Geraldine Abreu C. Email & Phone Number

Antioquia, Colombia

Colombia

Leader overseeing the implementation of digital channel solutions in Latin America and the United States. Responsible for developing and executing strategies for implementation, design, and maintenance of the technological platform.Cultivated strong relationships with clients, prioritizing projects, securing both internal and external resources, and selecting effective working methods to ensure timely and high-quality solutions. Collaborated with prominent financial institutions, including Bancolombia, Davivienda, Banco Mundo Mujer, Banco Unión, Iris CF, and Helm Bank-USA. Achieved outstanding results, contributing to a 99.6% service level agreement (SLA) and 99.98% operational availability. Managed significant transaction volumes, including 700K requests per minute and 17M daily mobile banking sessions. Reporting directly to the COO, I supervised six Directors and led a team of over 400 indirect collaborators while simultaneously managing more than 50 projects and initiatives.

Caracas, Venezuela

Head of Innovation and Strategic Technology Planning, overseeing Innovation, Demand Management, Technology Architecture, IT Service Management Office, IT Management and Procurement Office, and Project Office.Head of Digital Culture and Business Intelligence (BI) unit.Led the Open Bank Project and Digital Transformation of Banco Plaza, where plans were devised for the implementation of a new customer service model, emphasizing innovation and the design of digital solutions aimed at providing a superior customer experience.

Caracas, Venezuela

Define strategies for the channels, products, and services offered by the bank, including passive and active products, media, and payment solutions, always incorporating an innovative and customer-centric vision.Foster alliances with fintech companies to enhance innovation and create a portfolio of digital solutions that are profitable and timely.

Caracas, Venezuela

Credicard: It is the leading payment processing company in Venezuela, serving 19 banks in the country and handling 49% of the country's debit, credit card, and point-of-sale transactions, managing the VISA and MASTERCARD brands.Head of Planning and Operation of the Credit Card Issuance Process for client banks, overseeing strategic design for operational adaptation, card issuance, transaction management, portfolio accounting, and information management towards both banks and cardholders.Head of Planning and Operation of the Acquiring Process, involving the management of over 300,000 nationwide points of sale (fixed, wireless, payment buttons, and mobile technology), overseeing the Acquiring process from service planning, allocation, installation, POS device maintenance, to information management for client banks and affiliated merchants.Head of Customer Service Center: overseeing digital communication with customers with an omnichannel vision, maintaining agreed-upon service levels in the call center, email, social media, among others.Leader of the Project for the Transformation of the Operation and Service Model of Venezuela's largest payment processing company.

Caracas, Venezuela

With direct oversight of 46 permanent employees and 15 contractors, I manage a portfolio of projects exceeding 30 projects per year.Responsible for IT Architecture processes, Technology Demand Management, and IT Service Management.

Caracas, Venezuela

Unit responsible for addressing the technological needs of various business units within the Organization. It acts as the sole point of contact between Technology and the business, streamlining the relationship and making it more efficient. The role requires an in-depth examination of the processes of each business, along with a detailed analysis of their strategic plans, to achieve the necessary understanding.I played a key role in establishing the Technology Demand Management unit, incorporating demand assessment strategies (designing business cases for initiative approval, multidisciplinary approval committee) to ensure optimal management of technology demand and supply.I played a pivotal role in establishing the Technology Service Management unit, which allowed for the implementation and reinforcement of processes (ITIL) for Incident Management, Problem Management, Continuous Service Improvement, and Service Level Management. This ensured adherence to the agreements made with the business.

Caracas, Venezuela

Responsible for maintaining applications in these areas: Business support, project management, application maintenance, and driving the technological infrastructure update for these applications (servers, storage, database).Technology Leader for the SAP Implementation Project (Finance, Administration, Physical Infrastructure, and Human Capital): Led a multidisciplinary team (business, processes, and technology) consisting of 75 individuals assigned to the SAP implementation in the organization.Project Manager for the Implementation of the New TodoTicket Branch: Assigned as the Technology lead for the implementation of the new branch for managing social benefits (food, toys, bonuses, etc.). Involved understanding the processes associated with delivering benefits using an electronic card.

Long-Term English Course

Programa De Transformación Digital, Business Administration And Management, General

Contenido del Programa : 1) Eficiencia Operacional Impacto de las nuevas tecnologías digitales en toda la cadena de valor de tu.

Programa Avanzado De Gerencia (Pag), Business Administration And Management, General

Dirigido a gerentes con experiencia, que desempeñan cargos con altos niveles de responsabilidad, involucrados en la toma de decisiones.

Especialista En Gerencia De Proyectos (Magna Cum Laude), Gerencia De Proyectos

Manejo de métodos y herramientas relacionados con la gestión de proyectos, necesarios para mejorar los procesos organizacionales y de.

Postgrado En Gerencia De Empresas, Business Administration And Management, General

El Programa tuvo como objetivo la formación y capacitación de personal de alta competencia para el ejercicio de la gerencia moderna en.

Licenciado En Computación

El Egresado de la Escuela de Computación de la Facultad de Ciencias de la Universidad Central de Venezuela adquiere durante la carrera.