The role is to develop and deliver talent initiatives reporting into the Group HR Director. - HR lead on the implementation of a global social recognition platform.- Conducting regular training needs analysis to review spend and service.- Reviewing learning and development providers in line with new GDPR. - Introduced clear and transparent Emerging Leadership programme selection criteria.- Responsible for creating and delivering training solutions in line with business… Show more The role is to develop and deliver talent initiatives reporting into the Group HR Director. - HR lead on the implementation of a global social recognition platform.- Conducting regular training needs analysis to review spend and service.- Reviewing learning and development providers in line with new GDPR. - Introduced clear and transparent Emerging Leadership programme selection criteria.- Responsible for creating and delivering training solutions in line with business needs. Show less

HR Business partner supporting employees based in Head Office, Science and Innovation and the Grant Management Group (circa 350) Reporting to the UK HR Director, the role was to provide commercially focused, generalist HR support to three specific divisions in line with policy guidelines and company values. Fast paced, busy, generalist high profile position. Core responsibilities included:- HR lead for complex employee relation cases.- Facilitated talent management… Show more HR Business partner supporting employees based in Head Office, Science and Innovation and the Grant Management Group (circa 350) Reporting to the UK HR Director, the role was to provide commercially focused, generalist HR support to three specific divisions in line with policy guidelines and company values. Fast paced, busy, generalist high profile position. Core responsibilities included:- HR lead for complex employee relation cases.- Facilitated talent management, provided remuneration advice and succession planning activities. - Supported business leaders in facilitating the delivery of organisational projects and divisional people initiatives, including cyclical HR activity such as pay review.- Designed, consulted and delivered on small and large scale change management programmes in line with company values.- Managed the Occupational Health relationship which resulted in the successful tender and implementation of a new provider for the UK.- Project managed the review of a Willis Towers Watson job coding activity.- Partnering with senior leaders to significantly contribute to the delivery of the improvement of key indicators such as retention and absence management. Show less

Worked within the Shared Services function to provide a consultancy service that delivers best practice and commercially focused people solutions to the UK market units.-Working in partnership with the Leadership team to deliver the talent agenda across the UK business units through effective coaching, influencing skills and providing challenge to the senior leader population to ensure People plans are achieved. -Leading and delivering key change activities across the UK by acting… Show more Worked within the Shared Services function to provide a consultancy service that delivers best practice and commercially focused people solutions to the UK market units.-Working in partnership with the Leadership team to deliver the talent agenda across the UK business units through effective coaching, influencing skills and providing challenge to the senior leader population to ensure People plans are achieved. -Leading and delivering key change activities across the UK by acting as a project manager by the delivery of organisational design initiatives and restructure programmes.-Supporting the leadership team through the seamless delivery of the annual reward review by assisting managers through acting as the system matter expert, managing the data analysis and influencing managers to understand the importance and effectiveness of performance appraisal conversations. -Working with the business to create a step change in employee engagement levels through the successful implementation of the annual employee engagement survey. This includes being the point of contact for the UK businesses, influencing the importance of driving high participation rates through effective HR intervention and supporting meaningful management action plans. -Representing various business units in managing high profile, brand sensitive or complicated employee relationships cases in line with current employment legislation. Show less

This role involved supporting two customer groups, the IT department and the Corporate Centre. The role was to support the Senior HR Business Partner in ensuring a first class total HR service was delivered at all times.- Policy reviews in line with current legislation. - Provided proactive coaching sessions in the development of people management skills.- Supported senior leaders on management calibration sessions in line with annual pay reviews.- HR lead for the review… Show more This role involved supporting two customer groups, the IT department and the Corporate Centre. The role was to support the Senior HR Business Partner in ensuring a first class total HR service was delivered at all times.- Policy reviews in line with current legislation. - Provided proactive coaching sessions in the development of people management skills.- Supported senior leaders on management calibration sessions in line with annual pay reviews.- HR lead for the review of the employee refer a friend scheme.- Point of contact for employee relation queries and resolutions- HR lead on Head Office’s right to work documentation management and the yearly audit. - Supported the Graduate Manager on updating the selection criteria and assessment days for Graduate recruitment drives.- Interpreted monthly and ad hoc HR data for the HR Senior Leadership Team.- Delivered HR related training masterclases on a range of people related concerns such as absence and performance management. Show less

The role involved managing a team of up to thirteen advisors to retain customers in an ethical, professional way in line with sales targets and quality standards. - Managed and lead a team to successfully meet sales targets.- Conducted monthly coaching sessions to enhance team performance, develop soft and sales skills.- Analysed KPI reports to identify call centre trends.- Conducted monthly call audits.

This role involved managing up to ten advisers at one time to drive new business sales into the UK insurance business.- Planned and delivered overviews to other areas of the business. - Lead and managed the departmental recruitment. - Delivered monthly 1-2-1’s and annual appraisals.- Analysed KPI reports to establish call volume trends.- Monthly call audits completed to ensure high customer service was delivered at all times.