Geraldine Wright Email & Phone Number

Jacksonville, Florida Area

Solomon Page Temporary StaffingCare Spot Billing/Customer Service Rep. Effectively managed a high-volume of inbound customer callsCertified Payment ProcessorMail sorting/address updating/ Re-send billing statementsUpdate insurance billing information Bill and Re-bill claimsCollector Negotiate payment arrangements

Jacksonville, Florida Area

K-Force Temporary Staffing US Bank/Tier 1 Rep.Handle a high volume of calls per day servicing prepaid debit cardsTrouble shoot card transactionsActivate and Inactivate cardsProvide detailed product information to customersIssue replacement CardsService Government and Private prepaid debit cards

Jacksonville, Florida Area

Chase Bank Customer Assistant Specialist/ Loss Mitigation SpecialistSolid understanding of the industry’s standard guidelines educating the customer on the loan modification process…HAMP, CHAMP, HARP, HAFA Explain and affirm the different loan repayment modes and help them to select the best strategy coinciding with their financial status.Verifying the.

Select Portfolio Services Primary Resolution Collector/ Loss Mitigation SpecialistEffectively managed a high-volume of inbound and outbound customer calls Identified delinquent account balances and negotiated a payment resolution with customerCertified Payment ProcessingOrdered credit reports

Jacksonville, Florida Area

Investigated and resolved Physicians and hospital claimsAudit delinquent medical bills and ensure disbursements Processed daily invoices and billed renewed invoices to physicians and hospitalsHandled a high volume of inbound calls per day in a call center atmosphereWorked closely with training department to implement policies and procedures of a customer.

Social Work

Nursing Assistant, 98

Certified Nursing Assistant(CNA)