFP process and vendor selection Show less